ComplaintsforJoshua's Pest Control

• Initial Complaint

  07/19/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We have had nothing but issues with Joshua’s pest control. We were charged 3 to 4 times for services that were never rendered we were told they would come back for the services at a later date and never did then when we called to cancel they are trying to charge us a cancellation fee, and we have called twice to talk to a manager no response back. All we get from the receptionist is the managers are busy.

  

  Business response

  07/29/2024

  This account has been closed and billing updated

• Initial Complaint

  07/19/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Hired ***** to dust and spray eves and foundation along with dropping granular pest control in yard around house. Caught person on cameras only dusting and dropping granular, not spraying. Contacted ***** to discontinue contact due to not providing the complete service. They wanted to send someone back out and finish performing service and I did not want that as the trust is gone. I just wanted contract terminated due to them not providing promised service as in the contract. My account was paid up to including this failed service call. They now claim I am in breech of contract not them and have a balance of $301 for breech of said contract. At this point I want the account zeroed out as I feel they were first in breech of contract. I also don't know how many previous service calls were not completed prior to this one.

  

  Business response

  07/29/2024

  The treatment plan is designed based on home.  We have been servicing the home per our contract guidelines.

  

  Business response

  08/12/2024

  Thank you for the feedback.  We are honoring the contract and treatments and continue to support our portion as written.

  Customer response

  08/13/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  They clearly are stating they can alter pick and choose what services they provide on each visit while charging the customer the full amount.  This is NOT part of the contract.  They are completely an irresponsible untrustworthy business and do not care anything about the customer.  I will be sharing the video footage and these responses on social media.
  
  Sincerely,
  
  **** ******

  

  Business response

  08/27/2024

  Thankyou for your feedback. . As stated in the agreement, the subscription come with unlimited re services with no additional costs. A warranty visit may be offered in instances like these to insure you were provided the full quarterly service.

  Customer response

  08/28/2024

  Please close this ticket as unresolved.  The business evidently can do no wrong.

• Initial Complaint

  06/27/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I contacted Joshua's Pest Control to end services. I was informed that I was under contract and had to pay a prorated termination fee. I never agreed to any contract of services. I was told that I signed a contract when I started services, but I was never provided a copy of this contract or allowed to read it, nor was I made aware at the time that I was signing a contract. I was deceived by the salesperson that I was signing for the upcoming charges for services and that payment information would be kept on file for future work performed. I never agreed to a contract and never would have signed if this was being disclosed up front. When cancelling services, I informed the account manager that I was not aware of signing any contract and that I refused to be charged any further amounts. I was told that I would be turned over to collections if I refused to pay. I told him to cancel services and not to charge me. On the same day following that call, I was charged $121.60 for early termination. I dispute this charge on the basis of not being made aware of the said contract at the time of signing. This is not only unethical, it is fraudulent.

  

  Business response

  07/03/2024

  Thank you for your sending this:  the charges incurred were part of the contractual agreement.  We will review further.

  

  Business response

  07/15/2024

  I will be reviewing this account and the billing to ensure that its cleared and closed.,

  Customer response

  07/15/2024

   
  Complaint: ********
  
  Please clear the billing and remove the contested charge.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  06/06/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The company had salespeople going door to door in the neighborhood. They were offering pest control to remove wasp nests and spray/treat for ants, spiders and mosquitoes, as well as set traps for voles. The sales person said the cost to treat our property was $139 and that included any follow up visits. Upon reviewing the written contract it was $139 per quarter. The technician came out the following morning and my wife also asked for clarification on pricing. She was told $99 for the first treatment, then an additional $139 in 30 days and $139 per quarter after that. This was not at all how the service was presented to us. He said we could call the office to cancel. We agree to the first treatment and paid $99 but he was unable to remove a couple of the hives and said a supervisor would come back to get them. My wife emailed a request to cancel service and did not get a reply. She also called twice and was called back by someone say that I had agreed to this on a video recording. I said we had not had a chance to review the contract and had not signed anything but they are not allowing us to cancel service.

  

  Business response

  06/14/2024

  Thank you for reachign out to us, we will submit a refund to your account for the service

• Initial Complaint

  05/13/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I was charged $200 on May 9, 2024 for services never received. We needed pest control in our home. I wanted 1 treatment, but was forced to accept a contract, and was assured that I could cancel after 4 treatments. I completed 4 treatments, and told them each time that I wanted to be done with them as soon as I finished the fourth. As so as I did, I was told I could cancel through a customer portal. I did and though everything was fine until they started calling and wanting to complete a fifth application. Their explanation was that the first two were 1 treatment, even though I was billed twice. I explained that we were in the middle of a move and had already sold our house to a company that pays cash for homes. So they decided I cancelled the contract early and charged me $200 which they excuse as a charge against supposed "discounts" despite the fact that their representative told me that I would be charged a specific amount for each treatment, with no mention that this was a "discounted price". Additionally, they did this with on offer or opportunity to move service to a new home or re-schedule this service (the service was cheaper than this charge). The whole affair was deceptive, manipulative and I would rather have the ants back than ever have had to deal with this company.

  

  Business response

  06/14/2024

  Thank you for your feedback, we will work on handling a refund to you

  Customer response

  06/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  05/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The company sent out someone to repair installation in my attic told me it would take 1 day turned into 4 days and still didn't finish destroyed my attic cut camera wires and left my attic a mess and replaced foam with lesser quality than what was originally there. Had an attic inspection and failed it due to the work they did. Company never reached out to me like they said they would and didn't respond to complaints I made.

  

  Business response

  06/14/2024

  We took over this business and need for you to reach out to us in order for us to review the previous claims and ensure we are handling your concerns.  

  

  Business response

  06/18/2024

  I have reviewed this case and will continue to stand by our decision.  The job was completed and an agreement/contract is held between customer and company.  Customer has advised that she will seek litigation and pursue this further.  We are awaiting movement and will continue to stand by our contract and our services rendered.,

  Customer response

  06/19/2024

   
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  04/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We needed follow-up service scheduled which was supposed to be included in our pest control plan. The time/date was set up & my husband took off work to be home for the appointment. The appointment was rescheduled within 24 hours of the planned date/time without discussing with my husband who took off work already. My husband requested to speak to a supervisor but there was not one available nor did they contact us back. When we called back to reschedule it for a different time, they did not have any availability that would work for our schedule. We requested to cancel the service as the rep told us it had been a year since we signed up but we had to speak to a supervisor. We requested a call back from one but once again a supervisor did not contact us back. We called again today, 4/24/24, to cancel the service & we were told now that we cannot cancel since it has not been a year. So the information was conflicting. We again asked to speak to a supervisor but did not get a call back from anyone. We would like to speak to a supervisor our our experience & to cancel our service.

  

  Business response

  06/14/2024

  Customer called in to cancel service.  There were issues with the service.  We would be more than happy to resolve this concern and ensure we take care of her.  Please reach out to the office

• Initial Complaint

  04/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We originally paid for quarterly pest control where a technician would come out and service the inside and out of our property. After discussing with the technician, we agreed to a date that he would treat the exterior of our property and then would come back at a later scheduled date to service the inside. The second service was scheduled but the technician never showed. We gave them a new date that would work and they showed up a day earlier when we were not home. After months of back and forth like this, dealing with customer service representatives and sales people, we cancelled our service. We were then charged a cancellation fee, for a service we never technically received. A representative finally came out to our property, but he represented termite control rather than normal indoor pest control. This representative found termites on our property. We were then sold a 2 year contract for termite service. The technician told me that they would set bait traps around my property and it would eradicate termites. I have paid almost $1000 in the last year to treat termites. I have the same amount of termites on a stump 40ft from my house as I did a year ago. I scheduled service to get this looked at. Customer service told me that someone would be out during the day on 4/15. The technician showed up at 7:30pm, while I was putting my children to sleep and was not able to provide feedback to me in person.

  

  Business response

  06/14/2024

  Thank you for reachign out to our office. Please call us and we will work something on your behalf

• Initial Complaint

  04/15/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This service could also be listed under Tyjuana Goins as well. We have been a customer of Joshua's for a while now. Previously to them we had Greenix. We were due for service but due to income, then an unexpected surgery. And then a basement flooding we deferred. However, in March we were approached to have payment deferred until a month after the service so it was scheduled for 4/9 and payment would be taken in May. At the time we were going for outside service only but the night before we decided to do indoor too so I texted asking if it was too late for both services. No answer. Called to ask the question and was that would have to be another date so we scheduled it for Thursday the same week. 430/5 rolled around and still no tech for outdoor service. I called and they said he was still coming. I told them that's kind of late at this point could we do both services on Thursday then. Both the rep and tech agreed. On Thursday, I got a text saying my service was rescheduled for Friday. However, Friday the next day rolled around and another text saying canceled and rescheduled now for 4/23. I responded to the text, sent an email, and texted another Joshua's phone number. Got a text Saturday saying someone would contact me very soon but never got an answer. Texted again on 4/15 and no answer. Still no answer to my email

  

  Business response

  06/12/2024

  This account was terminated and I will review billing and mke any necessary adjustments.

• Initial Complaint

  04/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We hired Joshua's to tackle our termite infestation. We had bait stations installed throughout the yard/garden on May10 '23. Fast forward to this month(April'24) and we have a swarm once again in our garage and a few in our basement storage room. I contacted Joshuas's and they sent someone out. How can we still have swarms of termites in the same locations after a year?! He stated that we should have 2 stations set up in our garage, located where the termites were seen(it stated in the history that they were installed back on May10'23). Well they were never installed. The technician that came out Apr8 '24 to follow up on my call, confirmed they were never installed &didn't understand why &that we did still have swarmer termites. After checking all of our bait stations, he stated that they showed no activity. Within not even 12hrs of him setting up the bait stations in the garage, they swarmed them and we had 1,000's of dead termites. So basically we paid $1000+ for termite bait stations(and $53 monthly) that did nothing and what would have taken care of them right away was not even installed! Who knows the damage they've done over the last year, very dis-heartening knowing that it could've &should've been taken care of a year ago had the technicians installed those stations in the garage instead of lying and putting in the report that they did. I asked the technician who came out Apr8'24 to please make note, that the bait stations were NOT installed May10'23. i contacted customer service today(Apr10'24) explained the situation and asked how they can make this right..offered nothing except an apology! The negligence of their technicians back in May of 2023, may end up costing us a lot when it comes to termite damage over the last year.

  

  Business response

  06/14/2024

  Thank you for reaching out, please allow mw time to review your account and make necessary changes.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩