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Business Profile

Bank

Security Bank of Kansas City

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Security Bank of Kansas City's headquarters and its corporate-owned locations. To view all corporate locations, see

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Security Bank of Kansas City has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/28/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a long time customer of Security Bank of Kansas City. I opened a 2nd checking account with them on 1/5/25. I received a call on 1/7/25 confirming my contact information and that I would be sent a debit card for this account. I was told I would receive it in 10-14 business days in a plain envelope to my home address. It did not arrive. I called back on 1/28/25 and 2/14/25. Each time I was told that no debit card order had been placed, but they were placing the order right then. They confirmed my address and repeated it would be sent in a plain envelope in 10-14 days. I track my mail online, and it has not been listed in my incoming mail. The card number also has not appeared on my online bank account, so I do not believe it has been stolen. On 2/14/25, I asked if there was someone who could track this issue or follow up with me to confirm I received the card, and I was told by the customer service representative that, “they didn’t really have anyone like that,” and was advised I could call a branch employee. I do not live in Kansas City anymore, so I am unable to go in person to pick up a card. I would like assistance in resolving this issue.

      Customer Answer

      Date: 03/18/2025

      I have heard from Security Bank of KC regarding my complaint, and they have resolved the concern satisfactorily. 

      Sincerely, ***** ********

    • Initial Complaint

      Date:11/04/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a pending charge that hadn’t yet posted on my account. I went to the atm after work to deposit cash into my account to avoid the overdraft fee they charge. When I made my deposit the system recognized my payment as received. I have the receipt showing the available amount. The overdraft fee was still charged onto my account the following business day. According the the bank their system doesn’t process cash after certain hours but they give you a receipt showing that the cash is available the same day they are giving deceiving information in the receipt the ATM gives you and they are charging people unfair overdraft fees

      Business Response

      Date: 11/29/2022

      This letter is in response to the complaint filed by *** ***** **** with the Better Business Bureau (BBB) on November 4, 2022 and received by Security Bank of Kansas City on November 10, 2022.
      We provided a written response directly to *** **** on November 18, 2022. The response contained non-public personal information which is protected by federal law. However, we can let you know *** **** was provided a full refund for the overdraft fee incurred prior to her complaint filed with the BBB.
      We believe the situation is fully resolved and regret any inconvenience experienced by *** *****

    Security Bank of Kansas City is NOT a BBB Accredited Business.

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