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Business Profile

Dental Supplies

Dental Health Essentials, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dental Supplies.

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 15 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've written and called numerous times. This business used to be quality and responsive. Must be a change in ownership or management. 2/19/2025 I just called and left voicemail. I've written a few times. You sent a 10% solution and not a 20% solution. Please send a replacement to: Lisa Anderson 28483 Shorebrook Dr. NW Poulsbo, WA 98370 *** *** **** From: DentalHealth.com Sent: Saturday, June 22, 2024 3:28 PM To: *********************.com Subject: Order #****** confirmed ? ****************  Order #****** Thank you for your purchase! We're getting your order ready to be shipped. We will notify you when it has been sent. View your order or Visit our store Order summary Opalescence 20% PF × 1 Regular $25.00 Opalescence 35% PF × 1 Regular $25.00 Subtotal $50.00 Shipping $0.00 Taxes $0.00 Total $50.00 USD Customer information Shipping address **** ******** **** **** *** ** SEATTLE WA 98117 United States Billing address **** ******** **** **** *** ** SEATTLE WA 98117 United States Payment Visa ending with **** Shipping method Standard

  • Initial Complaint

    Date:04/08/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 13, I ordered a paste for my teeth.. My MasterCard was charged immediately but I have not received the product. I have reached out numerous times by phone, email, and through the customer service chat on their website, and have yet to receive a response or the product. I didn’t receive a confirmation email or anything.

  • Initial Complaint

    Date:03/20/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered teeth whitening gel in the middle of February. My card was charged and I still have not received the order. I cannot get in touch with anybody at the business. I’ve read a couple other complaints about not receiving orders that have been paid for.

  • Initial Complaint

    Date:01/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 10, I ordered teeth whitener products from Dental Health Essentials. My MasterCard was charged immediately but I have not received the product. I have reached out numerous times by phone, email, and through the customer service chat on their website, and have yet to receive a response or the product.

  • Initial Complaint

    Date:01/02/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Two weeks ago I ordered some teeth whitener through this company. My visa gift card was charged but I never received the product. Contacted them multiple times via phone and chat but received no response. To add insult to injury, shortly thereafter my purchase, my visa gift card information was stolen and used for the remaining amount on my card. This company is a SCAM and needs to be shut down immediately.

    Business Response

    Date: 01/03/2025

    Hello, Please accept our apologies for the delayed response. I see that your order was shipped and delivered on Monday December 30. We would like to send you a replacement however if you would prefer, we can issue a full refund to your original payment method. Please let us know how you would like to proceed.

  • Initial Complaint

    Date:12/23/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I place an order with Dental Health Essentials on December 7th and have received no correspondence since, even after several emails and phone calls. The total charge was $99.98 for order *******. At this point, I want a refund because I had to purchase the product elsewhere. Apparently, several other customers have the same issue with this company.

  • Initial Complaint

    Date:12/20/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered online 4 tubes of Opalescence 15% Mint whitening toothpaste on 12/15/2024. Total charge of $100.00 on my Visa ending in **** which shows on my bank account that it was processed. Shipping address: ***** *********** *** ***** ** ***** Cotuit, MA 02635 I have not received a confirmation email once order was placed. I have been trying to reach the company several times via their contact email shown on their company website as ******************* which bounced back, also through their “send us a message” section which I never received a response, as well as calling two phone numbers ************ *** ************ which only has a recording 24/7, without any response. I am looking to resolve this issue with this company by crediting my Visa ending in **** for the total charge of $100.00 which they did receive without receiving my order I placed. Thank you, ***** ***********

    Customer Answer

    Date: 12/26/2024

    Hello again, I never received a confirmation email from this company, yet my first email showed up from them as attached in three segments showing a shipping status.  Since I purchased the items from this company as gifts for Christmas and I did not receive any order confirmation or any responses to my calls and emails prior to a delivery status on my email on 12/22, I ended up purchasing gifts from another company to be sure I had gifts ready during my holiday visit.  I picked up the delivery on 12/23/24 at the PO and will contact Dental Health Essentials directly for a return request for complete refund to my Visa ending in ****.  If I run into any further issues, I will reach out to you again for help.  Thank you so much for your quick response in this matter!  ***** *********** 

  • Initial Complaint

    Date:12/11/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered Pro-den rx on December 1 2024 and have not received it. My credit card was charged $59.97. I have called Dental Health numerous times and get their answering service saying no one is available to answer my call and I should leave a message. I have left messages with no results. I left a message on their website and have heard nothing. Please help me resolve the matter.

    Business Response

    Date: 01/13/2025

    Hello,

    We see that the package had been delivered late on December 12th. Please let us know if any further assistance is needed. Thank you.

  • Initial Complaint

    Date:10/31/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Place this order on Oct 17, 2024 (details below). Order has not been received. No shipping info was sent to me and after numerous attempts to call and email the company, I received no response. I want my order status and tracking information. Card was charged and no product sent. ORDER #****** Thank you for your purchase! We're getting your order ready to be shipped. We will notify you when it has been sent. View your order or Visit our store Order summary Opalescence 35% PF × 1 Mint $25.00 Subtotal $25.00 Shipping $0.00 Taxes $0.00 Total $25.00 USD

    Business Response

    Date: 11/18/2024

    Hello,

    Please accept our apologies for the delay. Unfortunately we had run out of stock and received the new shipment on November 5th which we then processed your order and it was delivered on November 9th. Please let us know if you wish to return for a full refund or if you would prefer to keep the item. We apologize for any inconvenience.

  • Initial Complaint

    Date:09/26/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from **************** (Dental Health Essentals) 9/8/24. I placed 2 orders, one for $57.98 and one for $49.98. I received email confirmation if my order. My credit card was charged. I never heard anything else from this company, nor have I received my order. I’ve called and left multiple messages over the last week and emailed multiple times without response. I believe this company is a scam. My order numbers were ******* and *******. Can you help? I am beyond frustrated. Thank you!

Dental Health Essentials, LLC is NOT a BBB Accredited Business.

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