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Find a Location

BraunAbility has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • BraunAbility

      631 W 11th St Winamac, IN 46996-1245

    • BraunAbility Texas

      12813 State Highway 64 W Tyler, TX 75704

      BBB Accredited Business
    • BraunAbility

      645 W Carmel Dr Carmel, IN 46032-2605

    Business ProfileforBraunAbility

    Wheelchair Accessible Vehicles
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.25/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    BraunAbility is the world's leading manufacturer of wheelchair accessible vehicles and wheelchair lifts in the mobility industry.

    Business Details

    This is a multi-location business.

    Find a Location

    BraunAbility has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • BraunAbility

        631 W 11th St Winamac, IN 46996-1245

      • BraunAbility Texas

        12813 State Highway 64 W Tyler, TX 75704

        BBB Accredited Business
      • BraunAbility

        645 W Carmel Dr Carmel, IN 46032-2605

      Headquarters
      631 W 11th St, Winamac, IN 46996-1245
      BBB File Opened:
      9/19/2006
      Years in Business:
      51
      Business Started:
      10/20/1972
      Business Incorporated:
      10/20/1972
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • The Braun Corporation
      Business Management
      • Ms. Staci Kroon, President/CEO
      • Ms. Elaine Haschel, Associate Director
      Contact Information

      Principal

      • Ms. Staci Kroon, President/CEO

      Customer Contact

      • Ms. Elaine Haschel, Associate Director
      Additional Contact Information

      Email Addresses

      Customer Complaints

      8 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/27/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I bought a brand new 2017 **** Explorer from mobilityWorks, who sells Vehicles after *** modifications, are completed by Braunability. I Have tried to resolve the issues with Braunability regarding the materials and the paint that was utilized on their modification metal parts. We spent a full day, going to four different auto body shops, and receive the same results from all of them stating that the material used was not properly prepped and the paint they used was not the correct type. After going back-and-forth with the Braunability representative, I was told they would replace some of the parts, but not all of the parts. Unacceptable! The **** paint that was put on at the **** factory is in pristine condition. It is just the Braunability parts that are terribly rusted. We pay a lot of money for our handicap assessable vehicles. There is no excuse for these parts and materials to rust as badly as they have. My vehicle has always been ***********.
      Read More

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Mike T

      1 star

      02/23/2024

      I believe BraunAbitiy should stand behind the products they sell! I purchased a brand new 2017 **** Explorer, with the BraunAbility modifications. All the metal pieces required to perform the modification on my SUV are extremely rusted and beginning to fail. I spoke with Braunability on more than one occasion they agreed to replace some of the parts, but not all of them. The factory paint on my **** Explorer is in pristine condition. I took my car to five different body shops, and they told me the reason for the rust and corrosion is because the metals were not prep properly and the wrong kinds of paint(s) utilized. After we spent the whole day, obtaining all of these quotes and reasoning for failure, I spoke with Braunability and they refused to do anything about it.

      Local BBB

      BBB Serving Central Indiana

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