Reviews
This profile includes reviews for TAFS's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 167 Customer Reviews
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Review fromTerri P
Date: 03/07/2025
1 starSadly been stuck with them an additional yr now. As usual it's always factor invoice, get pd but then if slightest issue , like they can't get ok from broker (happens sometimes) driver gets it handled then calls only to be treated like there an idiot. They talk down to us like we have no knowledge of the system. Driving 40+ years when they sit in an office with only paperwork knowledge. These folks can barely communicate with us, language barriers, when they do they get angry when asked to spell there name because u cannot understand them. Today a slight delay but still all sent in correctly b4 noon deadline yet still called by Valencia staying u won't get pd today.... I could tell she was angry because i had already told her I was filing a complaint with the FMCSA, BBB an anyone else I could. This company is horrible , there contract is confusing at best an now being stuck for another year thank goodness the people from another company helped with an exact window ( because there is only a 30 day cancelation window between 90-120 days) whatever u do please don't believe the good reviews all online as those are people who stated, like me, happiness at the beginning but haven't followed up with the bad out of fear of retaliation in not getting there pay. I'm in that fear too as they have us over a barrel but I'm filing complaints with everyone who will accept it In this industry until they release us or we get it canceled. I'm posting all over social media platforms, truckstops and an purchasing an email list for email blast to let all truckers know of the deceptive practices of the people at this company. please beware an do not make the mistakes we have with them. If ur looking for a factoring company check out truck smarter, 30 day contract is a great selling point on them. If u choose tafs anyway then I pray for you because u will need it. Ur frustration will cause much illness as with me it's even caused stress seizuresPlease don't do it!!Review fromClayton B
Date: 01/30/2025
1 starClayton B
Date: 01/30/2025
Once again, we are not getting paid for our invoices!!!! SAME ISSUE LAST WEEK... We sent in $8200.00 worth of invoices this week. ONLY GETTING PAID FOR $2100.00 Do not Factor With Tafs , They are putting us out of business. Looking forward to going to court.
TAFS
Date: 02/14/2025
TAFS has made multiple attempts to reach you to discuss and resolve your concerns. We have called at the times requested but have been unable to connect. Voicemails have been left, and we remain available to assist. Please reach out to our Client Services Department at your earliest convenience, and we will be happy to address your concerns.Review fromKrystal M
Date: 11/12/2024
1 starKrystal M
Date: 11/12/2024
TAFS is a rip off there interest rates aren’t fixed so beware! Also my authority is no longer active and I emailed them to cancel the contract to get a LOR letter of release because they have a lien placed on my company. You have to cancel 90 days of the original contract date but not more than 120 days before then. FIND ANOTHER COMPANY TO FACTOR WITH! Pure Greed and they are recourse so if the broker doesn’t pay they come after you!TAFS
Date: 11/22/2024
Hello Krystal, we had a manager reach out, and we believe this issue has been resolved. Please let us know if anything further is needed.Review fromChad W
Date: 08/17/2024
1 starChad W
Date: 08/17/2024
Somebody please help me I am new to this and the first thing I experience is pure hell what can I do I bought a new truck and trailer. They both have payments, and all they can do is sit while I go through hellTAFS
Date: 08/20/2024
Hello, we had a TAFS manager reach out and we believe everything is resolved and the account is ready to factor invoices. Please give us a call if you need anything additional. Thank you.Review fromId C
Date: 08/12/2024
1 starId C
Date: 08/12/2024
Im currently with tafs and im not liking my experience at allTAFS
Date: 08/15/2024
Hello Idi, we had a manager reach out and we are doing everything we can to resolve the issues. Thank you for your feedback.Review fromShaqel N
Date: 07/26/2024
1 starShaqel N
Date: 07/26/2024
Just like most there reviews. They are nice at selling you a dream to think they here to help you and your business . they are praying on people that are getting there authority up and running just to get you to sign up with them just to put a UCC lien on your business .. the manger was acting like they had no bad reviews. Which you can see all for yourself on BBB. They literally sitting in there offices checking online and calling everyone that got there authority up and running just to put a lien and bully you to stay with them. It’s all a scam. Just like they like to leave the message we only succeed if you succeed but are actually putting people in a bind. Don’t got time for all the bad this company is doing to people. I just want out before they end up doing me just like everyone else.TAFS
Date: 07/30/2024
Hello Shaqel. We had a manager reach out to see what the concerns are and attempted to resolve. Your company signed a contract to work with TAFS in February, which gives TAFS permission to file a UCC. Your company has not yet attempted to factor an invoice as of yet. We truly only succeed when our clients do. Please let us know when you are ready to factor and our Client Experience team will be happy to help. Thank you.Review fromTiberiu S
Date: 06/19/2024
1 starTiberiu S
Date: 06/19/2024
Its been almost a year away from Tafs. We were able to finally get out of the contract and has been the best decision ever made. Tafs agreed on allowing us to have another factoring buy us out. Our new facoring purchased every outstanding invoice from tafs however few brokers around 20 decited to send money to TAFS since the NOA was send ititially by tafs. I collected most of them but there's still money that brokers are stating that payment were sent to tafs, not to mention that broker are stating that payments were sent out before the buy out even occured. After almost one year we are unble to collect payment. I blame tafs and brokers ( brokers are not much more help either ) however TAFS wont even communite with us anymore. They collected money and wont tell us where the payments are or if they were sent back to the broker ( there might be something in the contract that says they dont have to answer to us anymore but not sure). Overall, Tafs is bad business, they do no apply payments correcly, terrible communication from RS, TOOO MANY charge back almost weekly, where here at the factoring we have maybe around 10 in almost a year. I rather wait 30-90 days to get paid directly from the broker than do business with TAFS ever again.TAFS
Date: 06/20/2024
Hello Tiberiu, We had our team look into this and we are in the process of reviewing any outstanding payments that were sent back to brokers and/or forwarded to the new factoring company. Please reach out to us at **************** for further updates or communication and they will get you taken care of. TAFS has made several changes in the last 6-8 months that have resulted in a much improved client experience, and we will continue to focus on making this better. Thank you.Review fromFrancisco J T
Date: 03/15/2024
5 starsFrancisco J T
Date: 03/15/2024
I’ve been working with TAFS for over 2 years since starting my business. To succeed everyone has to be responsible and take responsibility for their own business. Now, There has been ups and downs and bumps on the road. There are different types of agents I have dealt with and in my experience with customer service, some lack patience, knowledge and absolutely don’t show caring for us customers on our daily request or questions regarding invoicing needs. There are others who are very knowledgeable, care and go above and beyond. An example is Ingrith, Ingrith is the right person for attending us customers, she has demonstrated capabilities that other agents may lack, like patience, knowledge, care, and most importantly service. She makes you feel like family, she weekly checks on you one on one for any discrepancies you may have regarding invoice, compliance or any other type of concern you may have. I’m absolutely fortunate to have her help, because I have stopped struggling finding an agent that can have my invoicing running up to date with no backpays and most importantly keep everything up to date. Ingrith has demonstrated incomparable work ethic, outstanding customer service, communication skills, technical knowledge, problem solving, tenacity, just to name some of her qualities and skills. TAFS I recommend coming from a customer that have not turned its back and have given you an opportunity and that has not quit on you guys, and vise versa, hire more agents like Ingrith. She is the right agent for the position!!!! Five Star is because of Ingrith!!!TAFS
Date: 06/20/2024
Thank you for the feedback and great review Francisco!Review fromWilliam D
Date: 03/08/2024
1 starWilliam D
Date: 03/08/2024
Terrible customer service department which is locate in South America.TAFS
Date: 03/18/2024
Hello Bill, we had a supervisor reach out from our collections team and believe this issue has been resolved. Please remove the review at your convenience. Thank you!Review fromCh G
Date: 03/01/2024
1 starCh G
Date: 03/01/2024
Title: Unpleasant Experience with TAFS Customer Service I recently had a disappointing experience with TAFS regarding their customer service. My encounter with their representatives left much to be desired, and I feel compelled to share my experience. Upon contacting TAFS to request a release letter, I encountered a significant lack of professionalism and customer care. The primary issue arose when they informed me that I couldn't receive my release letter until I provided additional documentation that was entirely unrelated to my Factoring account. This request seemed unreasonable and added unnecessary complexity to a straightforward process. To make matters worse, I received an email stating that my cancellation request did not comply with the terms of the Factoring Service Agreement. According to them, I failed to submit the request within the specified timeframe of 90 to 120 days before the expiration of the current term. My contract is set to be renewed in July 2024, and rather than addressing my concerns, they insisted on enforcing the terms strictly, refusing to allow any flexibility. During my interaction with TAFS, they not only demonstrated a lack of professionalism but also refused to allow me to speak with my Factoring Servicing Manager. This added an additional layer of frustration and hindered any attempts to resolve the issue amicably. To make matters worse, despite having worked with several companies, I have yet to receive payment as of the current date. This not only raises concerns about their customer service but also the efficiency of their overall operations. In summary, my experience with TAFS has been marred by poor customer service, unreasonable demands, and a lack of willingness to address genuine concerns. I hope that by sharing my experience, others may be better informed when considering their services.TAFS
Date: 08/15/2024
TAFS management reached out to resolve this and the carrier indicated they would remove this review on 3-4-24, This was resolved, but the review was not removed.
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