Business ProfileforFirst Financial Bank, N A

I have a loan with First Financial Bank for a 2013 Kia ******* in which I have had since 2020. The payment amount was set at $385 per month. Recently, I fell behind in payments due to the motor blowing. I am faced with a motor and labor costs that will amount to around $5,000-$6,000 as well as owing about $7,000 on the **** As a single mom with four kids, I have to have transportation in order to maintain employment and care for the children of course. I have a financial hardship at this point and I reached out to First Financial, dealing with (***************) and explained the situation and told her I would still like to pay and do the right thing but I was seeking a refinance or in other terms a collection rewrite. I had many issues with the treatment and ***** treating me as if their were no options. I even spoke w/*****'s supervisor and explained I did not like dealing with her because I was trying to find a resolution and I felt she was working against me. I was ref back to ***** with no help. I then reached out to ****, a bank branch manager in *********, ** that also spoke to ***** and we were told to make 2 payment amounts by March 29th. Although this caused major strain and more financial burden, I made sure I held up my end and the **** was paid. ***** never did the collection rewrite. The paperwork was to go to **** and **** was to call me to come sign. After making payments, ***** also sent a man to my home to try and repossess the truck. After the payments were made other than $100 and agreement was already reached. I received a phone call today in which a banker was asking for another pymt. I explained I was waiting on the rewrite paperwork. She said she would need to call me back. I then receive an email from a *************************** stating that ***** no longer works there and I guess because of that, she is justifying a broken agreement in which I did my part and telling me now I have to make another $385 in days in which I can't do and wasnt agreed that way.