Business ProfileforPolestar Plumbing, Heating & Air Conditioning

I received a phone call from Poestar after searching for an air conditioning company to take a look at two vents in my basement. The following day comfort advisor **** ***** arrived. He was dressed like a sales person rather than a technician. He immediately asked to take a look at my furnace. After opening the front cover he claimed that my furnace was dangerous. Next he looked at my water heater and said it looked like it was ready to explode. He claimed that both the furnace and the water heater needed to be replaced immediately. Next he said that it would make sense to replace my air conditioner at the same time. He said my home was too humid and a larger capacity unit would make a huge difference (my current unit was a 3.5 ton). He gave me an estimate for $8,900 that included the water heater, the furnace and a Rheem 4 ton 13 SEER single stage AC. I told him that $8,900 was a lot of money and I would have to think about it. He explained that I could finance the equipment through their 3rd party finance company (Service Finance Center). I told him I would need to think about it. He left and then returned to my home about 15 minutes later stating that he had spoken to his manager and gotten permission to sell me the same equipment for $8,200 in order to 'help me out'. Once again he insisted that both the furnace and the hot water heater needed to be replaced immediately for my safety. I agreed to purchase the equipment and finance it through Service Finance Center. Later, after careful examination of the contract I noticed that the description of the AC on the contract was slightly different than the description on the estimate. The contract said 13 SEER Single Stage AC. He purposely left out the capacity in order to confuse me. Furthermore, **** did not examine my duct work during his inspection. Two days later Polestar's technicians installed the equipment including a 3 ton air conditioning unit and I haven't had any air conditioning on my bedroom level since.