Complaints

This profile includes complaints for Alick's Home Medical Equipment, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Alick's Home Medical Equipment, Inc. has 5 locations, listed below.

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  Alick's Home Medical Equipment, Inc.

  17187 State Road 23 South Bend, IN 46635-1521

  
• 

  Alick's Home Medical Equipment, Inc.

  2517 North Michigan Street Plymouth, IN 46563-8972

  
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  Alick's Home Medical Equipment, Inc.

  3219 S. Franklin Street Michigan City, IN 46360-7005

  
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  Alick's Home Medical Equipment, Inc.

  611 E Douglas Rd Ste 108 Mishawaka, IN 46545-1464

  
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  Alick's Home Medical Equipment, Inc.

  1612 W Lexington Ave Elkhart, IN 46514-1942

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Doctor prescribed a foot brace and sent to pickup at Alick's Home Medical Equipment. I eventually was able to pick the item up after being sent to a different location and then back to the original location. I paid the full amount charged for the boot, asked if that was everything and was told yes. I then received a **** from Alick's several months later (sometime in July or ******* stating I needed to pay them $172.87 but does not say what for. I called customer service and they will not tell me (or don't know) exactly what it's for, they just say a service fee. The **** itself does not state what it's for. The only **** I ever received says it's past due but this is the first **** I received. They preformed NO service for me. They simply got a boot from the back and I paid them for it. I want this entire **** removed. You cannot **** me for nothing. The boot was $43.22 and was paid for on March 1st 2024 but this **** says February 29 2024. Again I received NO service from Alick's.

  

  Business Response

  Date: 09/13/2024

  Our billing department has on 9/13/24 reached out to the customer and has resolved the matter. Alick's Home Medical Equipment thanks the customer for his feedback and the opportunity to serve him. 

• Initial Complaint

  Date:06/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Terrible business practices for a company that has been in business for 50+ years. Calling a patient on December 28th to refill supplies but not putting it into insurance until ******* is unacceptable. They should understand the ramifications better for this practice ie deductibles, out of pockets, change in insurance etc, especially after 50 years! This is the diffence between a $0 bill due to deductibles being met versus having a $350 bill in *******! I would advise people to use anywhere but Alicks!

  

  Business Response

  Date: 07/02/2024

  Please see the attached 2 page response dated July 2, 2024 to BBB complaint filed by ***********************************. Your Complaint ID#******** and our file #*****. Thank you.

• Initial Complaint

  Date:01/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my mother a ****** on July 13th, I paid for it in full. I was then informed months later that they were charging a rental fee. I went in on January 8th and got an itemized receipt and a lease agreement copy, the lease agreement was not signed , because it was payed in full. I feel they are committing ******** fraud.

  

  Business Response

  Date: 01/23/2024

  Good morning and I apologize for the late response.  I looked at this account and the customer received a bariatric rollator.  *************** will only cover the bariatric walkers as a rental item only and will pay 13 months and then it is considered purchased.  The order originally was done as purchase (our error)  because the customer has ******** as a secondary insurance and ******** will cover the purchase.  However, the customer only had supplemental coverage with ******** at the time and not full ******** which means they will only cover what ******** covers.  The ****** was then put back on account as rental in order to receive reimbursement for the ******.  I see where the customer called at the beginning of January questioning why she was receiving a bill since she no longer has ********.  In good faith, we converted the ****** to purchase and stopped the billing and the ****** is considered owned by the customer.  The amount paid by the customer at time of purchase was the upgrade fee for the items on the rollator that are non covered by insurance such as the hand brakes, basket etc.  Please let me know if you need anything else!  Thank you!

   

• Initial Complaint

  Date:10/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My physician, ********************** determined I needed a hospital bed in my home to treat CHF and various chronic edemas I experience, I requested she contact Alicks Home Medical in *******, because of past positive experiences. On 8/18/23 she, sent them a detailed request for authorization. However, the bed still hasn't been received and Alicks claim they haven't received a request for authorization from my doctor. Though she has sent further documented requests on:9/8/23, 9/15/23, 9/18/23, 10/19/23 and 10/27/23. When I or my patient health coordinator contact Alicks (frequently) in regards to the hold up. We are given one of two replies; 1) "We are still awaiting your physicians authorization" or 2) " ************* ****** is notoriously behind in their work."Frustrated and unsatisfied with the lack of progress of Alicks (and becoming suspect of their honesty), I would ask to speak to someone in charge. Alicks response has always been "The person in charge is the one handling your case."On 10/30/23, I phoned ****** to learn more. ****** in the claims department told me they had received no communication from Alicks about a bed. Next I spoke to a Nurse at ****** by the name of ****** in customer service. She verified they had received no communications from Alicks. She investigated and learned Alicks has voided all the authorizations. I requested she call Alicks to learn why. When I asked if Alicks had given her a reason she said two things 1) "they muttered something about duplicate authorizations" and 2) "it's obvious they dont know what was going on."I asked if ****** has a back log that would cause a client to wait over 3 months for a DME, she told me their turn around time for authorization is **** days.I believe Alicks is far better than this, and aren't aware someone they employ is incapable of handling their responsibilities. In their business customers can die when their needs are neglected.***********************

  

  Business Response

  Date: 11/01/2023

  Thank you very much for bringing this to my attention.  I am so sorry for the length of time we took to get your order processed.  At this time, we are ready to deliver your order.  I spoke with you this morning and hope that you are happy with the outcome. 

  **********************

  Customer Answer

  Date: 11/01/2023

  *************, I thank you for the bed and I look forward to its, delivery on Friday.  I also appreciated speaking with you on Wednesday, and the way you approached the entire issue. 

  However, my receiving a phone from *****  Wednesday afternoon, was NOT helpful to the situation. She stated her intent was to  apologize for my not receiving the bed in a timely manner.  But rather than assuming any responsibility she claimed the "problem" rested solely on the shoulders of the insurance company and that she knew this because it was Alicks had told her.  After speaking with you, I felt at peace with the progress that had been made.  But later being confronted by ***** and her continuing to share her dishonesty of the last three months, it is apparent she could benefit learning from you what an apology helpful, and what makes it harmful.

  
  
  

  
  

• Initial Complaint

  Date:03/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January I went into *****'s to purchase a lift chair for my mom, *********************, who is in a long term care facility.I was told that they had to order it as the last one in stock was already sold. A month later the chair still wasn't delivered and I was told another week. Two weeks later, I called to tell them to refund my mom's money. After some conversation, they said I would be called as soon as the check was ready for me to pick up. It was to be made out to **** and I was going to put it back into her account. I have called two different people in the last few days without receiving any return phone calls. The total transaction was $1,344.99.I feel that now we are going into April, they are ignoring me and I want to get that money refunded. Please help.Thank you.

  

  Business Response

  Date: 03/31/2023

  I called and spoke with ***** about the situation. After looking into the issue, I found that the lift chair was on back order. I also learned a new customer service rep had taken the follow up call and noted the request for a refund but never completed the paperwork or passed it to accounting. I had the paperwork created and a refund check rushed and issued by the next morning. ***** was able to come by the next day on her lunch break to pick up the check. We see the refund check has already been cashed, so we consider this resolved.

  We appreciate the notification. This is not the experience we want for our customers. It was an unintentional oversight and unfortunately, *****'s call never got to a manager. (She couldn't remember who she left a message for but thought it was in accounting). I have spoken with all involved here and let them know the proper procedure for a refund. After meeting with *****, she said she was ok with the resolution. I also gave her my direct extension should she ever need any additional assistance.  We hope *****'s mom is doing better and let her know if she needs anything else in the future, we will make sure she is taken care of. 

  Thank you for your assistance with this matter.

  *******

  Customer Answer

  Date: 03/31/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:06/10/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See attachment
  Click here to Get the File - use the Password: 5428C5C9
  https://bluecomplaints.bbb.org/attachment/?c=17409624

  

  Business Response

  Date: 06/23/2022

  To Whom It May ***************** are glad to let you know we have resolved this situation with the customer, ***********************. We spoke with her today and we were able to agree on a solution. Alick's will fully waive the restocking fee **** was charged upon returning a power wheel chair. That fee was $189. Alick's also agreed to waive the remaining balance owed on the stairlift - $198.64. Although **** had the stair lift installed, she has asked for someone to come out to uninstall and reinstall the stairlift when her new carpet arrives. We agreed to provide that service for the $125 she was quoted. Lastly, Alick's will provide one year of maintenance under warranty, from the date of the initial install. After that timeframe, a yearly maintenance service contract may be purchased for the going rate. We understand this is the full extent of our agreement.

  Thank you for your time to bring this to our attention. We appreciate your care and consideration. 

  Sincerely,

  *******************

  Customer Answer

  Date: 07/25/2022

  Thank you so much for your help with Alick's home medical equipment ***** *********************** called me himself and made the accommodations that he described in his letter to you. The holiday and things in life held me up from getting back sooner, I have received your letter and I am writing to appreciate your help with this issue!

  Thank you so much!