Customer ReviewsforTAMKO Building Products, LLC

We had our roof put on in 2019. Have gutters full of granules. Sent in samples and pictures and was told it was mold and received a check for $200 to have my roof pressure cleaned, wouldn’t that make more of the granules come off? Sent in a second sample and was told the same thing. Have had 2 roofing companies come out and say the same thing, need to be replaced. Going to get my lawyer started on this, looking to see if anyone else knows anything about an existing class action lawsuit against them?

TAMKO handles all warranty claims in accordance with the applicable limited warranty which is provided to prospective customers online at tamko.com, in brochures and marketing materials provided to TAMKO distributors and is printed on every wrapper of TAMKO shingles so customers (and their contractors) can compare limited warranties between manufacturers prior to making their purchase. This customer provided shingle samples as part of his claim and the samples did not show a shortage of granules. Asphalt shingles are manufactured using excess granules to help ensure there is sufficient granules remaining on the shingles to protect the shingles, so it is not unusual to find granules in gutters after weathering events. The customer' shingle samples did show discoloration from algae and the applicable limited warranty provides a 10-year algae cleaning provision wherein TAMKO will provide up to $15 per square to clean the algae from the roof. This algae cleaning remedy is prorated in according to the age of the shingles. PLEASE NOTE - YOU SHOULD NOT POWERWASH AN ASPHALT SHINGLE ROOF TO REMOVE ALGAE AS THIS WILL DAMAGE THE SHINGLES. YOU SHOULD CONSULT A ROOFING PROFESSIONAL WHO CAN CLEAN A ROOF WITHOUT DAMAGING THE INTEGRITY OF THE SHINGLES. DAMAGE FROM POWERWASHING WOULD BE EXCLUDED FROM COVERAGE UNDER THE LIMITED WARRANTY. If the customer believes the shingle samples, he provided, are not representative of the issue, he can contact Warranty Services again at [email protected] and request another claim kit and TAMKO will gladly review any additional samples he wishes to provide.

New construction 2017. Home purchased Jan 2019. After 15 months, TAMKO shingles had some loss of granules. After 6 years, 40-60% loss of granules with fiberglass layers exposed and fading on TAMKO shingles. Contacted the TAMKO warranty department. TAMKO warranty rep stated the shingles won't be covered under their warranty because the transfer of warranty wasn't done within 30 days. This TAMKO shingles product is horrible, doesn't last, fades, and is not worth installing.

Like most manufacturers who provide a long-term limited warranty, TAMKO has limitations on the transferability of the limited warranty. TAMKO provides a limited warranty as part of the original sale of TAMKO shingles that provides a remedy in case of manufacturing defects which directly cause leaks. This limited warranty is printed on every package of TAMKO shingles so homeowners (and their contractors) can read the language of the limited warranty as they consider which brand of shingles to buy. Notice of TAMKO’s limitation of the transferability (including the requirement to request the transfer within 30 days of the closing date) is conspicuously printed on the top of the limited warranty. TAMKO’s rationale for the limitation of the transfer of the limited warranty, in part, is based on the fact that subsequent owners of a home have the opportunity to inspect the home (and its component parts such as shingles), negotiate the purchase price, and make subjective adjustments to the price based upon the home’s structural condition, market conditions, and various other factors. Specifically, a subsequent owner has the opportunity to inspect the roof and take any issues into account as part of the negotiation of the price of the home. It is part of the due diligence process in the purchase of a house that requires the purchaser to assume that responsibility and risk. (TAMKO obviously is not a party to such negotiations, does not know whether any adjustments to the purchase price should have been made or were in fact made due to the condition of the roof, and cannot determine if the subsequent homeowner negotiated a fair and reasonable purchase price for the home.) Therefore, TAMKO has chosen to provide a limited warranty that limits the transferability which is conspicuously printed on every bundle of TAMKO shingles.

I moved into a community with an HOA last year September 2022. Was told at time of inspection roof shingles were defective. Was assured it would be taken care of by the HOA. Here it is over a year later, and the HOA is still waiting to receive the packets, for 16 buildings in our community with defective shingles. The roofer already came out about 6 months ago and pulled samples - still waiting for the packets. Is it normal to take over a year to get just the packets? Nothing about this company TAMKO sounds legitimate. I unfortunately am at the mercy of the HOA and the management company, but if I do not get some answers soon, I will be calling the local TV stations and reporting how we as elderly homeowners are being taken advantage of. I have never in my life seen any kind of warranty take this amount of time. And, I forgot to mention that apparently our claim had to be filed twice to Tamko..NOT SURE WHY. I WOULD LOVE A CALL FROM SOMEONE

Claim kits are typically sent the same day a claim was initiated by the person or entity that is legally Please call TAMKO's Warranty Services at 800-441-7190 and leave a detailed voice message with your contact information and a Warranty Services representative will call you back before the end of the next business day. It is unclear from your post if you were the original owner when the roof was installed. If you are not the original owner and if the limited warranty was not timely transferred to you in accordance with the requirements as outlined in the limited warranty, you may not have coverage under the limited warranty. Like most manufacturers who provide a long-term limited warranty, TAMKO has limitations on the transferability of the limited warranty. TAMKO provides a limited warranty as part of the original sale of TAMKO shingles that provides a remedy in case of manufacturing defects which directly cause leaks. This limited warranty is printed on every package of TAMKO shingles so homeowners (and their contractors) can read the language of the limited warranty as they consider which brand of shingles to buy. Notice of TAMKO’s limitation of the transferability (including the requirement to request the transfer within 30 days of the closing date) is conspicuously printed on the top of the limited warranty. TAMKO’s rationale for the limitation of the transfer of the limited warranty, in part, is based on the fact that subsequent owners of a home have the opportunity to inspect the home (and its component parts such as shingles), negotiate the purchase price, and make subjective adjustments to the price based upon the home’s structural condition, market conditions, and various other factors. Specifically, a subsequent owner has the opportunity to inspect the roof and take any issues into account as part of the negotiation of the price of the home. It is part of the due diligence process in the purchase of a house that requires the purchaser to assume that responsibility and risk. (TAMKO obviously is not a party to such negotiations, does not know whether any adjustments to the purchase price should have been made or were in fact made due to the condition of the roof, and cannot determine if the subsequent homeowner negotiated a fair and reasonable purchase price for the home.) Therefore, TAMKO has chosen to provide a limited warranty that limits the transferability which is conspicuously printed on every bundle of TAMKO shingles.

Buyer and contractors beware! They do not stand behind their defective shingles and wear you out jumping through hoops to meet the demands of their warranty only to send a measly $200 check! If there is a class action lawsuit pending, please add me to the list. This is far from over. By the way, Tamko better not post anything about calling, emailing etc. You don't get a live person. You get to leave a message and hope the person calls you back in a day or two. If they do, they will parrot the same useless information while they are taking care of their barking dogs or doing dishes. They just don't care.

TAMKO provides a limited warranty to purchasers of TAMKO shingles as part of the original sales transaction which provides a remedy to the purchaser in the event TAMKO shingles have a manufacturing defect directly resulting in leaks. Many manufacturers of consumer goods offer a limited warranty on its products and the consumer is free (if they so choose) to read the limited warranty prior to making the purchase. TAMKO prints its limited warranty on every package of TAMKO shingles it manufactures, has it available online at Tamko.com, and provides printed versions that are available through distributors; so homeowners (as well as retailers and contractors) have the opportunity to read and compare our limited warranty to others as they consider which brand of shingles to buy. TAMKO's limited warranty includes a 120-month limited algae cleaning warranty which is provides for $15.00 per affected square to have the roof professionally cleaned. The cleaning amount is prorated depending on how long the shingles have been exposed to the elements. The proration takes into account the amount of time the shingles have been in service. If you leave a voice message with TAMKO's warranty Services department, it will be returned within 2 business days. The reviewer called and left a voice message with TAMKO on August 1, 2023 and a representative called her back the same day but received no answer. The representative left a voice message asking the review for a call back and requested she leave a good time that she would be available. The reviewed called back on the morning of August 3, 2023 and left a message she would be available for a call in the afternoon. At 2:30 PM that afternoon, the representative returned her call and spoke with the reviewer and went over the settlement offer for the algae cleaning that she received from TAMKO and confirmed it was correctly administered under the terms of the limited warranty. Regarding the comment about a class action lawsuit - almost every roofing manufacturer in the country has been sued by a group of lawyers claiming class action status. To date, no court has ever determined there to be a class action certified against TAMKO. Allegation made in such a suit does not mean they are based on actual facts. TAMKO stands behind its roofing shingles and limited warranties. We are proud of our products and have vigorously defend ourselves against these meritless class action lawsuits.

TAMKO does not stand behind their product! There’s a class action lawsuit because of shingle defects and they’re only paying for about 40% of replacement cost on a 2.5 year old roof. The house is 2.5 years old, and needs a new roof due to shingle defect and we now have to pay over $16,000 out of pocket to get it replaced. Would NEVER use their product again.

TAMKO provides a limited warranty as part of the original sale of TAMKO shingles that provides a remedy in case of manufacturing defects which directly cause leaks. This limited warranty is printed on every package of TAMKO shingles so homeowners (and their contractors) can read the language of the limited warranty as they consider which brand of shingles to buy. TAMKO abides by the terms of the limited warranty and handles each and every warranty claim accordingly. We are unable to identify your claim from the information on your Customer Review, but we would be happy to re-review your claim and make certain it was handled in accordance with the limited warranty. You can contact us via email at [email protected] or by calling (800) 441-7190 and leaving a voice message including your claim number, contact information and a brief message. We will get right back with you no later than the end of the following business day. Regarding the class action lawsuit - anyone can bring a class action lawsuit and make allegations against a company but the act of bringing the suit does not make the allegations true nor does it mean that the suit will ultimately be certified as a class action. TAMKO has chosen to defend itself against these class actions and has been very successful in doing so. In fact, no court has ever held the allegations made by class action plaintiffs to be true nor has a court even certified a class in any class action brought against TAMKO. As stated above, when administering claims initiated under the limited warranty, we stand behind the limited warranty’s terms and conditions and provides the stated remedy to the homeowner in the event of shingles having manufacturing defects causing leaks. We look forward to hearing from you soon.

Do not use TAMKO. New construction that is 6 years old needs a new roof due to granual loss. Every roofer that has come to the address states TAMKO is a cheap and insufficient option that builders will use to cut cost. TAMKO has a "warranty claim" that they state is printed on every package of shingle that states the warranty is basically for the original purchaser. If the original purchaser is the builder and not the person moving in, the builder will be the one who has a warranty. That is clearly useless to any homeowner. If anyone has ever seen shingle packages, they're thin plastic that is almost always ripped in a many places. I'm not sure how you're supposed to read fine print of something that is ripped up and dirty. TAMKO will make you go through a packet, pull shingles, and take photos just to tell you they won't cover it because of their warranty terms. From my experience and everyone else's experience on the BBB it appears the shingles are almost garuanteed to fail at 6ish years.

Like most manufacturers who provide a long-term limited warranty, TAMKO has limitations on the transferability of the limited warranty. TAMKO provides a limited warranty as part of the original sale of TAMKO shingles that provides a remedy in case of manufacturing defects which directly cause leaks. This limited warranty is printed on every package of TAMKO shingles so homeowners (and their contractors) can read the language of the limited warranty as they consider which brand of shingles to buy. Notice of TAMKO’s limitation of the transferability (including the requirement to request the transfer within 30 days of the closing date) is conspicuously printed on the top of the limited warranty. TAMKO’s rationale for the limitation of the transfer of the limited warranty, in part, is based on the fact that subsequent owners of a home have the opportunity to inspect the home (and its component parts such as shingles), negotiate the purchase price, and make subjective adjustments to the price based upon the home’s structural condition, market conditions, and various other factors. Specifically, a subsequent owner has the opportunity to inspect the roof and take any issues into account as part of the negotiation of the price of the home. It is part of the due diligence process in the purchase of a house that requires the purchaser to assume that responsibility and risk. (TAMKO obviously is not a party to such negotiations, does not know whether any adjustments to the purchase price should have been made or were in fact made due to the condition of the roof, and cannot determine if the subsequent homeowner negotiated a fair and reasonable purchase price for the home.) Therefore, TAMKO has chosen to provide a limited warranty that limits the transferability which is conspicuously printed on every bundle of TAMKO shingles.

Don't use this product for any of your construction. Make sure your builder not using TAMKO Products. My home is just 6 year old and the roof needs to be replaced because of huge granules loss, When I reached out the warranty team they cannot do anything for used home buyers and the limited warranty services only for the original home buyer. Don't know why the big builders like Taylor Morison using this kind of cheap products. I am going to write a product review in all the social media's. Also preparing a detailed video about the builder Taylor Morison and this roof product company. New video will be trending soon. Product company should be shame on their quality.

TAMKO provides a limited warranty as part of the original sale of TAMKO shingles that provides a remedy in case of manufacturing defects which directly cause leaks. This limited warranty is printed on every package of TAMKO shingles so homeowners (and their contractors) can read the language of the limited warranty as they consider which brand of shingles to buy. Like most manufacturers who provide a long-term limited warranty, TAMKO has limitations on the transferability of the limited warranty. Notice of TAMKO’s limitation of the transferability (including the requirement to request the transfer within 30 days of the closing date) is conspicuously printed on the top of the limited warranty. TAMKO’s rationale for the limitation of the transfer of the limited warranty, in part, is based on the fact that subsequent owners of a home have the opportunity to inspect the home (and its component parts such as shingles), negotiate the purchase price, and make subjective adjustments to the price based upon the home’s structural condition, market conditions, and various other factors. Specifically, a subsequent owner has the opportunity to inspect the roof and take any issues into account as part of the negotiation of the price of the home. It is part of the due diligence process in the purchase of a house that requires the purchaser to assume that responsibility and risk. (TAMKO obviously is not a party to such negotiations, does not know whether any adjustments to the purchase price should have been made or were in fact made due to the condition of the roof, and cannot determine if the subsequent homeowner negotiated a fair and reasonable purchase price for the home.) Therefore, TAMKO has chosen to provide a limited warranty that limits the transferability which is conspicuously printed on every bundle of TAMKO shingles.

We had our roof singles replaced in November of 2017 and the roofing company used Tamko shingles. Since we've had the roof replaced the granule loss has been severe even before hurricane Ian! I tried to email Tamko and they sent me paperwork saying I have to have a roofer come out and pay $200 which they will reimburse me to get the roofer to go up and get three shingles off of my roof and send it to them. I told them I feel like it's their responsibility since I am on a fixed income and I don't have $200 out of pocket to spend since it's their product they need to have someone come out they told me they don't have anyone that can do that! I feel that as a customer I should have the right to have someone from that company since it's their product come out to my house and take a look at what's going on I am still having granule loss and it's 2023

TAMKO is always happy to assist with warranty claims; however, TAMKO does not have personnel nationwide to remove and mail 2 shingle samples to TAMKO's lab for each claim. TAMKO provides a large self-address shingle envelope with the claim kit which is mailed to each customer who initiates a shingle warranty claim and requests the customer to have a professional roofer safely remove 2 shingle samples and take photographs of the issue. Once the claim is fully investigated and it is determined the issue was caused by a manufacturing issue, TAMKO will reimburse the customer $200 for providing the shingle samples and photographs. The homeowner's cooperation is vital to properly and timely administer each claim in accordance with the limited warranty. I would urge the homeowner to comply with the detailed instructions in the claim kit and provide all the materials necessary to administer the claim.

I’m a general roofing contractor who up until recently used Tamko shingles! I had Tamko titan shingles installed on my customers roof, and the customer tried to make a claim through the warranty department 2 months after install and they rejected him even though the shingles that were installed on his roof was a bad, defective batch, (was told this by my supplier) and they were cupping all over his roof they still rejected the claim! If this is the way, TamKo is going to deal with my customers I decided not to buy Tamko shingles anymore until they can make this right!

TAMKO records do not indicate any claim has been received for Titan shingles that exhibited cupping in Louisiana. Titan has been a very popular shingle so if someone is having this type of issue, we certainly want to know about it and will gladly start a claim, Please send an email with you customer's name and address and we will dig into this immediately.

Tamko, would not honor the warranty for roof shingles!!! do not buy or do business with this company!! beware!!

TAMKO absolutely honors (and abides by) the limited warranty that is associated with the sale of TAMKO shingles. TAMKO's files do not show a claim initiated by the individual who submitted this review but if he will send an email to [email protected] we will look into your claim and get back with you immediately.