Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          DH Pace Company, Inc. has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileDH Pace Company, Inc.

            Garage Doors
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:

            DH Pace Company owns and operates several residential and commercial divisions nationwide and in Puerto Rico doing business as:

            Adams Door - Des Moines
            Ankmar - Colorado Springs
            Ankmar – Denver
            Ankmar - Loveland
            Bi -State - St Louis
            Carolina Industrial Systems - Greensboro, NC
            Door Control Services - Austin
            Door Control Services - Ben Wheeler
            Door Control Services - Dallas/FortWorth
            Door Control Services - El Paso
            Door Control Services - Houston
            Door Control Services - Lubbock
            Door Control Services - Puerto Rico
            Door Control Services - San Antonio
            Door Control Services - Southwest Texas
            DH Pace Arizona: Tucson
            DH Pace Carolina - Charlotte
            DH Pace Central Illinois
            DH Pace Florida: Orlando
            DH Pace Illinois: Bloomington
            DH Pace Illinois: Chicago
            DH Pace Iowa: Des Moines

            DH Pace Nebraska: Omaha
            DH Pace Ohio: Columbus
            DH Pace Oklahoma: OK City
            DH Pace Oklahoma: Tulsa
            DH Pace Texas: Dallas
            DH Pace Washington: Seattle
            K&B Doors - Las Vegas
            King Door - Dalton, GA
            Norm's Door Service - Omaha, NE
            Overhead Door Company of Albuquerque
            Overhead Door Company of Atlanta
            Overhead Door Company of Blue Springs
            Overhead Door Company of Boston
            Overhead Door Company of Castle Rock
            Overhead Door Company of Central Arizona
            Overhead Door Company of Central Missouri
            Overhead Door Company of Charlotte
            Overhead Door Company of Chattanooga
            Overhead Door Company of Colorado Springs
            Overhead Door Company of Des Moines
            Overhead Door Company of Four Corners
            Overhead Door Company of Greater Hall County
            Overhead Door Company of Greenville
            Overhead Door Company of The High Country - Ade
            Overhead Door Company of Joplin
            Overhead Door Company of Kansas City
            Overhead Door Company of Lawrence
            Overhead Door Company of Manhattan
            Overhead Door Company of Nashville

            Overhead Door Company of Northeast Georgia
            Overhead Door Company of Northeast Kansas
            Overhead Door Company of Pueblo
            Overhead Door Company of Plymouth
            Overhead Door Company of Santa Fe
            Overhead Door Company of Southeast Wisconsin
            Overhead Door Company of Springfield
            Overhead Door Company of St. Joseph
            Overhead Door Company of St. Louis
            Overhead Door Company of Topeka
            Overhead Door Company of Wichita
            Pasek Security Company - Boston, MA
            Pasek Security Company - South Boston
            Pasek Security Company - Londonderry, NH
            Pasek Security Company - Providence, RI


             


            Contact Information

            1901 E 119th St

            Olathe, KS 66061-9502

            Visit Website

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/6/1993

            Years in Business: 98

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Install and service residential garage doors, commercial docks and doors: automatic
            doors, sectional and rolling doors, security and gate systems, revolving doors, industrial
            high speed and specialty doors. DH Pace Company owns and operates several
            residential and commercial divisions nationwide and in Puerto Rico:



            Business Details

            This is a multi-location business.

            Find a Location

            DH Pace Company, Inc. has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              1901 E 119th St, Olathe, KS 66061-9502
              BBB File Opened:
              5/1/1921
              Years in Business:
              98
              Business Started:
              1/1/1926
              Business Incorporated:
              9/25/1973
              Accredited Since:
              6/6/1993
              Type of Entity:
              Corporation
              Business Management
              • Steve Pascuzzi, President/COO
              • Rex Newcomer, CEO
              • Wendy Burrell, Marketing Coordinator
              Contact Information

              Principal

              • Steve Pascuzzi, President/COO
              • Rex Newcomer, CEO

              Customer Contact

              • Wendy Burrell, Marketing Coordinator
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/29/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I purchased 3 garage doors to be installed by Overhead Door company. I paid $13,313 for the doors and They were installed around 1-3-2023. After a couple of months I started to notice the paint wearing off 0f the door exterior, leaving a bare shiny steel finish along the side edges of the doors. These doors were an upgrade to the standard doors and cost approximately 2X as much as standard so I was expecting these to be a high quality door. Early summer of 2023 I started contacting OH Door company about the problem they eventually sent someone out to take pictures, after which I never heard anything from them. I kept calling and was eventually allowed to talk to Jessie. Someone was sent again at least 2 if not 3 different times to take pictures again. Never heard anything further. I had emailed 4-5 times with Jessie. Asked him multiple times to call me to speakt about the matter. He never would/has spoken to me. Just broken promises but no contact. I would like OH Door to stand behind their promises and guarantee and replace or give a partial refund. I still have the emails back and forth between OH Door and myself if needed. OHD project # ******
              Read More
              Read 1 More Complaints

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              John P

              07/23/2024

              Horrible customer service This company fails to keep its commitments on scheduling for installations. They originally scheduled me for July 11, then deferred it to July 23, and on the morning of the 23rd, they told me they didn’t have me on their schedule and August 8 would be the earliest they could install. This is absolutely horrible customer service. It is not acceptable.

              Local BBB

              BBB of Midwest Plains

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.