Business ProfileforHeartland Pool & Spa Service, Inc.

Invoice Number: 7687 I mailed a Letter via Certified Mail on July 26, 2022 - Return Receipt Requested that was signed by **** ******** on July 29, 2022. I spoke with ***** on or about June 8, 2022, during the conversation she said that **** (her husband) would be out by the 14th at 9:30 to "get it all measured up". However, after June 14th had passed, I called to followup the next day. I was given another appointment time of June 20 at 9:30 but again **** did not show up. Another appointment of June 24 at 12:30ish was scheduled but again no one showed up. Again, I called and spoke with *****, who said they would "fit it back into schedule," and was given another date of June 27 and that **** and ******* would come out. They did come out and after measuring the pool, I spoke with ****, who said they would be able to start on June 29th, or 30th or beginning the week of July 3rd. **** told me emphatically that we would be able to swim in the pool by the end of July. When no one came back out, I placed another call to followup and left voicemail messages at ***** ******** and/or ***** ********* However, no response. Nonetheless, ******* showed up on July 12 for about 3 hours and again on July 13th for about 2 hours. They have done some work, but some work was not what they were paid to do. I have been given excuses, calls and messages going unanswered. As a result, I sent a letter for a refund of the $15,288.14 for breach of contract as they have failed to complete the work in which they were paid. Leaving the pool in the condition that they have left it only causes it to become damaged. The services to be rendered are: 1. Vinyl liner 2. Installation of Liner 3. Salt System 4. Labor-Concrete Coupling 5. Diving Board 6. Ladder 7. Handrail P.S. There is so much sadness in this World. You don't know what people are dealing with. We trusted this company who presented themselves falsely. $15,288.14 is a great deal of money for us.