Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Level Up Remodeling LLC guaranteed to build the addition on our house. The work that was completed did not satisfy code requirements after a third inspection. These code issues were overlooked by the inspectors two times. Since then Level Up Remodeling LLC has made two attempts to follow through with the job, once after being away from our job for approximately 4 months and again after about 6 months. We declined allowing Level Up Remodeling LLC's request to complete the addition due to being away from the job for too long. We paid over $90k to get the addition completed and only the rough in got mostly completed except for the infractions. The remainder of the job was never completed by Level Up Remodeling LLC. Three attempts were made to contact Level Up Remodeling LLC via the owners phone number which has been disconnected or is no longer in service. The other two attempts were via previous employees. I expect a refund for the portion that was left incomplete.

• Initial Complaint

  Date:12/13/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We entered into a contract with Level Up LLC in September of 2022. The contract was for $17,000 to demo our half finished basement and for framing, drywall, flooring, paint, and reinstallation of existing kitchen cabinets of basement remodel. The projected duration of the project was one month (half of the basement is already framed and drywalled so in my mind, I allotted for two months for completion. One third of the cost was provided upon entering contract, one third at start, and one third at completion. We have paid a total of $12,000. Upon initiation of the project, work was only being done on Saturday and Sunday. We were told people would show up during the week, but rarely did that happen. After the subcontractor told us he didn't get paid for one weekend of work, we were unable to get in contact with the general contractor and owner of the company, ****** ********. We paid the subcontractor to come one more weekend to finish the majority of demolition. Once we needed materials, we were unable to get a hold of ******. At one point, he went to Lowe's and sent us a picture of materials but told us his credit card got declined. He told us he spent our money elsewhere. At best they did $4,000 (5 if I am being super duper generous) dollars worth of demo and removed the majority of demoed materials, but even it did not get completed. They did not finish removing bathroom floor and kitchen flooring. We never received materials and no one has been at our house in over two months to finish the job. We are now out several thousand dollars and have to look at other companies, our house is in disarray, and we are paying monthly for a storage pod for the furniture. We later found out that his LLC was not renewed (despite him signing a contract) and his BBB rating was revoked about the time we hired him.

• Initial Complaint

  Date:11/01/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Level Up remodeling March 2022 and we agreed to a Bid of 15,000.00 for remodeling. From the beginning of the project we had nothing but issues. He was late every day and not just 15-20 minutes, it was usually an hour after the agreed upon start time. We made a down payment of $5000 and the demo of the project was started. Part of the project was to raise the dinning room floor to make it level with the rest of the house which he had to redo a couple of time because he could not get it level. He was a no call no show on 5 different occasions and his reason was that he was having personal problems and could not get any one to work. He ordered some materials to do the kitchen wall and backsplash so we gave him another $5000. He had to stop coming to work because his truck stop working. By this time he is only about 30% done with the project and still had to redo the floor. At this time he was working alone and not getting much done because he had to leave early due to his personal issue with is wife. We finally had to ask him not to come back. He is unprofessional, his work is not what you would expect of someone who has a business and represents hisself at local home improvement shows.

• Initial Complaint

  Date:05/15/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A year and a half ago, we contracted with Mr. ****** ******** to get started on a room addition and remodeling the rest of our home for $50,000. Little did we know this would turn into a big headache for us. First of all, he started to build the addition room without actually getting a permit. He repeatedly told us he had everything under control and that he had the permit, but he did not follow through. We did not know he lied to us until it was too late, when we started to do research on him after he left our job. In the first couple of days, everything seemed to be good and he was very responsive. However, after a month he was doing very fast work and his crew kept leaving or did not do much on the job. This is when the problems began. Now, the addition room has developed cracks in the drywall and doors do not shut, as well the outside is unfinished. He told us he would come back to fix these mistakes but now he is not showing up. In fact, he did not finish most of the work on the contract, which he promised and wrote down to do. In the kitchen, he installed a broken countertop, coming back several times to replace it but still could not fix it. Instead he installed another broken countertop. The kitchen is still unfinished. Because of this, it has been a struggle to use our kitchen, The broken countertop leads to mold in the cabinets. I just want him to come back and fix everything properly. The windows have been broken for more than a year. He has come back to take extra money to install three beams in the house but no beams have been installed. They still haven't touched the living room, where there is lots of work to still do. I hope that he will come back and finish the work. If he does not want to do that, please just return the money for the unfinished portions. He must get a permit most importantly. It has almost been two years now that we are dealing with this. We have been very patient in dealing with his promises but now we can't wait anymore for him.