Business ProfileforPrime Time Manufacturing

On September 16th, 2023 my wife and myself attended the ** show in ********** **. While at the show we ended up purchasing a 2024 Primetime Manufacturing Avenger 27DBS. The model that we were shown was equipped with a large sturdy reclining leather couch. At the time of purchase, we were advised by the sales representative and the Primetime Manufacturing representative that the model that we were shown would mirror the model we would receive. The Avenger 27DBS that we received did not come with the reclining couch that we were shown and promised. What we received was a smaller, flimsy reclining couch. We reached out to the dealer who sold us the Avenger 27DBS and they advised that Primetime Manufacturing denied the claim to replace the couch with the correct model that we were shown at the time of purchase. This ** was also loaded with evidence of poor quality control from the manufacturing process (loose screws between frame and cab, sawdust everywhere, metal shaving everywhere, cabinet fixtures not installed square, etc.) and required extensive warranty repair by the dealer. This experience feels very much like a bait and switch. For the cost of over $27,000 this should not be such a big ask to have corrected. I also attempted to reach out to the customer service emails listed on the ************************************************* website; however, both emails failed to go through when I attempted to contact them. I also tried to use their customer service portal and have not heard a response back and it's been months. To this date, I have been unsuccessful in getting any direct communication with Primetime Manufacturing. All I want is the correct couch or to be compensated so I can purchase the correct couch that should have come with the **.