Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 22 helmets for them and they sent 6 incorrect helmets and this happened in February and they set me a shipping label to set it back but they wanted me to pay shipping not on the mistake I sent them a message back and I haven’t heard from them and every time I that to a person the same thing nothing I’m try of this can u get me a 1800 number to talk to someone or get me money back and I have done everything they told me to do

  Business Response

  Date: 04/16/2025

  Thank you for your feedback, and we sincerely apologize for the frustration and inconvenience you've experienced.

  
  We understand your concerns regarding the incorrect helmets received as part of your February order. While this issue should have been resolved much sooner, we regret the delays and miscommunication that caused additional str

  We’re happy to confirm that a customer service agent reached out to you and has provided assistance to move the matter forward. We truly appreciate your patience and cooperation throughout this process, and we are committed to ensuring the issue is fully resolved to your satisfaction.

  
  If you have any further questions or if there’s anything still outstanding, please don’t hesitate to reach out directly. Our team is here to help.

• Initial Complaint

  Date:03/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 2/28/25 for 3 shirts. It is 3/20/25 and i have not received my package. After contacting usps the package is lost. I have chatted with 2 different people to get a refund and was told only after I received the package or there was no movement on the package for 10 days would i receive a refund. After asking for a supervisor i was told it could only speak to a supervisor after submitting a ticket. I've submitted 2 tickets and still haven't been able to speak to a supervisor.

  Business Response

  Date: 03/21/2025

  ******
  
  I'm sorry to hear about this issue! Please note that our supervisors have no control over USPS delivery schedules. We understand your frustration with this order.
  
  This is the current guidance from USPS:
  
  Winter storms and severe weather impacting delivery
  Due to winter storms and severe weather in California, Nevada, Montana, Wyoming, Colorado, North Dakota, South Dakota, Nebraska, Minnesota, and Iowa, there may be impact to the delivery of mail and packages.
  
  We typically don’t refund delayed packages, as most are delivered within 7-14 days. However, as a courtesy, we offer refunds on day 10, even though your package may still arrive.
  
  It looks like your package was delivered today!
  
  We hope you have a winning season!

• Initial Complaint

  Date:02/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase to Epic Sports on Feb 6 for apparel that was to be decorated for a coach, in the amount of $76.83. I received tracking info on Feb 7, the order had shipped. When I placed the order and paid for shipping, it said my order would be to me by Feb 14. Upon tracking my order over that next week, the status never changed, which in my multiple experiences dealing with these things, means my product is lost. And due to not getting my order on time, the coach decided he didn't want the order. So until the merchandise arrives, I'm out money. Epic doesn't want to take any blame or help in the refund process or help with getting in touch with USPS. They claim they can't stop the shipment, which is not true at all. They can make some adjustments, stop the shipment and refund me. But they are choosing to not. They claim customer service won't call me because, they do better business in a chat box. I've asked multiple times for a manager to call me, but was denied. I just want them to refund my money and I'll never order from this company again.

  Business Response

  Date: 02/25/2025

  Hello *******

  We would like to inform you that this order was shipped using Economy shipping. Please note that with Economy shipping, the Estimated Time of Arrival (ETA) provided is intended as an estimate, and unfortunately, it is not a guaranteed delivery time. We apologize for the delay and for missing the estimated delivery time for your package. While we do not guarantee specific delivery dates, we make every effort to provide the most accurate estimates possible, and we regret that we were unable to meet that expectation.
  We understand how frustrating this situation can be, and we apologize for any inconvenience this may have caused.
  Please find two attachments included in this email:
  The first attachment confirms that your package is scheduled for delivery today.
  The second attachment shows the details of your order, confirming it was purchased with Economy shipping.

• Initial Complaint

  Date:02/20/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to get a hold of customer service, they will not actually talk to anyone and say they can only send e-mails. Due to vision issues i cannot use computer chat screens or e-mails well. I need assistance and they are refusing to help with the issue.

  Business Response

  Date: 03/03/2025

  Hello **********

  Regarding customer service for orders placed online, we currently do not offer phone support. Instead, we handle all customer concerns and inquiries through email or live chat on our website, ensuring we can assist you efficiently. That said, I understand your situation, and to ensure we address your concern promptly, I’ve asked one of our sales representatives to reach out to you directly about your missing package. They will be following up shortly and will assist you every step of the way to resolve the issue.

• Initial Complaint

  Date:12/02/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for customize jerseys for our girls flag football team. I kept receiving emails that my order would be delivered on 12/2. However, I never received a tracking #. I attempted to contact them to find out the status of the order and I would like others get a chatbot and/or a generic email. You can never talk to a live agent and they keep sending emails that there is a delay but no reason why. I am looking to cancel this order and a full refund as these jerseys will not arrive on time for a game and is money wasted.

  Business Response

  Date: 12/05/2024

  We sincerely apologize for the delay in the arrival of your package. When estimated delivery times are missed, we prioritize your order and work diligently to get it to you as quickly as possible. Please note that any official changes to the estimated delivery time may cause delays in processing, as our system relies on this information. Although we do not guarantee specific delivery dates, we always aim to provide accurate estimates, and we regret that we fell short this time. We fully understand the frustration and inconvenience this delay has caused and deeply appreciate your patience and understanding.

• Initial Complaint

  Date:11/18/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered myself a hoodie for UNT because I just committed and thought the price was better than literally any other website I’d been on. I was mistaken and should have gone somewhere more reliable. I placed my order about a week and a half ago, and I saw that it had made it to dallas but then had been sent “back to sender” and was sent to LA. Thought it was a glitch and waited it out. I check today, no package. *** says my package was delivered, but to California?? I live in Texas. I’m really ***et and I don’t know what to do, and I definetly should have done my research first, so maybe that’s on me. But maybe you should also be more reliable for a company that calls yourself “Epic”.

  Business Response

  Date: 11/19/2024

  You can speak to a live agent via chat M-F 8am-5pm central time. Our automated service functions are available 24/7 via Chat and our Customer Service portal. Our live agents are responding to tickets M-F 8am-5pm and our current average closure time is less than 24 hours.
  
  To facilitate a swift resolution for you, our customer service reps can be found at ******************************.

  We are sorry to hear you didn’t receive your order. According to *** your order is being returned to sender for the following reason: The street number is incorrect.
  
  Once we receive your order back to our warehouse, the order will be processed and refunded. 
  Please know it may take up to 15 days for us to process your refund.

  Customer Answer

  Date: 11/19/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I did verify that my street address was in fact correct, but I don't feel like wasting my time anymore. Thanks for the refund, I guess. 

  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:11/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 30, 2024 Epic Sports was supposed to send me 7 pairs of size Medium Breast Cancer Socks. They instead sent me 7 pairs of small socks. I used their website to let them know that they didn't send me any medium size socks and they proceeded to send me 7 more size Small socks in which they took a sharpie and wrote M on the tag and the bag the socks were sent in. If you put the size Small socks (I ordered 2 of that size) & the Medium socks next to a ruler, the socks are the exact same size. When I emailed them about this, they said that small = medium, medium = large, etc. However, I also ordered 12 size large socks and they clearly have large on the tags, so their statements don't make sense, nor are they correct.

  Business Response

  Date: 11/25/2024

  Thank you for reaching out about your Epic Sock issue, we are aware of this issue as they were received from the Manufacturer tagged with the incorrect sizes. However, the size you received is the correct size according to what you ordered. We have marked through the size and updated our size chart to reflect the correct size.  
  We apologize for the confusion and misunderstanding this has caused you. If we were to send a replacement order to you, you would receive the same items. The socks that you received do match the size chart listed currently listed on our website.
  We have reached out to you via email to have you measure the socks so that we can get this issue resolved for you.  We apologize for the inconvenience this has caused you.

  Customer Answer

  Date: 11/25/2024

   
  Complaint: ********  
  I am rejecting this response because: The small socks, as well as the size small with a M (medium) in black sharpie marking the size small out are exactly the same length from the heel to the toe.  The manufacturer did not make a mistake, epic sports made a mistake and they need to replace the size small socks with actual medium socks that would fit a women who wears a U.S. size 10 shoe.
  
  Sincerely,
  
  ******** *****

  Business Response

  Date: 11/26/2024

  Hello *********

  We have reached out to you through our Zendesk ticket and requested photos of the incorrectly sized socks. We’ve received the comparison photo showing one pair that is one size smaller and one pair labeled as size medium. However, we would appreciate additional photos if there are other pairs that are incorrect, as suggested in your messages.
  As mentioned in the Zendesk ticket, we’ll need the incorrectly sized socks to be measured and photographed in order to move forward with a resolution. Thank you again for your assistance in resolving this issue.

• Initial Complaint

  Date:10/03/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a Youth League organization located in Ohio and decided to use Epic Sports this season to provide and shirts/jerseys for our league this season. They have not communicated with us, put us on the back burner with our concerns, and they have wasted our time and our money as a non profit youth league. There's no direct phone number to call and they only send email. The emails are extremely vague and beat around the bush every time we reach out about a concern. At this point, they've wasted our season, our money, our time, and we still don't have kids with correct jerseys. This has been a nightmare and we will never use Epic Sports again. I am reporting them to the BBB to get us help fulfilling this order and holding Epic Sports Accountable. Money is not the issue, we just want our shirts and to be communicated with effectively and appropriately. We hope you can help.

  Business Response

  Date: 10/04/2024

  We want to sincerely apologize for the inconvenience you've experienced with your recent orders. Your satisfaction is very important to us, and we’re committed to making things right.
  

  For order *******, we’ve processed and approved your replacement. Your new order number is *******, and we hope this resolves the issue smoothly for you.
  

  We’re also pleased to let you know that order ******* has shipped today! You can track it using the tracking number **********************, which should be active within the next 24 hours.
  

  If you have any questions or concerns about orders ******* and *******, delivered at the end of August, please don’t hesitate to reach out at c*****************************. We truly value your business and are here to ensure your complete satisfaction.
  

  Thank you for your understanding. We’re here to help with anything else you might need!

  Customer Answer

  Date: 10/04/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  
  You have wasted our time and our money. You have negatively impacted our league and our kids whose season is now almost over. They are the ones who are effected the most and to call yourself “EPIC” is an overstatement…
  

  You have not communicated with us effectively, conditioned to beat around the bush every time we reached out, and never cared about our order.

  A real business would have cared better to make sure their customers are put first and also have a real customer service line with a real person to talk to in these situations, not an email address.

  If you wanted to make it right, you’d give us a refund for wasting our time and made sure the jerseys/shirts were correct back in August.

  We, as a league, reject your response and ask you to get us our jerseys CORRECTLY printed and sent to us asap so we can get this nightmare over with working with you. 

  Sincerely,
  
  ***** ******** League Director

  Business Response

  Date: 10/14/2024

  Good Afternoon,

  All orders and replacement orders have been delivered. The last order was a replacement on 10/4 and was delivered 10/11. 

• Initial Complaint

  Date:09/23/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WORST CUSTOMER SERVICE EVER. THERE IS NO OPTION TO SPEAK TO ANYONE ON THE PHONE AND JUST GIVE YOU A RUNAROUND. I'm the team mom for an 8th grade football team. I placed an order with this co. on 9/10 for breast cancer awareness socks to be worn for the month of October. I received my order on 9/14. I opened the box and saw that the sizes I was sent were not what I ordered. I ordered 11 Large, 11 medium, and 4 extra-large socks BUT what I received was 15 Large, 1 medium, and 10 small. I asked to return the incorrect/additional items and receive what I actually ordered (4 extra large socks and 10 medium socks). All of the small socks (that should've been medium) were crossed out with black marker and the same was done to the 4 additional size large (that should have been extra large). The smalls are definitely smaller than the 1 md I received and the 4 additional lrgs are same size as the other larges I received. I submitted a ticket and attached photos. I received an email response asking me to take additional photos with all the tags showing. I sent those pictures. I then received another email response saying that the sizes are correct "even if the label is incorrect" and further stating "Here’s a guide to the mislabeled sizes: X-Small = Small, Small = Medium, Medium = Large, Large = X-Large"-so they were now contending that the label was incorrect, not the sizes. I then responded and advised that I placed my order based on our team's needs (some boys have a size 12 shoe+ which is why I ordered 4 extra larges)-using the size chart as it is posted on their website. I then attached additional photos showing that the size smalls that were marked out with black marker are significantly smaller than the 1 medium I was sent. I also sent a photo with the large both next to and on top of the large marked out with black marker and they're clearly the same exact size. It has now been 4 days and I still haven't received any further response. No accountability.

  Business Response

  Date: 09/27/2024

  We hope you’re doing well. We want to sincerely apologize for the service you received during your recent experience with us. Our goal is to provide excellent service, and we regret that we fell short in your case.
  We understand your frustration regarding the incorrectly sized socks, and we hope the replacements we’ve sent help to rectify this issue.
  Your feedback is incredibly important to us, and we’re taking steps to ensure this doesn’t happen again. We truly appreciate your patience and understanding.
  Thank you for your understanding.

• Initial Complaint

  Date:08/26/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered volleyballs advertised as “competition size” however upon receipt we realized they are smaller than competition size. I submitted a return request which was approved but the company is insisting I pay to return the items even though they were sold under false advertising. I should not have to pay to return items that did not match the description

  Business Response

  Date: 08/27/2024

  I’m sorry to hear this!
  
  The reason our Automated, Instant, No-Hassle return system gave you a Return Authorization is because you asked for one.
  
  Since you believe the items to be wrong or defective, we’d like to address that. We address defective and wrong items outside our return system because we do not restock items that cannot be resold. On our customer service portal there are two options that will get you the help that you are looking for on wrong or defective items. The options are “I was sent the wrong item” and “Something was delivered damaged.”
  Both options will get you to a service rep who is equipped to address your concern.
  
  Be sure to have a good picture of the defective/damaged item so that we can address this internally and with our manufacturers and get you your resolution quickly!
  
  We appreciate your understanding and hope you have a winning season!