Complaints

This profile includes complaints for Midwest Eye Consultants, P.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Midwest Eye Consultants, P.C. has 43 locations, listed below.

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• 

  Midwest Eye Consultants, P.C.

  835 N Cass St Wabash, IN 46992-1613

• 

  Midwest Eye Consultants, P.C.

  PO Box 549 Wabash, IN 46992-0549

• 

  Midwest Eye Consultants, P.C.

  374 Indian Boundary Rd Chesterton, IN 46304-1591

• 

  Midwest Eye Consultants, P.C.

  431 W Coliseum Blvd Fort Wayne, IN 46805-1010

• 

  Midwest Eye Consultants, P.C.

  3510 S Western Ave Marion, IN 46953-4205

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Midwest Eye Consultants is attempting to collect a charge that was already reversed through a successful credit card chargeback. Despite the chargeback ruling in my favor, they continue sending bills, changing due dates, and threatening collections.Background:I originally purchased a 6-month supply of contact lenses and an eye exam from Midwest Eye Consultants.The lenses were not the brand I intended to reorder and were unsuitable for my vision needs.Midwest Eye Consultants refused to exchange them unless I paid for an additional consultation, which was not disclosed at the time of *********** a result, I rejected the lenses and never received or picked them up.Chargeback Ruling in My Favor:I disputed the charge with ********** and they ruled in my favor, reversing the $370 charge.Midwest Eye Consultants' Fraudulent Collection Attempts:Despite the chargeback, Midwest Eye Consultants continues billing me for the invalid charge.They have repeatedly changed the due date on their bills, creating the illusion that I still owe money.Their most recent bill included a threat to send the charge to collections.I sent a formal dispute letter via certified mail to their billing department, which was received and signed for, yet they continue billing me.Evidence of Deceptive Practices:Their billing statements list the phone number for their *********, IN office instead of a separate billing department.This suggests the local office is directly involved in the ongoing fraudulent billing and misleading customers about who is handling disputes.

  Business Response

  Date: 03/12/2025

  Investigation on complaint has concluded. 
  DOS 11/6/24. When checking out, patient questioned what the charges were for and the manager explained all, patient verbalized understanding, he paid and left the practice.
  Patient called next day questioning the charges again. Manager explained all again, patient verbalized understanding and ended call.  
  12/15/24, reported that patient called his credit card company and disputed all charges.  All charges were reversed. 
  
  3/11/25 - Following the internal investigation on this situation, assistant operations director called patient to talk through recent events and inform him that we would be writing off his charges for patient satisfaction. Intent was also to explain why he was receiving invoices prior to his complaint. Services were performed and expected to be paid for as with any other patient. The invoice sent to patient were for the services that patient recevied from the physician.
  
  However, none of the above was able to be explained due to patient ending phone call the moment assistant operations director stated where she was calling from and title. Assistant operations director called patient back twice more, being sent to voicemail immediately each time. 
  
  Regardless of communication attempts, we strive for patient satisfaction. I personally took care of balance on patient ledger. No further invoices should be sent. 
  

  Customer Answer

  Date: 03/13/2025

  Better Business Bureau,

  
  I have reviewed the response from Midwest Eye Consultants regarding complaint ID #******** and acknowledge that they have confirmed in writing that the balance has been cleared and that no further invoices will be sent.
  
  While I do not agree with how this matter was handled, I consider the resolution satisfactory as long as they uphold their commitment to permanently close this account and cease all collection attempts.
  
  Thank you.
  **** ****** ******

• Initial Complaint

  Date:02/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two different eye insurance policies. I have a Humana plan and a Anthem plan both work through eyemed. I express that they use the Humana plan because I didn't know what the Anthem plan covers. They said no problem and said that with the Humana plan I had a $10 co-pay and the Anthem plan that I didn't have a co-pay. I said uses the ****** in fact I said that several times. They said okay and charged me the $10 co-pay. Yet I found out that they billed the Anthem plan and not the Humana plan and I have tried contacting 3 times via email and they are refusing to correct the mistake or even contact me to refund the co-pay. I would prefer that they correct the mistake and move on but since they refused to talk or do it I have to file a complaint here.

  Business Response

  Date: 02/17/2025

  The patient has a $10.00 refund balance already on his account and it has been there since Feb, 13th. I did attempt to call the patient to get him his ten dollars back on his card he did not answer. I left a message for patient to return my call and we will gladly issue his refund. Thank you 

  Customer Answer

  Date: 02/17/2025

   I am rejecting this response because: I have double checked with Eye Med and they are still saying that they billed the Anthem plan not the Humana plan. I never wanted them to refund me but wanted them to correct the billing. Since they are not getting it the case worker at the BBB can do whatever with the case because my insurance is screwed up for the year and theres nothing I can do about it. 
  
  
  

  Business Response

  Date: 02/21/2025

  Thank you for your response: I personally have done all research on this issue and have confirmed we have refiled all claims to the appropriate insurances. This was completed on February 17th,  2025.The $10.00 credit is the result of refiling the claims and insurance paying for services. The $10.00 credit came from the insurance company paying more once refiled, it was not from our company doing a patient satisfaction write off to appease the patient. The $10.00 is owed to the patient, that is why the credit will remain on your account until you accept the refund, as we discussed on the phone yesterday.  In addition to the above information, I do want to confirm that your insurance benefits were reinstated, I personally confirmed that as well.

  Customer Answer

  Date: 02/21/2025

   I am rejecting this response because:
  
  As I told you on the phone that I was never going to be coming to your business again. So, saying that its on my account is just saying that we are keeping it. Also, according to EyeMed the correction was done until 2/20/2025 via EOB. 
  

  To the BBB case worker do whatever you want to with the complaint because I am tired of dealing with them. 

• Initial Complaint

  Date:02/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lost a right contact lens and needed a replacement.On 11/30/23 I called the office twice, left messages and got no response.On 11/30/23 I went to the office and requested a replacement. An employee told me she would call me later that day with a price. She did not call. On 12/1/23 I received a voice mail to call the office. I returned that call, had to leave a message and did not get a call. On 12/11/23 I received a call that my contact was in. I responded that I had not ordered a contact due to lack of communication. I received a bill for $235 for the contact I didnt receive. I wrote a letter recounting the above information and returned it with my bill. I have since received another bill for this contact. I have repeatedly call both ****************** and ****** office only to get a voice mail and no return calls. I dont know how to rectify this issue.

  Business Response

  Date: 03/12/2024

  Operations director, ***************************, contacted the patient and indicated we apologize for the delay in communication along with material charge, that I confirmed was removed from her account.  Also, that I am following up after the 3/15/24 date, to ensure that the statements going out on the 15th of the month reflect her having the $0 balance.   I  Indicated we appreciate her feedback so we can provide assistance with our new hires to ensure process and patient care are provided.  Patient understood and was appreciative of call and the statement reflecting a zero balance for patient responsibility.   Respectfully, *************************** - Director of Operations 

  Customer Answer

  Date: 03/12/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:02/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eye exam & purchase of glasses on 08/17/23 Received glasses on 09/18/24 & ordered safety glasses Had VSP Insurance for glasses & work paid for safety glasses Glasses purchased did not fit after ************** could not see out of them Went back to Midwest several weeks in a row to try & resolve issues. Each time they had a different excuse. Talked to ****** & serveral different associates regarding these matters. Finally, one tech checked measurements on the glasses only to find they were measured incorrectly. Measure at 16 the day of eye exam and tech found it should be 20. This was a big difference with lineless bifocals. Midwest ordered new ********** later found out they had billed my insurance company again to cover the new lenses, when this was truly their fault. New lenses arrived & were installed in original frames which took the tech well over 45 minutes, as they were having difficulty with the installation. Still could not see out of them. Again went back several times (once a wekk for several weeks), complained & only got more excuses. They stated you probably have dry eyes & gave me eyedrops which did not help. They took the second pair of lenses out & stated they had not been installed straight distorting my sight. The last excuse was, try and wear your safety glasses as the lenses came from a different company. I had previously told them I could not see out of them as well, but I did try wearing the safety glasses again & could still not see out of them properly. Finally, after all the excuses for weeks and not being able to see correctly, I had not choice but to go to another optical store & purchase another pair of glasses, so I could see at work, at home and to drive. I am seeking reimbursement for cost of regular & safety glasses at Midwest Eye, new glasses from RX Optical along with $50.00 for gas for the numerous ************ spent going to Midwest Eye for resolution which did not happen.

  Business Response

  Date: 02/21/2024

  Looked into *****'s concerns. Met with my team to discuss proper process and to ask for additional help when vision complaints are requiring patients to make multiple trips to the office. Called patient and left message to call me back. We will be reimbursing *****'s out of pocket costs for her glasses purchases. She has not returned either pair of glasses to us, but we will allow her to keep them if she would like (even with us reimbursing cost). I will be sending ***** a gas gift card for her multiple trips into the office. I am waiting on a call back to verify that her address is correct. I checked on her concern for us billing insurance twice for her remake of glasses. This did not occur. Insurance was billed once. We did send the glasses back to the lab that her insurance uses and this requires communication to her lab, but no additional claim was filed. We will not be paying for her glasses purchase at another facility. If ***** would like my assistance with any current vision concerns with either pair of glasses purchased from Midwest Eye Consultants, I will be happy to assist in getting her order correct at no additional cost. Thank you 

  Customer Answer

  Date: 02/21/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:01/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/29/23, I completed an eye exam and contact fitting. The eye doctor suggested I try the monthly model of contact lens, provided me a trial pair, and said if the trial pair didn't work out, the office could exchange the newly purchased, unopened box of monthly contacts for the previous bi-weekly contact model. I contacted the office on 1/22/24 (within the month trial), and I asked them to switch me back to the bi-weekly contacts, as the month model bothered my eyes. The office still has my newly purchased contacts in their possession, so the box was never opened. The office told me that the prescribing doctor no longer worked there, and, in order for them to exchange my contacts, they would: 1. refund me $36 for contacts they charged $164 for 2. then charge my insurance $130 3. and charge me an additional $44 Besides being ripped off by their outrageous markup on the lenses and($210 vs ~$85 at ********* the fact that they will not exchange the lens within the month trial period as their doctor told me is misleading. The suggested I switch to the new lens, offered me a month trial and exchange period, and now are not upholding that, This business has basically lied to me and refuses to make the situation right.

  Business Response

  Date: 01/26/2024

  Called ***** back to discuss concerns, left a message for him to call back.
  Reviewed his concerns along with what we have documented. ***** is welcome to return/exchange his unopened box of contacts; however, we informed him that our doctor needed to see the fit of the contact on his eyes prior to approving the switch in contacts. He paid $126 total out of pocket. He paid $90 out of pocket on the services for the contact lens exam, and he paid $36 out of pocket for the contacts. Before switching contact brands our doctor must see the contact on the patient's eye prior to finalizing the prescription. 

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in about 3 weeks ago to replace my frames that broke. I have state insurance. Due to how recently I got these glasses I had to sign a waiver to get ******** to cover the charge for the frames. While I was there I was getting other information about mine and my children's records. AFTER I signed everything and talked about my glasses with one girl, a completely different girl at the front desk helping me obtain prescriptions informed me loudly in an office full of patients, that I had a $32 balance in collections. I said, oh I'm so sorry. Can I pay that when I pick up my frames? (Embarassed that the WHOLE office heard it) tge girl said yeah that's fine. I've called multiple times and never got a return phone call or an answer in 3 weeks. I finally went to the office and talked with a girl who said she'd have to call the lab and see why they weren't in. This was a Friday and she said the lab was closed for the day and she'd have to call Monday and would call me. Here we are Monday and I received a voice-mail while I was at work from the office manager. She stated that since I have an outstanding balance, it would need to be paid before they would even order the frames. NO ONE ever told me that. I already signed that waiver for ********. I was led to believe they were ordered. So I was embarrassed and have been struggling with massive headaches for 3 weeks now and my frames haven't even been ordered yet? Over $32. I said I would pay when I picked them up. $32 they weren't even concerned about or asked about while having me sign that waiver. This is how a business is supposed to conduct themselves? This is terrible.

  Customer Answer

  Date: 08/22/2023

  Contact directly by the business.

  Business Response

  Date: 08/22/2023

  
  Manager called and spoke with the patient.  Apologized about her experience and explained there was a miscommunication in the office in regards to ordering her frame.  Stated we will go ahead and order the frame and she can take care of the balance when she picks up the frame.  She seemed very happy and and we believe the situation has been resolved.  

• Initial Complaint

  Date:05/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  l went on 03/21/23 for an exam. was told l needed to return on 03/23/23 for more. which l did. at that point ordered glasses. l still don't have them. they won't return my calls. my insurance company has paid them. it has been 8 weeks now. both my girlfriend and myself have stopped by several times now, and get the run around.

  Business Response

  Date: 05/19/2023

  The practice manager reached out to the patient in regards to his glasses.  The nature of the delay was that his frame was on a backorder.  We communicated with him about the delay, and we were able to find the frame at another office.  He was called to see if he wanted to receive the refund or continue with the order.  He has decided to continue with the order and we are ******* to get it to him as soon as possible.

• Initial Complaint

  Date:12/20/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dr. ordered bifocals, upon receiving the bifocals were totally incorrect as I had to read within 5-6 inches of my face. They wanted me to try them for a week and I refused as no one reads this way. This was end of October early November. They told they submitted for a refund. On November 29 I stopped in their office and was told that “******** “ forgot to submit refund. They assured me I would have have my refund in a couple weeks and still no refund? I am about ready to file in small claims court for all and just compensation that the court see fit. I am seeking the $204 that I gave them in cash and I do have the receipt.

  Business Response

  Date: 12/22/2022

  The refund check has been sent and the practice manager will call the patient to let him know. We believe this is now resolved.
  

  Customer Answer

  Date: 12/29/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.