ComplaintsforBaron BMW

• Initial Complaint

  07/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 06/08/2024, we arrived at Baron BMW to look at a 2014 BMW 528i. We liked the vehicle, but it had recently been traded in and had not been inspected yet. ****, our salesperson, advised the vehicle needed to go through service prior to it being ready to sell. The vehicle did not go through service until 06/17/2024, nine days after expressing interest in the car and being told it could not be sold until it went through service or purchased "as-is." The service department did the inspection and found a couple of things that needed repair. At that time **** called me and said there were a few small things they were going to fix but nothing major with the car. We then placed a $1000 non-refundable deposit on the car while we waited on the repairs. On 06/19/2024, the dealership replaced the oil filter housing gasket, put a new engine air filter, cabin air filter, performed a coolant flush as well as a oil change. We told **** we would like to pick up the vehicle on 06/19/24, but their software, CDK, had been hacked and we were then told they could not sell cars at that time. We patiently waited even though it was a cash sale. On 06/26/2024, **** had finally called to say they were going to do the sale since it was a cash sale after speaking with his leadership. We arrived, were reassured everything they agreed to fix on the car had been done. We signed a few papers were told there was no warranty that could be offered, paid with cash and left. We travelled home 120 miles. My daughter drove it around town for a couple of days. Less than 305 miles had been put on the car under our ownership. On 06/29/2024, my daughter said she started it, and the car gave a message about the drive train. The vehicle was scanned, and it had code P1290 - Turbocharger Wastegate Solenoid Not Learned and there is "wastegate chattering." Called salesperson, he said 10% off parts and labor. I am sure the code was cleared by the dealership and sold anyway without full disclosure.

  Business response

  07/29/2024

  This has been resolved

  Customer response

  07/29/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  07/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I recently purchased a 2021 BMW M50I from Baron BMW. They charged me $695.00 for a Caltex Resistall warranty which I did not ask for. The salesman claims my wife and I asked for this warranty. 100% of the sale dialog was through texting back and forth with the salesman. There is absolutely nothing in these texts that suggest we were informed of or asked for this warranty. The salesman placed this warranty into the sale completely unknowing to us. I am asking to be reimbursed the $695 I was defrauded out of.

  Business response

  08/06/2024

  On 5/20 Baron sent over 3 seperate buyers orders (last one is attached) to your email.  This one was accepted by ****** and sent back from the same email address we sent this document to.  Resistall was on every document we sent as you can see on the right hand side.   This was 3 days prior to the actual purchase of the vehicle and appears to be 8 days prior to ****** receiving the rest of the contracts..  When the purchase paperwork was completed, you signed a Resistall contract (attached), Retail Installment contract, Final acceptance (attached) for a total of 12 different signatures where the product was disclosed and accepted.   Since this is an applied product, the company doesn't offer any refunds once the product is applied.   Please let us know if you would like to have us send all the documents signed with Resistall disclosed to your email.  Please check the email address you used when purchasing the vehicle and you should find communication about the transaction between you and the sales associate.  100% of the transaction was not handled VIA text as I think you may have forgot important parts in this conversation.   Please let us know if you have any further questions.

   

  Thank you

• Initial Complaint

  03/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  February 29, 2024, purchased 2012 BMW 535xi from Baron BMW in the amount of $12,844.15. March 1, 2024, starting noticing vibrating from car when turning the wheel completely left. March 2, I attempted to inform Baron BMW. March 5, 2024, I had to schedule my own service appointment with them for March 9, 2024. March 9, 2024, I showed forthe service appointment but was rescheduled for March 10, 2024. March 12, 2024, I received a message from Baron BMWs service advisor stating both front axels had failed and two motor mounts showed signs of wear. I received an invoice for $5,829.85 in total repair costs. I asked if Baron BMW was going to cover any of the repair costs after selling me a vehicle with issues. Orginally, I was told by the service advisor, ******* ********* via text message that the Sales Department said there was nothing they could do since the vechile was under their "val-u-line" program. ******* then said he asked the Service Director if there was anything they could do. ******* stated the Service Director offered me three free years of oil changes. After I refused, ******* said the Service Director countered with $400 off the total cost for repairs. March 16, 2024, I received an email from Baron BMWs Sales Director, ******* *******, who made an attempt to resolve the issue and briefly explained that I wasn't properly informed about their val-u-line program. March 16, 2024, I informed ******* that if their val-u-line program was intended to be an as-is sale, then they were required to disclose the car's issues prior, in accordance with K.S.A 50-636(c). March 18, 2024, ******* offered me a $2,000 refunded. I declined and counter offered to be refunded $4,000. March 19, 2024, ******* stated, "Kansas Law states 10% is all the dealership is required to pay." I have text messages and emails with the Baron BMW for verification. Ultimately, Baron BMW sold me a vehicle advertised as in good condition, but required major repairs a few days after purchase.

  Business response

  04/22/2024

  Baron BMW has offered assistance to this client well beyond what is required or even expected by most reasonable consumers.  At no point did Baron BMW represent any 2012 vehicles with this many miles as perfect and that expectation is not realistic.  We do not sell vehicles "as-is" nor does Kansas law allow such.  Any reference to "as-is" is just a reference.  None of the components that the client is concerned with are covered under state law and some that the client chose to repair were not even recommended to do at this time.  They were only notated as needing to be done at some point due to being worn which is not odd on a 13 year old vehicle.  Kansas law is written to protect the consumer and considering none of these complaints fall into any of the consumer protection laws but we still offered thousands of dollars to assist, we believe we have more than fulfilled our obligation.  There was an extensive test drive given to the client prior to purchase, multiple offers of extended warranty purchases (some items wouldn't be covered since they weren't actually broken) and we allow consumers to get as many second mechanical opinions on vehicles they want prior to purchasing.  We do offer different levels of inspections on vehicles based off age and miles and offer those inspection results to our clients free of charge.  At no time do we ever state or imply we inspect all 15000+ parts on every vehicle.  That is an expectation majority of our clients do not hold.  Vehicles depreciate drastically over their lifetime due to the simple fact they develop more costs associated with repairs and maintenance as they age.  We try to offer vehicles for all budgets but cannot be held to a brand new car standard on a 13 year old car budget.  We wish this client the best of luck in the future.  From the numerous conversations and attempts at resolving this with direct communication, Baron believes this issue as resolved despite not being able to provide the client with an acceptable resolution.

  Customer response

  04/22/2024

   
  Complaint: ********
  
  I am rejecting this response because: Baron BMW falsely advertised the vehicle they sold me. I will be filing a complaint with the Johnson County Consumer Protection Division of Kansas. If I am unable to resolve the matter through the Kansas Consumer Protection Division, I will be filing a lawsuit against Baron BMW.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  11/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  11/23/2022 $1100.00 (plus) Baron BMW was supposed to service to my vehicle because I schedule an appointment. I needed an oil change. I also had a concern because my seatbelt light was on for no apparent reason. My dispute is that Baron kept my car for 2 days, did not provide a rental, and now my brake light is on. I was sent an inspection report about my car. I approved the concerns that were "needs immediate attention", which included the back brakes. After I approved the concerns, I was told I would be able to pick my car up in the morning. When I asked when I could pick my car up, the service advisor told me the brake light would not go off. He told me that the front brakes needed to be replaced too. I was confused because that were not listed as needing immediate attention. He stated the front would be about $800 more dollars. I would not approve the new request. He said I could come and get the vehicle but the brake light would be on. I stated that when I dropped off the vehicle the brake light was not on. Why is the brake light on now? He could not clearly explain why the light was now on or why I needed to pay an additional $800 to get the front. brakes fixed. Before paying I asked him did I receiving 10% off for bringing my car in the afternoon. He said he forgot to take it off. Next he told me he could not take the 10% off of everything because I had received a discount on my brakes. He did provide a partial discount. My final issue- I explained that I would be trading my car in in about a year, therefore I did not want to be in the oil change program. He said he had already enrolled me and that I would save money. It is not going to save me money if I am trading my car in.

  Business response

  12/28/2022

  I am sorry for any confusion between *** ******* and Baron.  Here is documentation to explain what transpired.

  Page 11 is the initial approval for items prior to the inspection.  *** ******* approved the 3-year maintenance plan, Engine oil service, Engine air filter, Micro filter and a vehicle check (for the lights).  The maintenance plan requires approval PRIOR to the oil change, or you cannot use the plan on that oil change.  This is why we request it up front otherwise you would lose a full oil change and have to pay for one.  You will see the date and time stamp of his e-signature at the bottom of the page.  This cannot be undone once it is placed in the BMW system.  This is the exact reason why we require written approval prior to enrolling the car.

  Page 13-15 is the key read data directly from BMW.  When the vehicle arrived, it had multiple malfunction/warning lights on.  Engine oil change, air filter, micro filter and vehicle check were 1305 miles past due (not a big deal at all), Front brakes were currently due, spark plugs were currently due, and the rear brakes did not get a read on the life. This usually happens when the sensor is going bad.  Front brakes had approx 37 miles until the sensor came on and the rear brakes were at 3mm which is why we recommended replacement.

  Page 1 is the signed copy of the RO provided to *** *******.  As we advised *** ******* and notated on page 2 the rear brakes measured at 3mm which we replaced but the front brakes also need replaced in 37 miles. *** ******* opted to replace the rear brakes.  During the standard test drive for the new brake pads the second sensor for the front registered the front brakes need replaced.  *** ******* did not opt to replace them this is why the brake light is on.  I am not sure why it would be stated that Baron doesn't know why the brake light is on when *** ******* signed a document that specifically states why the brake light is on.  

  Our online and phone schedulers specifically state discounts cannot be used together.  This is common practice with ALL businesses.  You haven't been able to stack coupons since before you could clip them out of the yellow pages.  The services that would have qualified for the 10% discount would have been a larger discount at a much larger price. Full retail pricing on the brake job alone is $780 for the rear axle.  Due to BMWs value service this service is discounted to $473.59.  With the services at full retail *** *******'s ticket with the 10% discount would have been well over $1500 after the 10% was applied.  We offered *** ******* the lowest possible cost for the jobs requested. Businesses do not stack discounts as there are limits to margins.  The expectation should never be, in my opinion, for any business to stack discounts.

  We do not offer rental cars at Baron.  In some situations, we do offer loaner cars free of charge.  This is completely dependent on availability.  There is zero promise inferred, implied or spoken that any client of Baron's is guaranteed a loaner vehicle.  Majority of our loaner vehicles are on loan to clients who have waited for months on parts for their car they can't drive.  The automotive industry is not immune to the problems every other manufacturing business has been having the past 18 months plus. 

  From my perspective, based on the signed and time stamped documentation, ** ******* agreed to the services he received, declined additional services he needed and received a much larger cheaper ticket than the 10% would have given.  I am very sorry *** ******* is not happy with the services provided but I see nothing indicating Baron is responsible.  *** *******'s vehicle just needs more work to achieve what he is looking for.  If *** ******* wants to reach out to his service advisor, I will gladly get involved to discount what I can to help.  *** ******* would not then be allowed to stack additional discounts onto this service if he opts to have the front brakes replaced.

  Customer response

  01/02/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  Complaint: ********
  I am rejecting this response because: it is not true and accurate. The only warning light that was on, was the seatbelt light. There was not multiple lights on as the company is stating. I was with out my car for several days because the company stated, verbally, that they were not sure why the brake light was on. I have no reason to lie. This business' is unprofessional and takes advantage of women. I AM A WOMAN... Just because my name is ****** does not make me a MR.. I purchased a car from your company but will never do business' with Baron again!!! I do not do business' with companies that take advantage of woman. But you have taught me not to sign anything if you do not fully understand what you are signing, I was tricked into getting a Oil program even after I explained I would be trading the car in next year.  My car was not fixed properly or lights would not still be on. It is my fault for believing your sales rep was an honest person.  It was my fault for trusting Baron BMW.
  Regards,
  *** ****** *******

• Initial Complaint

  11/15/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a vehicle from Baron BMW on 8/13/22. The salesman nor any other person in the dealership tell me that the vehicle I purchased was part of a class Action Settlement with BMW (*****).And that the car had been in an accident 12/17/17 was totaled by ***** **** ********* **, then bought back repaired then resold without disclosing anything to perspective buyers.This was not a mistake and I've been asking for all of the title information on the car so I can know what happened to the car and all pertinent details. I've tried countless times to get the information from them but I just get the run around. I'm sure they know that there are laws against such practices. I'm filling this complaint as a record of attempts made to resolve this issue. Selling vehicles that aren't mechanically and structurally sound is against the law.I look forward to hearing from the General Manager or someone who can take care of this situation.

  Business response

  11/16/2022

  We apologize for any confusion but see these issues in a completely different perspective.

  1) Mr. ****** signed a ****** that clearly has an accident reported on 12/24/2017.  This accident shows "moderate damage" with an airbag deployment.  

  2) ****** states there is a clean title on this vehicle.  When vehicles are deemed a total loss and repurchased ****** gets the information from insurance companies and body shops and reports.  It is part of the ****** "buyback guarantee".  Neither ***** **** or ****** indicates this vehicle was deemed a total loss.

  3) States are required to brand titles when a vehicle is declared a total loss.  They are also required to brand a title for frame damage.  This is a clear Missouri title that has not been branded.  We have seen zero data that supports Mr. ******** claim this was a branded title vehicle.  Out of the collision center, the insurance company and the State of Missouri nobody branded the title or reported a total loss?

  4) This vehicle appears to potentially involved in a class action lawsuit.  Mr. ****** simply has to take the car to a BMW dealership for an oil consumption test.  If the car passes it is not eligible for any settlement.  If the car fails the oil test BMW will replace the components covered in the class action.  

  Being that Mr. ****** is in the car business he should understand these claims are baseless.  While we appreciate Mr. ******** business we do not agree with his statements involving this transaction on a 2013 650XI.  If he believes this car should be part of the class action lawsuit he needs to discuss with BMW directly.  As Mr. ****** is aware we are a franchise dealership not BMW.  That customer service number is ************

  Customer response

  11/17/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because:
  Because I never signed a  ****** agreement and  have the vehicles buyers guide and window sticker. I spoke to a person who identified himself as the New /Used car director and he told that the car had 30k worth of damage done to it and their collision center performed the work. I  have these  statements adequate on tape too.I  spoke with **** as well on that particular day too and it's on tape as well. ******* promised to send me the title information that I requested but never has. *** *** reports are only as reliable as the information that is reported. And if we're relying on ****** as the law they're suggesting a frame check before purchasing that car.If you've  performed one I'd  love to have it and the title information I've  requested over and over

   

  Regards,
  
  ******* ******

  Business response

  11/18/2022

  Here is a copy of the first page of the ******.  You can see at the bottom Mr. ****** clearly signed this document.  Directly above his signature you will see ****** reports there was not a total loss.  I have also included a copy of the title Mr. ****** states he didn't get.  This title was sent to Mr. ****** on 9/9/22.  On 9/14/22 Mr. ****** registered the car and received a California title.  Mr. ****** could not do this without the title.  As you will see there is clearly no branding on the Missouri title about being a total loss.  If we are wrong and the car was a total loss I assume the State of California gave Mr. ****** a branded title.  The current California title is a clean non-branded title that was issued to Mr. ****** on 9/14. directly after Mr. ****** performed the state required inspection on 9/13/22.  ****** also reports that the accident was "moderate" not "severe".

  I am sorry Mr. ****** feels this way but there is zero evidence anything he is stating is accurate.  A car can be wrecked, repaired and not be a total loss.  A car can have damage and be repaired without being a total loss.  

   

  ****** is not the law nor did I state they were the law.  However, every state in the U.S. has laws about branding titles that are deemed a total loss.  In this instance Baron has zero records of this car being a total loss.  My information is coming from ******, the State of Missouri, ***** **** and now the State of California.  

   

  On another note, knowing that Mr. ****** recorded people at Baron without their blessing we request  all communication be via electronic communication.   While in Kansas 1 party recording is legal we do not have to continue conversing.  Just a point, 1 party recording from the State of California is illegal.  Even if the other party is in a 1 party recording state.

   

  Mr. ******, I am sorry you are upset with your purchase.  You have not supplied anything that shows this car was a total loss.  I hope you can understand we will not reverse a transaction just because you said the car was a total loss.  It just wasn't. 

   

  Customer response

  11/19/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because: According to the Police Report  the BMW had MAJOR DAMAGE DUE TO SAID ACCIDENT ON 12/24/17.This is my last and final attempt to resolve this issue with you in good faith. You may email me: **************************** 

  
  
  Regards,
  
  ******* ******

• Initial Complaint

  07/15/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Bate and switch. Price listed online is not what is being sold for. Called in and got a different pricing. Filled out online application on their website and everything. 3 different places online show one price but was not the actual once contacting an employee.

  Business response

  07/19/2022

  Here is the disclaimer for the same website. If you scroll slight down from the screen shots provided you will see this same disclaimer. There is no bait and switch as we just said sorry.  Bait and switch term doesn't even make sense due to such limited availability.  We also disclosed this to the customer over the phone and gave the customer the option to buy or pass.  Again, not bait and switch as there was no attempt at a switch.  We apologized to the customer but there is nothing else that can be done here.  Baron apologizes, again, for any frustration this caused.

  Customer response

  07/21/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because:
  

   

  That statement was not there when i looked. it was added after. I’m assuming on ********, On your actual websit it did not state that in the pricing build out also! Where the website asked to fill out a full application with SSN and Licenses. Based upon the stated MSRP. To any reasonable person filling in that much data would set grounds of a contract. 

  Further more, if you are certain this is not an issue, why have you gone ahead and removed pricing from ******** and other websites. Any sound of mind individual would draw the conclusion that the dealer would have adjusted the pricing and the description as there is proof of changing the post.  

   

  
  Regards,
  
  ******* ********

• Initial Complaint

  03/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They’re scamming people into buying their gap warranty service. I have gap coverage through my insurance. I remember very well he throws all these papers at ya. “ Here your just signing you already have gap and are declining.” And they’re screwing you into purchasing a $4000 warranty we never ever spoke about. Check websites and others are complaining of the same thing. I’ve tried to get in contact with someone at the dealership. *** ******** is a manager. I’ve left voicemails and emailed him to contact me. They only reply when you give them a bad review and make their dishonestly public. Dishonest crooks!

  Business response

  03/18/2022

  I believe this is resolved but just incase here are copies of the contracts and what they are for.  Thank you!

• Initial Complaint

  02/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Due to character restrictions I have attached explanation letter and detailed supporting Documents.

  I would like to express my disappointment from Baron BMW’s Service department unsatisfactory level of service. I had expected much more from a prestigious and reputed company of standard. Unfortunately, I can’t help but submit this letter of complaint hoping for a fast and adequate resolution. 
  
  In May of 2021, prior to purchasing a 2017 BMW 330xi from **** ** ******** in Harrisonville, MO I had a $238 safety and health inspection completed by Baron BMW. This inspection concluded with approximately $5100 worth of repairs; bearings, brakes, arm bushings, struts, tires, etc (attached). **** ** ******** covered all of the $5135.30 of expenses as condition of the sale, work completed over 2 weeks - June 15-30, 2021. 
  *At that time Baron had proof of a service record of this vehicle and knowingly withheld that information regarding overheating issues and a coolant overflow hose leaking. 
  
  Per this initial inspection, multiple fluid levels were checked and the check list states to “add if necessary”, this included the coolant level and antifreeze protection level. I was not informed of whether or not any fluid was added at the time, nor is there any documentation. 
  
  After these above repairs were completed while driving over 40 mph I could hear a “growling” noise and several times had a warning light display of "Coolant Leaking" on the vehicle. I brought the car in on July 16 for an inspection, Baron only documented the “noise” complaint and estimated $1000+ of repairs (covered by Baron) to the Right front wheel bearing. Baron also conducted pressure tests of the coolant system and nothing was found, Service Advisor ****** ******** advised me to purchase a new radiator cap and "see how that works for 2 weeks".  (Attached a picture of my bank statement transaction for this cap). Baron has no record of this in their system. 
  
  Approximately 2 weeks later-August 4, 2021 I was still having the same “coolant leaking” warning and had to add additional coolant fluid several times to the vehicle. Upon inspection Baron stated the car had a “warped cylinder head, signs of a blown head gasket, and has exhaust gas in the cooling system”.  (This was the FIRST discovery after speaking to the mechanic that I learned the car had a prior overheating and coolant overflow hose leaking issue). I had fortunately purchased an extended warranty and was informed on September 17 that the warranty company would approve the head gasket replacement but would not cover the cylinder head, (refinishing or replacement). On September 24 I was informed from *******, the second Baron Service Advisor that she was putting together an estimate and it might be cheaper to go find a used engine. October 11, 2021 Baron informs me that there are not any used engines “that are worth it”  and “they do not want me to approve the repairs and then the vehicle need a cylinder head that costs $5K”, estimated cost to replace the engine would cost $16,438.34 + tax.. November 9, 2021 I was contacted by **** ******** the third Service Advisor and he stated he was “needing to find out what I want to do with the vehicle” he stated that if I did not return the loaner car that day I would be charged back dated rental fees, despite that my car had not been fixed and I had not heard anything from Baron since Oct 11, 2021. 
  Honestly, the experience thus far had been exhausting,overwhelming, and confusing for me as to what I should do. I authorized my mother, **** ******** to speak on my behalf to **** and they came to a resolution of replacing the head gasket and attempting to refinish the cylinder heads. 
  
  On December 11, 2021 I picked up my vehicle from the shop, total bill $1367.34. There was not any communication nor recommendation of flushing the fluids, changing the oil, inspection and possible replacement of the heat management module system, nor inspection and/or replacement of the water pump if indicated. I drove the vehicle  for less than 3 weeks and it began making a gurgling noise and the temperature gauge was running above 250 degrees. I called Baron and was advised not to drive the vehicle and have it towed to BMW for an inspection and service. It arrived on a Thursday, late Friday afternoon I asked my mother to call and inquire about the car, (I work from home doing sales and it is hard to conduct other business). She was informed they were just looking at it and would hear something back later that day or Saturday. On Monday at 1115, she received a text message stating nothing was found wrong with the car. With my approval she requested that the "heat management module" be replaced, perform an oil and filter change, perform coolant flush on both the high and low systems, and replace the coolant overflow hose.  (Via phone conversation **** had stated the hose appeared to not have been replaced as of January 17, 2022). 
  We requested the above service from Baron after consulting with two BMW mechanics and several online search suggestions related to a “blown head gasket”. This bill was $1412.41, Baron did cover the oil change in exchange for the tow bill. 
  
  **** ********** text on January 19, 2022 stated that it had been replaced, “that was what started the whole mess from the start”. This correspondence is attached. He could not provide any documentation to me that the hose had been replaced but informed me that the mechanic stated it had been. 
  
  January 20, 2022 my mother picked up the car for me as I now reside in Lawrence, KS and did not have a loaner car from Baron nor a vehicle to drive. **** informed her that the car still needed a new engine, yet he could not provide any reason, proof, or documentation to back this statement and refused to allow her to speak to the Service Manager, **** ****. When asked about his text comment regarding the coolant overflow hose, and why Baron did not communicate this upon initial inspection he stated that they are not required by law to provide prior vehicle history to a customer unless the customer specifically asks. 
  
  Since the service in January was completed the car is not leaking any fluids, no gurgling sound, temperature gauge is within normal limits, no warning lights on the display, thus I am confident that replacing the heat management module and fluid flush were necessary repairs that should have been completed while the car was in the shop for 4 months. 
  
  The outside dealership and warranty would have covered most of the repairs if BMW would have been honest and transparent from the beginning and disclosed all information known regarding the history of the car. I more than likely would not have even purchased the car had their initial evaluation been honest and inclusive.
  
  Baron stated multiple times that they test drove the car yet the mileage indicator on the service records from May of 2021 till Dec 2021 only indicates 4 miles of mileage change, the January, 2022 service had 14 miles of service test driven miles. Per the service record when the head gasket was replaced and the cylinder head refinished it indicates they did NOT drive the vehicle.
  
  My mother prior to picking up the car had sent **** and **** an email stating the full history from May and a request for consideration of a re-evaluation of final charges, (attached) **** stated that there would not be an adjustment to the bill, as they did not feel they had any wrong doing in this situation. 
  
  I feel that splitting the price of the heat management module ($972.37) and fluid flush ($268.79) which would be a total of $620.58, is a fair resolution but in addition to the $620.58 I would also like to request an inspection and statement in regards to the vehicles engine block since ****** statement I am unsure as to the condition of my vehicle. After this history with Baron I would ask that I would be allowed to take my car to a different BMW dealership in Kansas City and Baron would pay for this inspection. 
  
  Unfortunately, multiple attempts by my mother and myself through email correspondence and telephone calls to **** **** and **** ****** have gone unanswered, we have posted multiple reviews, (attached) which **** **** replies with“ Thank you for your feedback about your service experience and the issues you have encountered because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?”
  Due to the lack of response from anyone within Baron BMW is why I have decided to pursue a fair resolution from a third party. 
  
  Thank you for your consideration,

  Business response

  02/28/2022

  I believe this has been addressed.  If not, please reach out directly to me and we will get it figured out.  *********************  **** ******--General Manager

  Business response

  02/28/2022

  I believe this has been addressed.  If not, please reach out directly to me and we will get it figured out.  *********************  **** ******--General Manager

  Customer response

  03/09/2022

  We recently filed a complaint against Baron BMW and were contacted by the Service Manager **** ****. He agreed to do a full inspection of the car and refund 1/2 of the price of the heat management module. The inspection was done on 2/18/22 and it a new water pump was placed in the car at that time free of charge. I have had the car for less than 2 weeks and the car overheated to the point it was not safe to drive. I had the car towed in on a Friday evening to Baron and was told on Saturday 3/5/22 that the water pump was defective and would need a new one. They kept the car as “they heard a noise”. I was just informed today 3/7/22 that the oil pump is also bad and it needs replaced, they are asking for $5166.94 for that work and an additional $167.95 to flush the brake fluids, although no explanation is given as to why the brake fluids need flushed when that was done last June. I along with my parents have a meeting tomorrow 3/9 at 1400 with now acting Service Manger **** ******** to come to a resolution. I feel that I’m in a no win situation with this vehicle and after all the clean inspections why do they keep finding things that are costly repairs. The car needs a new engine, everyone agrees on that but I can’t seem to get Baron to pursue it. I do have an extended warranty which will help with the cost but at this point I have put approximately $9200 in this car. There is a previous record of a complaint filed with you on 2/10/22.

  Customer response

  03/09/2022

  We recently filed a complaint against Baron BMW and were contacted by the Service Manager **** ****. He agreed to do a full inspection of the car and refund 1/2 of the price of the heat management module. The inspection was done on 2/18/22 and it a new water pump was placed in the car at that time free of charge. I have had the car for less than 2 weeks and the car overheated to the point it was not safe to drive. I had the car towed in on a Friday evening to Baron and was told on Saturday 3/5/22 that the water pump was defective and would need a new one. They kept the car as “they heard a noise”. I was just informed today 3/7/22 that the oil pump is also bad and it needs replaced, they are asking for $5166.94 for that work and an additional $167.95 to flush the brake fluids, although no explanation is given as to why the brake fluids need flushed when that was done last June. I along with my parents have a meeting tomorrow 3/9 at 1400 with now acting Service Manger **** ******** to come to a resolution. I feel that I’m in a no win situation with this vehicle and after all the clean inspections why do they keep finding things that are costly repairs. The car needs a new engine, everyone agrees on that but I can’t seem to get Baron to pursue it. I do have an extended warranty which will help with the cost but at this point I have put approximately $9200 in this car. There is a previous record of a complaint filed with you on 2/10/22.

  Business response

  03/09/2022

  Baron paid half the cost of the ticket as Mr. **** asked his mom to discuss with ****.  Conversation was between **** and ********* mother.  This rejection is based on a new and unrelated service issue.  At this time, I do not believe Baron can help Mr. ****.  When **** (service advisor) reached out to Mr. **** to let him know the problem and attempt to get it paid for by warranty, **** was met with baseless assumptions, threats and profanity.  This is not the first time the communication has gone this way.  As you will see this "rejection" was made after Mr. **** threatened us with the BBB and AG if we didn't meet.  Meet was scheduled yesterday and this came thru today.  On the top page you will see the text conversation starting yesterday on 3/8 at4:46 and the bottom page is where it ended.  

  Business response

  03/09/2022

  Baron paid half the cost of the ticket as Mr. **** asked his mom to discuss with ****.  Conversation was between **** and ********* mother.  This rejection is based on a new and unrelated service issue.  At this time, I do not believe Baron can help Mr. ****.  When **** (service advisor) reached out to Mr. **** to let him know the problem and attempt to get it paid for by warranty, **** was met with baseless assumptions, threats and profanity.  This is not the first time the communication has gone this way.  As you will see this "rejection" was made after Mr. **** threatened us with the BBB and AG if we didn't meet.  Meet was scheduled yesterday and this came thru today.  On the top page you will see the text conversation starting yesterday on 3/8 at4:46 and the bottom page is where it ended.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩