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Business Profile

Solar Energy Contractors

Bliss Brothers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I agreed to purchase a 15kw solar system from this company on 8/18/22. Items were available for install on the 2nd week of Oct. we agreed to install the week of the 24th of Oct and was told by David that installation would take a week and inspection should be done within 21 days afterwards. They received the 2nd half of my payment on the Oct 28th after being assured they’d be done that day. Following receiving the payment they did not hook up any electrical components. After much work I got them back on Dec 12th. They did not install the meter box correctly and have had 2 site inspections failed because of incorrect installation. Also was unable to get a receipt of payment until my accountant had to have it for taxes here in February. Have asked numerous times for completion but have been unable to get there with just them and myself. Will seek other resolution if we reach March 1 with system still offline.

    Business Response

    Date: 02/24/2023

    Everything is fine now. He’s going to give them more time. This wasn’t a bliss Brothers Solar customer. There is a company in ******* ****** called Bliss Brothers ******* and the issue was with them, I did contact them and the recording that is attached to the email is from the homeowner.
    Let me know if there’s anything else you need for me to close out the ticket!
    Thanks, Kevin Bliss

    Customer Answer

    Date: 03/03/2023

    Found that though I was led to believe I purchased from bliss brothers Solar I actually purchased from bliss brothers *******. Though the logos and paperwork led me to believe otherwise. Did not feel David was upfront with me on this. Not a smooth transaction or installation but hopefully it will be resolved and more transparent to their future costumers. 

    Business Response

    Date: 03/03/2023

    Date Sent: 2/24/2023 4:36:06 PM
    Everything is fine now. He’s going to give them more time. This wasn’t a bliss Brothers Solar customer. There is a company in ******* ****** called Bliss Brothers ******* and the issue was with them, I did contact them and the recording that is attached to the email is from the homeowner.
    Let me know if there’s anything else you need for me to close out the ticket!
    Thanks, Kevin Bliss

Bliss Brothers is NOT a BBB Accredited Business.

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