Business Profile

New Auto Parts

Long Motor Corporation

Complaints

This profile includes complaints for Long Motor Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

13 total complaints in the last 3 years.
7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/07/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The website listing says the part will fit 1960 thru 1966 trucks as shown in attachments but when I received it, it wouldn't fit and they told me it was only for 60 to 62. Then refused to pay for return shipping even though I provided proof of the mistake on their part.
Business Response
Date: 05/07/2025
Thank you for taking time to provide us with your feedback. The part that was ordered directly through our website, and as shown in the attached screenshot, is listed for 1960–1962 models. We fulfilled the order exactly as submitted online.

That said, we understand that mistakes can happen during the ordering process. As a goodwill gesture, we are issuing a prepaid return shipping label at no cost. Once the returned part is received and processed by our returns department, we will issue a full refund for the item.

We appreciate the opportunity to resolve this matter.

Thanks, Tyler
Customer Answer
Date: 05/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******
Initial Complaint
Date:04/18/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The last couple of times I've ordered from LMC, they have put a packing slip in the box showing that what should be in the box. Both times items were missing.Contact customer service and they tell me, it shipped separately with a separate tracking number. However LMC fails to mention that until I contact them about missing items. The tracking number they provided me shows that the package label has been created but not shipped. 11 days later I still don't have my seal plates. I've contacted customer service multiple types only to receive a run around.
Business Response
Date: 04/21/2025
We sincerely apologize for the frustration and inconvenience you’ve experienced.
At LMC, it is standard practice for us to split shipments when necessary to prevent product damage during transit. We understand this can cause confusion, especially when the packing slip does not indicate which items are shipping separately. We are actively reviewing our packaging and communication procedures to improve clarity moving forward.

Regarding your specific order, we have confirmed that the missing item—your seal plates—was processed and is still showing as in transit. While this delay is regrettable, we want to assure you that we are closely monitoring the shipment and will continue to do so until it arrives.
We are issuing a full refund of your shipping charges.
We appreciate your patience and understanding, and we’re committed to resolving this to your satisfaction. Please don’t hesitate to reach out if you need any further assistance.
Customer Answer
Date: 04/21/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
Date:12/06/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered parts for a classic truck that is being restored for a shop i work at and i ordered these items on November 16, 2024 From LMC Truck Parts and Accessories. The package was delivered on November 25, 2024 i work early and late days im very busy in the automotive industry so when i received the packages that day they weren’t opened right away because the truck had to wait for parts when i opened the packages a few days later i noticed a particular part i ordered was damaged completely when i ordered the parts i was expecting it to be new … it was not it was scratched, dented , bent its was terrible i cannot believe they packaged it up for a customer i then called LMC Truck customer support and spoke with **** *. Who insisted she would get it taken care of right away and make it right she then said she would contact me the same day if not in a few days i said ok she told me to email them pictures of the item which i did i actually sent between 5 and 8 photos via email and you can clearly see in the photos the damage to the product i waited for a response it has been over a week im extremely frustrated upset and disappointed with this process the company itself and the customer support i simply just wanted a replacement part but i would not only like that but i want a full refund do to all this hassle and having to get the BBB involved for something that should have been handled with there customer support team. The particular part was: Filler Panel Part #: *******
Business Response
Date: 12/09/2024
Thank you for your feedback, and we sincerely apologize for your recent experience. At LMC Truck, we are committed to providing high-quality products and excellent customer service, and we regret that we fell short of your expectations.
To address your concern, we have issued a refund for the damaged filler panel (Part #*******).
If you would like to return the remaining items from your order, we are happy to provide you with a return label so those items can be refunded as well. Please let us know how you would like to proceed.
We value your feedback as an opportunity to improve, and we appreciate your understanding as we work to resolve this matter.
Initial Complaint
Date:09/04/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed Order ********* with LMC Truck on 8/25/2024. They took my money via transaction ID 240456001625750 on 8/26/2024. They marked the order status as "complete," but did not provide any tracking info. My other orders from them have tracking info, and orders placed after ********* arrived. I have no way of obtaining additional information about *********. It's stuck in limbo. When I emailed LMC customer service to tell me when the order what shipped, which carrier, tracking number, and proof of delivery, they completely ignored me as though I did not exist. I have not gotten a single response from the "customer care" email address they provide, and this is my second complaint. My most recent message to them: "This order is marked as 'complete' but there is no shipping/tracking info. I thought maybe the items were included in a different order, and I just scrounged through the boxes. Everything I received was on the invoices in those boxes. Then I scrounged through all the other boxes, including the ones in the recycling can, and I even poked through the trash. No unopened LMC boxes got tossed by mistake. Stuff I ordered after this has already come, and this shipment has had plenty of time to get here. Since there is no tracking info on the order details page, did it actually ship? When, and with which carrier? Tracking number? Proof of delivery?" LMC response? No response. Nothing in my inbox. Nothing in my spam filter. The same is true for my other email address. They clearly do not care the slightest bit whether I get my stuff or give them money for nothing. I can't recommend this company to anyone. If you spend money with them, you are taking your chances. They are either dishonest or disorganized. These people took my money, and I don't even have a tracking number to show for it. They also ignored a previous complaint as though I did not exist. I want my money refunded, and this will conclude any future dealing I ever have with these criminals.
Business Response
Date: 09/04/2024
Hello ******** thanks for sharing your thoughts. We do show that you did in fact email in yesterday, September 3rd at 12:06 pm CST; we have yet to reply to emails from that date yet. Yes, your order was shipped and is scheduled for delivery today, September 4th. The tracking number is ******************** and can be tracked at www.fedex.com. We've looked through your account and see no previous issues and are sorry to hear that you'll be moving on. We wish you the best on your future restoration needs.
Customer Answer
Date: 09/04/2024

Better Business Bureau:

I went on the warpath a day too early. The disputed shipment arrived. It's strange that there was no tracking info, and that their response to my inquiry was slow, but this is not "complain to BBB" levels of strange. This company is probably smaller than I think, and we had a major holiday this week, which impacted shipping. I wish I had been just a little more patient, but what's done is done.

Sincerely,

******* ********
Initial Complaint
Date:08/30/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Due to an issue with their website, this company sent me the wrong item. When attempting to correct the issue, it took over a week. Almost two. And they refused to send me a shipping label to return the incorrect part for a refund. They said it would be at my cost. My cost? They sent me the wrong part!!!!! I thought this would be simple but they made this difficult and frustrating. This is not how a company should do business.
Business Response
Date: 09/03/2024
****,

Thank you for taking the time to provide us with your feedback. We reached out earlier this morning by way of any email letting you know that you can expect for a refund for the part and shipping. The part in question is the threshold plate set, based on the photos you provided us, you were actually needing to order the door sill plate set. We did not offer to pick the part up as the cost of shipping far exceeds the cost of the $17.95 part.

Please allow 2-4 business days for the refund to process back to your **** card.
Customer Answer
Date: 09/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *****
Initial Complaint
Date:06/11/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a radiator for a 1949 **** ** ** *****), cost with shipping $434.28. Received a radiator for a flathead engine, called the following morning about sending it back, the person said that if sent back within 48 hours I would get the shipping cost refundable. Received a refund of $371.23 after 21 days, I'm out $207.98 total in shipping cost. The only thing they offered was a gift card for $20 for oversized package. Have spoken to 5 different people in customer service at LMC, I have before this spent around $2000 ordering from them, and never any problems. This was the last time I will ever order anything from them
Business Response
Date: 06/12/2024
We have initiated a request to get you refunded for the additional amount as requested. Please allow 2-4 business days for the refund to process back to the original form of payment.
Customer Answer
Date: 06/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

********* ****
Initial Complaint
Date:07/13/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6-29-23, I ordered a RH vent window assembly. Item arrived and does not have the proper holes drilled in the angled side required for installation. I previously purchased the LH assembly which had the required holes. The company sells separately the three screws, however there are no holes to screw them into. The company states that this item is correct. Item has been returned, awaiting refund. This is not the first Item falsely advertised. I have multiple items that do not fit the application that LMC states, as well as items that have arrived damaged. When contacting the company there is no knowledge of the parts they sell, and are argumentative and rude to customers. I am a certified automotive technician and automotive restorer. This company makes false advertisements and false claims which is fraudulent and unethical.
Business Response
Date: 07/13/2023
***** thank you for taking the time to provide us with feedback on your most recent order. You are correct that the vent window you purchased 2+ years ago did have the holes drilled, however that is a supplier we no longer use for these two parts. The vent window you received is correct as it should be; our take away is to get something added to the catalog stating that the holes are not pre-drilled. We have attached a catalog page showing the part as advertised and it does not show any pre-drilled holes.
We do show the part will be returned to us on Monday, July 17th, so we have entered a requset to go ahead and get you a complete refund for the part as you paid; $459.25. The refund will go back to the original card used and will take approximatley 2-5 business days to full process back.
If there are other orders that have no previously been addressed, please contact ***** ***** the Customer Care Manager at *********************
Again, we thank you for taking the time to provide us with your feedback.
Customer Answer
Date: 07/14/2023
*** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** ** ******* ********** ********** ********
I am rejecting this response because: Therein lies the problem. I spoke with three customer service representatives that would not acknowledge the fact that this item requires holes to be installed. What size hole would have to be drilled? If the customer drills an improper hole or damages the product trying to modify it, is it returnable? All of that information should be disclosed to the customer prior to purchase. I was not going to attempt any of this, thus the item is being returned. As stated in my previous correspondence and in my account records, this has happened numerous times, many items have been returned due to arriving damaged, does not fit, or missing hardware. Every occurrence, customer service has had no comprehension of the part or product they are selling and unprofessional. I have a large plastic bin that is full of parts that I have yet to return.

******** **** *******
Business Response
Date: 07/18/2023
Thank you for taking the time to provide additional feedback. We certainly apologize for any issues you’ve had previously with any of the customer service agents.

As advised in the previous reply, if there are any open issues or concerns on previous orders, please reach out directly to ***** ***** ** *********************

Again, we thank you for your time.
Customer Answer
Date: 07/18/2023
** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** ********* ** *** ***** *** *** ****** ** ****** ******* **** ****** ******** *******
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The company has obvious systemic quality control and product/customer support problems. Thank you for your time.

Regards,

**** *******
Initial Complaint
Date:04/11/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
see Attached document for additional information;
I called to order parts and when I asked who manufactured the parts, the person on the phone refused to tell me. I am not ordering parts if I don’t know who made them and I asked again and they said it was the manufacturers that asked them not to tell anyone who makes the parts. Why would the manufacturer care? They sell the parts to the parts retailer and they get their money from the retailer. The retailer will get their money from the consumer, so why not tell me who made them? It doesn’t make good sense. I just want to be able to order parts and know who made them. They used to tell me without any problem so why can’t they tell me now?
Business Response
Date: 04/11/2023
Thank you for taking the time to share your experience. By default, the telephone representatives do not share vendor information; most ask that we don't. We'd be happy to look at the parts your inquiring about if you provide a list of part numbers.
Customer Answer
Date: 04/25/2023
*** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** ** ******* ********** ********** ********
I am rejecting this response because: We have a legal right to know who is manufacturing the parts. That is my legal right. This is new, and wasn't done before. I think this is because they are trying to pass off shoddy parts. You cannot tell me that "you wont tell us who manufactures these parts". This is illegal. I asked to speak to a manager and was told I was talking to one. This is not resolved, this is far from over. You HAVE to tell me who manufactured the parts I am asking about.

******** *** *********
Business Response
Date: 04/27/2023
As requested in our initial response, please provide us with a list of part numbers you're inquiring about.
Initial Complaint
Date:03/03/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transaction date: 1/31/2023 Amount: $279.76 Product: Seat Belts Nature of dispute: Ordered metal push button (retro style seatbelts), as shown on their website, for a 1990 Chevy K5 Blazer. The business (LMC) sent a newer generation plastic push button style. Spoke with customer service, explained/debated the issue, and finally received a pre-paid return shipping label. Upon returning the product, LMC provided a partial refund for $241.26, which was less $38.50 for the initial outbound shipping. Since I was expecting a full refund due to the product received was not as advertised and didn't match the images on their website, I called LMC customer service again. A level two customer service representative again informed me they sent exactly what was on their website. After going round and round, they said I'm responsible for the outbound shipping because the warehouse said the part was correct. Not once has someone said "let me look at the website image/description and visibly look at what we shipped to you to see if it matches". Ultimately I decided to dispute the charge via my CC company. LMC will not provide a full refund including shipping, nor has LMC committed to updating their website to state the product they're selling is a plastic push button style and not metal as represented graphically on their website. Whether or not business tried to resolve: No Order number: ********
Business Response
Date: 03/07/2023
******, thank you for taking the time to provide us with feedback on your most recent order. You are correct, that what you received did not match what we had shown on the website; we are actively looking into if this was a one off situation with supply or if we need to permanently change the website. We have also issued a refund for the original shipping and handling in the amount of $38.50. Again, we thank you for taking the time to provide us with feedback and allowing us to check out stock to make sure future customers do not have the same issue.
Customer Answer
Date: 03/09/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Regards,
****** ********
Initial Complaint
Date:10/13/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My first part was ordered 2-7-2022 which was ***** ****** *****--ss-2 piece, part number *******, $124.61 for a 1994 K-1500 truck. 1 cooler line for the top and one for the bottom. The top cooler line fit perfectly, the bottom cooler line would not seal. The Mechanic who has been in business for over 25 yrs and specializes in this type of business, spent hours trying to get the bottom line to seal onto the radiator fitting with no success. He ended up cutting off a piece of the original bottom trans cooler line and cutting a part of LMC's bottom cooler line and patched it so that I would be able to drive the vehicle. I then called LMC to let them know the problem, they were evasive and I ended up having to reorder the same parts again, although I only needed the bottom cooler line. They were ordered on 9-1-22, order number ******* at a cost of $106.95 minus shipping. I also provided a picture of the part at the point on the radiator where the line would not seal to the radiator fitting. LMC advertises that their parts are exact fit. THAT IS NOT TRUE. THEREFOR IT IS A LIE. Their website also advertises that their parts are exact fits and you are able to use them when coming from their company. I did speak with a representative who told me that she would have the research team to investigate, and she gave me the answer that "they had not had any problems within a year" you had to apply more pressure to tighten the stainless steel. So what does that mean? Their policies on returns is a joke and impossible. You must put the part on your vehicle to see if it fits. I want my $106.95 to be refunded because now I have two pieces that I cannot use. I will not be ordering products from them anymore and telling others about there handling of consumers.
Business Response
Date: 10/17/2022
Thank you for taking the time to provide us with your feedback. LMC does not advertise anywhere in a catalog or online that our parts are exact fits; we offer reproduction aftermarket parts; and some modification could be needed. We did have our Research team look into the fitment issue, and as advised, we sell many of this part and have had ZERO issues that match that of yours.
We would be happy to refund you for the additional part that you purchased in September; the part was $79.95, oversize shipping $20.00, IN state tax $7.00 for a total of $106.95.
Please allow 2-5 business days for the $106.95 to be processed back to your card.
Customer Answer
Date: 10/18/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ****

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