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ComplaintsforAMC Entertainment
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Complaint Details
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Initial Complaint
08/24/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
My membership with AMC Theaters ended long ago. However, they continue to send me marketing email. I have "unsubscribed" to every email. I have sent multiple emails to their Privacy Officer. Nothing has changed. This is a violation of the CAN-SPAM Act, and just bad business practice.Business response
08/25/2021
Guest has an active AMC Stubs Insider account with notification options still turned on. To meet the guest's request of no further contact, the account has been cancelled and notifications disabled.Customer response
08/25/2021
** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** ********* ** *** ***** *** *** ****** ** ****** ******* **** ****** ******** *******
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Regards,
***** *******Initial Complaint
08/17/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Visited location at **** ***** **. Amherst my on 8/14/21, location bathrooms and facility was unclean, they are not following the cdc guidelinesBusiness response
08/25/2021
AMC remains committed to the health and safety of our guests and crew and meets or exceed CDC guidelines. We continue to listen, learn and evolve to keep our theatres safer and cleaner than ever.Customer response
08/26/2021
I am rejecting the response because the movie theater bathrooms was horrible and not clean and inside the theater it was garbage on the floorsInitial Complaint
08/11/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
On August 2, 2021 I was charged $25.75 by AMC for no reason. After looking at my AMC Account on why I found out it was because of AMC Stubbs which I had cancelled months ago. Months had gone by without my card being charged when suddenly on August 02, I was charged by AMC even though I had cancelled months prior. I believe this is shady business practices by charging my card without my authorization.Business response
08/16/2021
We have reached out to the guest regarding their concern and have refunded their most recent billing cycle.
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Customer Complaints Summary
304 total complaints in the last 3 years.
100 complaints closed in the last 12 months.