Complaints

• Initial Complaint

  12/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am a patient of Bowen Health-********. I suffer from bipolar/depression/anxiety disorders. I have been working weekly with a therapist to prevent crisis/avoid inpatient treatment since October of this year. (2024) I was scheduled to see a psychiatrist on 12/13/24 and received communication that my appointment had been canceled due to provider illness on 12/12/24.I was told that I cannot be seen until March of 2025 due to their cancellation. Additionally, the ******** location encouraged me to contact their general scheduling to see if ANY other Bowen location could take me sooner. Their best option was for me to drive to **********, 1 hr and 21 mins from my home. (I was also told that they cannot guarantee that my services can be transferred back to ********. I would be required to make that drive for every refill if not. And even if their provider agrees to make the transfer, I still wouldnt be seen until March of 2025.) They offered me absolutely no other option. To me, that is beyond disgraceful-and whoever is in charge should be ashamed. I have 4 children who are also patients of Bowen Health-********, and I cannot be away for an extended period of time due to their levels of need.The very mission they are currently claiming to be abiding by is NOT AT ALL what they are actually practicing. I am fortunate enough to have support and the intellect to be able to advocate for myself. That is not the case 7-8 times out of 10 in this area. Additionally, this is not the first time this Bowen location has failed me in a substantial way that lead to mental health crisis. I reluctantly returned to their company per my primary care providers request-as she was not comfortable prescribing meds on a complex level such as mine.(I ended up in the ** on 12/13/24, and was ultimately given NO medication, and setup with a crisis appointment with my therapist who cannot prescribe medication. And told everything I already knew. I was sent home to cope.)

  

  Business response

  12/17/2024

  Thank you for reaching out! I believe the *************** Manager reached out to you to resolve this concern. Additionally the ****************** has reviewed your concern and are working with your local office to improve processes to prevent further issues like this in the future. If you are not satisfied with the outcome, please reach out to our Patient Advocate directly at ************.

  Thank you, 
  ***

  ********* *******, BS (She/Her)
  Quality Manager / Patient Advocate
  ******************************************************************
  **************
  ********************************

  Customer response

  12/17/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩