ComplaintsforSynerprise Consulting Service

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Initial Complaint
07/20/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
In the month of July 2024, I received a fraudulent claim was placed on my credit report by SYNERPRISE CONSULTING. My information was compromised last year and this is another claim that been placed on my credit report. I do not know of SYNERPRISE CONSULTING and have had no correspondence or communication with them. According to the Fair Credit Reporting Act 15 U.S. Code § 1681s–2 - Responsibilities of furnishers of information to consumer reporting agencies: (2)Duty to correct and update information A person who— (A)regularly and in the ordinary course of business furnishes information to one or more consumer reporting agencies about the person’s transactions or experiences with any consumer; and (B)has furnished to a consumer reporting agency information that the person determines is not complete or accurate, shall promptly notify the consumer reporting agency of that determination and provide to the agency any corrections to that information, or any additional information, that is necessary to make the information provided by the person to the agency complete and accurate, and shall not thereafter furnish to the agency any of the information that remains not complete or accurate. (3)Duty to provide notice of dispute If the completeness or accuracy of any information furnished by any person to any consumer reporting agency is disputed to such person by a consumer, the person may not furnish the information to any consumer reporting agency without notice that such information is disputed by the consumer. I have contacted the credit reporting agencies via mail with affidavits that these transactions were all fraudulent. I am requesting that these items by SYNERPRISE CONSULTING SERVICES, partners, and all affiliates associated with/ or in connection to SYNERPRISE CONSULTING SERVICES immediately be removed or be subject to legal action in accordance with the FCRA to the full extent of the law.
Business response
07/23/2024
Please be advised that Synerprise Consulting Services, Inc. has investigated this matter. We have verified with the creditor that the amount owed is correct. A validation notice was mailed to the consumer on 1-10-24 and we did not receive a mail return. The consumer can request a copy of their signed release from the facility, North East Baptist Hospital.
Initial Complaint
07/13/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company has an account in collections for the amount of 768.00.I have attempted to contact the company and asked them to mail me proof that I owe this balance.The representative said that I would recieve something showing the balance due and what I was being charged for.However,I never reciprocated anything from the company and it has been over three months.I do not believe I owe this balance and if I do I would like the company to send me the invoice from the original office that billed me.If not I would like this balance removed from my credit report immediately.I have reached out to the company and have not been given clear answers. ***** *** ***** **** ***** *** *** **** ******* ****** *******
Business response
07/15/2024
Please be advised that Synerprise Consulting Services, Inc. has investigated this matter. We have verified with the creditor that the amount owed is accurate. The creditor also shows that the consumer had previously requested an itemized statement and that an itemized statement was sent to them at the address provided by the consumer. The consumer can also verify with their insurance company that the amount owed is correct from the 2-13-21 date of service . Our records show the insurance has been processed and that the amount owed is patient responsibility.
Customer response
07/15/2024

********** ********
I am rejecting this response because:

Sincerely,

***** ****
Initial Complaint
05/23/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with **** ********** ********. I do not have a contract with Synerprise Consulting; they did not provide me with the original contract as I requested.
Customer response
05/27/2024
Good morning!
I am confirming that this complaint was made by me, the consumer. I have no knowledge of any third party who would be attempting to make a complaint on my behalf. While I acknowledge that my complaint may seem like "template language," I'm unaware of any such template and confirm that my submitted complaint describes my individual experience with the company.
Please assist. Thank you so much in advance!
******* *****
Business response
06/03/2024
Please be advised that Synerprise Consulting Services, Inc. has investigated this matter. We have verified with the creditor that the amount owed is accurate. A request for the copy of the signed can be made to the facility, **** ***** Medical Center at UT.
Initial Complaint
04/21/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with ************** ********, I do not have a contract with collection agency SYNERPRISE CONSULTIN, they did not provide me with the original contract as I requested.
Business response
04/25/2024
Please be advised that Synerprise Consulting Services, Inc. has investigated this matter. We have verified with the creditor that the amount owed is accurate. A copy of the signed release can be requested from the facility, ********* *********
Customer response
04/25/2024

Complaint: ********

I am rejecting this response because:

Sincerely,

******* *****
Initial Complaint
03/30/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am not liable for this debt with synerprise consulting se. I do not have a contract with them and they did not provide me with the original contracted I requested.
Business response
04/11/2024
Please be advised that Synerprise Consulting Services, Inc. has investigated this matter. We have been unable to verify this debt with the creditor. This matter has been canceled and removed from our office. A request has been made to have this removed and deleted from the three major credit bureaus.
Customer response
04/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,
******* *******
Initial Complaint
03/07/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with CORNERSTONE PHYSICIAN PARTNERS, I do not have a contract with collection agency SYNERPRISE CONSULTIN, they did not provide me with the original contract as I requested.
Business response
03/26/2024
Please be advised that Synerprise Consulting Services, Inc. has investigated this matter. We have been unable to verify if the amount owed is accurate with the creditor. We have since canceled this account out of our office and requested that the three major credit bureaus remove and delete this matter from their records.
Initial Complaint
02/12/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt, $682.00 with Synerprise Consulting Service. I do not have a contract with **** ******* ***. They did not provide me with the original contract as requested.
Business response
02/20/2024
Please be advised that Synerprise Consulting Services, Inc. has investigated this matter. We have verified with the creditor, **** ********** ********, that the amount owed of $682.45 is accurate. A copy of the signed release can be requested from the facility, ******* ********* ********. The consumer referenced **** ******* *** in their complaint, but we don't have anything under that name and are not associated with them.
Initial Complaint
01/16/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with **** ********** ********. I do not have a contract with SYNERPRISE CONSULTING, they did not provide me with the original contract as requested.
Business response
01/18/2024
Please be advised that Synerprise Consulting Services, Inc. has investigated this matter. We have verified with the creditor that the amount owed is accurate. A copy of the signed release can be requested from the facility, Medical City - McKinney.
Customer response
01/20/2024

Complaint: ********

I am rejecting this response because:

Sincerely,

***** ******
Initial Complaint
01/08/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I'm not liable for this debt with ********* ***** ** ***** *****. I do not have a contract with Synerprise Consulting Service. They didn't provide me with the original contract as requested.
Business response
01/09/2024
Please be advised that Synerprise Consulting Services, Inc. has investigated this matter. We have verified that the amount of $1,396.80 is accurate and a request for the signed release can be made to the facility, ****** ******** ****** **** ******. As a courtesy, we will request that this matter be removed and deleted from the three major credit bureaus.
Customer response
01/09/2024

Complaint: ********

I am rejecting this response because:

Sincerely,

****** *****
Initial Complaint
11/29/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with * * ********** ********* I do not have a contract with Synerprise Consulting Services, they did not provide me with the original contract as I requested. They are also breaking HIPAA by authorizing access to my medical file and records.
Customer response
11/30/2023
I did not authorize a third party company to file a complaint to BBB. I wrote the statement myself and would like to continue my complaint. This company has access to my medical records.
Business response
11/30/2023
Please be advised that Synerprise Consulting Services, Inc. has investigated this matter. We have verified that the amount owed is accurate. The original charge was for $7,047.00, the consumer's insurance was processed and there were payments/adjustments totaling $6,443.74, leaving a balance of $603.26 that is patient responsibility. This information is verifiable with the consumer's insurance company. A request the for the signed release can be made to the facility where services were provided.

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