Business ProfileforHometown Lawn, LLC

We had Hometown out in November of 2021 to winterize sprinkler system. I told them to call before coming which they did not do, I turn system on myself every year and when I went out to do could not find main gate valve in ground. I called company and they were to come out or at least tell me where they turned off. The year before they shut off in valve box both inlet and outlet. Well I waited all day and late afternoon called and asked when they were coming and she said we’re not we don’t work in rain. Owner called me and said he would ask tech we’re he shut off which never happened. I spent 2 days digging and finally found valve box buried and packed down with clay and mulch 15 inches deep. I’m assuming so I would have to call them back for startup which they offered to do for a charge. They were told to call first for exactly this reason. I requested my money back for winterizing since they did not perform as requested and wouldn’t come back out or assist in locating now buried valve box. Owner was given opportunity to refund money or reveal where they had shut off and buried valve but no response. He was asked to tell where they shut valve off no response. I sent emails and texts and only response by owner was he would ask tech. Owner was unapologetic that woman who takes calls left me sitting all day thinking they were coming out and than late afternoon said we don’t work in rain like no big deal.