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Business Profile

Uniforms

Marlow White Uniforms, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/20/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 15th I placed an order for a silver dollar to be used at my commissioning ceremony. May 6th I contacted the company because no sign of the package or email information to track the package. I explained the urgency to deliver and they apologized and said that they would put the order on expedited shipping for free. May 10th was the promised date that it would arrive. May 12th (day it was needed) still no package and they did not answer my call. May 20th I called and no representatives would take my call. Throughout the whole process only one email (order confirmation) was given. No assistance or concern of my package. All representatives take forever on answering a call. I feel as if customer service is their last priority.

    Business Response

    Date: 05/20/2022

    I am very sorry that we did not fulfill your order on time. While we do not have this occur often, mistakes happen and I am truly sorry that it happened on your order. I did personally reach out to you by phone and email today to apologize and attempt to rectify the situation with you immediately. All I can offer at this point is we can immediately ship the order out and ensure that you have expedited shipping at no cost to you or we can cancel the order and ensure a full refund. Like many companies in the US right now, we are facing a staffing shortage and increased call times in our call center. We do also have a customer service email and support ticket system on our website that can be utilized if you are having difficulty getting through by phone. Customer service is our top priority which is why I reached out to you immediately after this situation was brought to my attention. Please feel free to reach back out to me via email or the phone number I left on your voice mail so that we can resolve this situation right away.

Marlow White Uniforms, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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