Business ProfileforPower Dry, Inc.

I want to begin by saying, I attempted to work this out with the company. The company refused to uphold their part of the deal showing no remorse, so I am here. On March 9th, 2024, a plumber contacted Power Dry on our behalf because a leak was found and there was water all over our basement floor, ceiling and wall. We entrusted Power Dry to come out and assist our family during this hard time. They had us sign a bid for $4695 and proceeded to pull up our flooring and and baseboards and more within the basement. They also left machines and things to dry the areas. Later, they billed us $6995 and tried to tell us we never signed a Bid. Which made no sense because, who would ever allow work to be done on there home without knowing the price? This was just one of the issues we faced with this company. We had moved multiple items out of their way to ensure they had access where needed. Power Dry employees entered a room of our basement that was not affected and took inappropriate pictures of personal items that had no relation to the water damage. These were close up, inappropriate photos that made no sense. We felt so violated and angered that someone would enter our home and do this to us in a time of need. They also "accidentally" sent these picture to our insurance company which was violating and embarrassing. Upon alerting them, they initially offered us a gift card which I turned down at first. After speaking with the General Manger Daniel, he agreed to have an estimate done for us to speed up the restoration of our basement in addition to sending the gift card. The guy that was supposed to do the estimate was rude and never completed the estimate for us. When inquiring, my husband and I were met with rudeness which just made us even angrier because we were back at square one. We are so very hurt and appalled that a company can violate someone this way and get away with it. They are now lying to us about these happenings and I will not have it.