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Business Profile

Used Car Dealers

US Motors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 2024 spent 6800 dollars in and cash they told me I had a 9 month warranty on transmission. It's leaking so I went to bring it to their attention and they pretend they never said that ....

  • Initial Complaint

    Date:06/06/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was sold a car and within 20 hours the car had street and wheel problems brought the car back for refund or repair and was refused.

  • Initial Complaint

    Date:03/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11-15-23 i purchased a 2015 Chevy Cruze vin * ***************** from us motors. The vehicle came with a 30 implied warranty 5% parts 5% labor . I started having problems with the vehicle immedially after taking delivery so i took the vehicle to ******* ********t to have the issues diagnosed and fixed. ON 1-13-24 i returned to the dealership to pick up the title to said vehicle and spoke the the owner ******** ****** about the issues i had with the vehicle and presented the reciept from ******* ********* showing what the isssues were and that it had been fixed at there facility and would like to be reimbersed my 5% of parts and labor that was the warranty that came with the car. The repairs were done within the 30 day warranty period. after about a 30 minute discussion with the owner ******** he agreed to reimburse me the 5% parts and labor shook my hand and told me he would get a check out to me in the mail. I have called and left messages several times times and got no response back. It has been over 60 days since our discussion and he wont return my calls. All i want is my 5% of the bill reimbursed to me me. Please find attached a copy of the Bill of Sale, copy of Buyers Guide showing warranty and a copy of the Bill from ******* ********* showing the repairs that were performed

  • Initial Complaint

    Date:02/27/2024

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Within 24 hours of purchasing a car from this business. There were multiple problems with the car. The engine was overheating, car was buffering and barely running. I reached out for some support from the car lot. The guy that sold the car was very rude about the situation. He said he was gonna put the owner on the phone and the owner got on the phone cursing and treatening me. He said that he would come take the car, as well as he would shoot me

US Motors is NOT a BBB Accredited Business.

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