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Find a Location

Midwest Superstore has 1 locations, listed below.

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    Business ProfileforMidwest Superstore

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    1100 E 30th Ave, Hutchinson, KS 67502-4229
    BBB File Opened:
    7/1/1998
    Years in Business:
    41
    Business Started:
    10/1/1982
    Business Started Locally:
    10/1/1982
    Business Incorporated:
    12/29/1989
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Midwest Toyota
    • Mid Kansas Investment, Inc.
    • Midwest Ford Lincoln Mercury
    Business Management
    • Mr. Curt Butler, General Manager
    Contact Information

    Principal

    • Mr. Curt Butler, General Manager

    Customer Contact

    • Mr. Les Eck, Owner
    • Mr. Curt Butler, General Manager
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/14/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Back in 2020 I was forced to get a car during covid. I have a separate complaint about ***** *** ****. In Nov 2022 Midwest **** "Fixed" some recalls on my vehicle but denying fixing one or more saying I Didn't need it fixed! Now it's March 2023 and my car Almost drove into my house because the issue they fixed is now happening again. They try to charge me for something they're responsible for fixing through the issues. Then they told me I'd have to wait a week for them to fix it. They have bad customers service and need to do better.
    Read More

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    John C

    1 star

    04/07/2024

    I would give them -100 stars. Misleading business ethics by This store and business manager Chris B***. He agreed to take my refund for down payment even though it was being reviewed by IRS for accuracy. The IRS does this to several citizens. My cpa guarantees its accuracy a simple w2 form. I gave him the notice and said there was no deadline. 2 weeks later he wants the vehicle back that I thought I was fully approved on. Why did he let me take the vehicle if I wasn't approved. I had insurance for the 2 weeks I thought I owned it. So Midwest owes me money now. I'm a disabled citizen and they put my life at risk. Plus I'm on a limited budget and I lost money for insurance and gas. Super car guys in west wichita did the same thing. 2cweeks after we thought we owned the car they wanted $1000 more down and I said no. I gave the vehicle back. This should be against the law. It's a scam and they are predators. They are cheaters and liars. Beware of this tactic. Its a nightmare.

    Midwest Superstore Response

    04/08/2024

    Hey John, Thank you for taking the time to leave your review. I understand your frustration, but I believe there are some important details that need to be clarified. Firstly, I want to assure you that you were indeed approved for the car loan. However, the issue arose with the $5,000 down payment, which you had initially indicated you would provide by the end of the month. Unfortunately, we encountered a setback when you were notified that your tax refund would be delayed for 120 days due to an IRS investigation into a mistake on your returns. Given the time-sensitive nature of loan approvals, we reached out to explore alternative options for securing the down payment. Regrettably, when presented with these options, you expressed that you were unable to come up with the funds at that time, understandably causing frustration. It's important to clarify that our actions were not meant to deceive or act unethically. In truth, due to the specifics of your credit situation, the bank required the $5,000 down payment to proceed with the loan. Once your refund check becomes available, we would be more than happy to submit for a new approval process. If you have any further questions or concerns, please don't hesitate to reach out to me directly.

    Local BBB

    BBB of Midwest Plains

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