Business ProfileforRegional Plumbing Heating and Air

We got an ac and furnace installed on November 17,2021. We financed $15,448. In the proposal a $250 ****** rebate was available for each unit. After the install I waited over 4 weeks and we had not received a rebate. I called regional plumbing and I was told it takes time and we should receive something within a couple weeks. I called back a couple weeks later and was then asked for my ****** account number. I was at work at the time and did not have signal to look up my account number. I called back later with my account number. I wondered then why it was weeks later and I was now asked about my account number, but I was just happy it was getting done. After not receiving anything I decided to call ******. They informed me they never received any form trying to get a rebate for my account and they also informed me they have a 60 day period to receive the rebate forms. At this point we were over the 60 days so I was pretty upset. I called regional again and then I was told when they tried to submit it they were informed that the deadline had been reached. I asked why I wasnt given a call about this. I was then told **** would reach out to me. After not hearing anything for weeks I emailed him on ****. He called me maybe a week later. He came to the conclusion he would go over all the phone records to determine what he would do to resolve this. I told him I had never received anything in the mail about submitting paperwork to ****** and I never got a phone call from anyone about starting the ****** rebate. I was the only one that ever called them trying to get answers about the rebate and it was over 6 weeks after the instal that I was even asked for my account number. It should not have taken that long to ask for my account number. Were they not aware of the 60 day period. He said he would reach out to me by the end of Thursday week. I never heard from him. I emailed again ****. I have called again also and am always told he will get back today and he never does