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Business Profile

Septic Tank Contractors

McCalister Bros

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Septic Tank Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/23/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 27, 2020, McCalister Bros came to pump out our septic. When they did, they told me they had an "emergency" - that our cement tank had a hole in it. On May 28, they came back to install a new polyurethane tank with a baffle. They explained that the baffle protects the fingers of the septic system. I paid $3300 for this new tank and installation. I am in the process of selling our home. On July 2, 2024, C. H. McCalister ************* LLC came to inspect the septic tank. They failed the inspection because the size of the tank is too small.I received the report on Monday, July 15. On Tuesday, July 16, I left a voicemail about the failed inspection due to the size of the tank they installed, and requested them to rectify this problem. I never heard back from them, so on Wednesday the 17th I sent them a letter via certified mail, requesting the same. On Friday, July 19, I left a voicemail message for *************************** at the Vigo ************************* as my realtor, *********************, had spoken with him, and he said he would contact McCalister Bros. I would like to resolve this issue ASAP, so I can sell my house.

McCalister Bros is NOT a BBB Accredited Business.

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