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Business Profile

Dental Services

Elite Smiles Dental, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dental Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to Elite Smiles Dental for my annual dental check up and cleaning on 05-09-2023. I was happy with my visit. **************** asked if I would be interested in an implant for a molar I had pulled several years ago. After discussing this option, I decided this would be a good solution for me. I prepaid $1,428.00 toward the surgery. Approximately a week later I received statements from my insurance company with approximate charges for my visit. After further investigation I realized that **************** was out of network for my insurance company. I then called the beginning of June and cancelled my upcoming surgery and was going to try to find a doctor that was in network. I spoke with billing about refunding my pre-payment. They said after my husband's appointment and my stepson's appointment were done they would take any payment due out of my credit and refund me the rest. I agreed. They said they resolve any credits the end of each month. At the latest it should be sent out the end of July/ beginning of August. When I still hadn't received anything in the mail, I called again. They double checked my address and said they had the zip code wrong and would cancel the check they sent out of send another. I asked for an invoice because the amount didn't seem correct. They e-mailed me an invoice showing a refund of $918.50. My husband called and spoke with our insurance company about payments they made. According to my insurance company, for all 3 appointments our balance should be $82 and that Elite Smiles Dental has cashed all but one check for $56.

    Customer Answer

    Date: 08/14/2023

    My complaint has been resolved with Elite Smiles.  After going in and sitting down with billing, they issued me a full refund.

Elite Smiles Dental, LLC is NOT a BBB Accredited Business.

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