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Business Profile

Leasing Services

G.D. Properties and Investments, L.L.C

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Leasing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/02/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We moved into these apartments on July 11 for a short 3 month stay while our home was being built. When we moved out, I cleaned that apartment from top to bottom. I was aware they would charge a carpet cleaning fee and new that would be deducted from our refund. Today I got our deposit refund. For 3 months, they charged us $734.

    Business Response

    Date: 11/14/2023

    Deposit accounting is not taken lightly. It is our intention to return deposits as much as possible. We expect vacating tenants to leave the home in move-in ready condition for the next tenant. Failure to do so results in additional expenses to make the hoe ready. Ms Billinger did not leave the home in move-in ready condition. There was hair thru out, dirty appliances, drawers, etc. This resulted in a cleaning company being hired and that expense was passed to the tenant. Toilet seats were left in stained condition and had to be replaced. HVAC filter had not been replaced as instructed. They should be replaced every 30 days. While we do understand normal wear and tear, the walls were left in undesirable condition and touch up painting was needed. All of the requirements for return of security deposit are printed in the lease. Additionally, the requirements are also emailed when notice is received from tenant. Upon further review of the pictures, move in and move out inspections, it has been determined that the tenant was billed accurately. No further money will be returned. I have included the 5 maximum pictures allowed.

    Customer Answer

    Date: 11/15/2023


    Complaint: 20812050

    I am rejecting this response because there are no pictures provided and this is completely false. 

    Sincerely,

    ******** *********

G.D. Properties and Investments, L.L.C is NOT a BBB Accredited Business.

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