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Find a Location

Legacy Auction Group & Realty has 1 locations, listed below.

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    Business ProfileforLegacy Auction Group & Realty

    Estate Sales
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.43/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/20/2021

    Years in Business: 9

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Offering real estate, live and online auctions, estate sales, consignment, and more.

    Business Details

    Location of This Business
    Mission Hills, KS 66208-1973
    BBB File Opened:
    2/22/2021
    Years in Business:
    9
    Business Started:
    1/18/2015
    Accredited Since:
    4/20/2021
    Type of Entity:
    Sole Proprietorship
    Hours of Operation

    Primary

    M:
    Open 24 Hours
    T:
    Open 24 Hours
    W:
    Open 24 Hours
    Th:
    Open 24 Hours
    F:
    Open 24 Hours
    Sa:
    Open 24 Hours
    Su:
    Open 24 Hours
    Business Management
    • Brad Chapin, Owner/CEO
    Contact Information

    Principal

    • Brad Chapin, Owner/CEO

    Customer Contact

    • Brad Chapin, Owner/CEO

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/25/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    On August .13, 2023 I purchased two jewelry items at a Legacy Auction Group auction totaling $1,655 plus $165 in buyers premium. One item was a pendant tagged as being 18K gold with an aquamarine and diamonds and the other was a bracelet tagged 18K gold. When the pendant was held up, the auctioneer described it as 18K gold with an aquamarine and almost a carat of diamonds and the bracelet as 18K gold. I bid and won these items in good faith that they were as described. When I took the bracelet to a jeweler for repair, he said he did not think it was 18K gold. On or about August 15, after taking the items to the first jeweler, I contacted the auctioneer and explained that the items did not test to be 18K. He stated that he had tested them and thought they were. I stated that I would take them to two more jewelers and would contact him with their findings. The jewelers (**** *** ***** ******** *** ***** ** ***** *** ******* *** *** ******** **** *** ******** *** ****** **) were all in agreement that the items were not 18K and the stones were not genuine. Since that one conversation, I have made repeated phone calls, left voicemail and a message on the auction website but have had no response. Since the items were misrepresented, I would like to return them for a full refund.
    Read More

    Customer Reviews

    7 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    James C

    5 stars

    07/07/2024

    Attended my first Legacy Auction this week. What a great experience! I had no idea what to expect, but the auctioneer (Bradley) was friendly and greeted everyone and answered questions before things started. This guy and his staff are a professional group. Come to find out, Legacy handles estate sales, as well. I'm definitely hanging onto Bradley's/Legacy's card for my own future needs.

    Legacy Auction Group & Realty Response

    07/28/2024

    James, Thank you for leaving us a review. We appreciate your business! - The Legacy Auction Group Team

    Local BBB

    BBB of Midwest Plains

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