We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Criminal Lawyers

Royal Legal Group, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Criminal Lawyers.

Complaints

This profile includes complaints for Royal Legal Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Royal Legal Group, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/02/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Between the dates of 9/20/22 and 9/22/22 I was charged 10 service charge fees backdated to dates I already paid service charge fees for duplicate amounts totalling $1416.40. We are now closing in on 3 months since this occurred and there has been no communication. I call almost weekly and ask for information and I am told every time that they are aware and a manager is looking into it. When I asked if I could speak to a manager about it they provided me the customer support line for global holdings which is the bank they use, of course they told me the matter is unrelated to them and there is nothing they can do about it. My payments should now be 100% complete and done, yet I am now still getting charges from the bank account for maintenance and whatnot because I have yet to get the refund sent to the account so the funds have not been dispersed to the accounts to close them out.

      Business Response

      Date: 01/13/2023

      I understand *** ******** concern.  I have forwarded his complaint to someone who should be able to ascertain what happened and how to resolve the complaint.  I believe Royal Legal Group will have this matter resolved within thirty days at the most.  Thank you for your consideration.

    • Initial Complaint

      Date:10/13/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was contacted by Royal Legal Group to approve a negotiated settlement with a creditor. It turns out the settlement offer had been rescinded by the creditor. I had approved a draft to be taken out of my account starting Nov. 1, however, the next business day (10/11/22) $1350 was taken out depleting my available balance. I contacted the company 5 times in the next 2 weeks requesting the amount be reimbursed and to cancel any remaining scheduled drafts. As of my latest contact today there remained drafts scheduled to my account and the funds had not been reimbursed. There was no email or other correspondence provided to indicate completion of my requests, no transaction or reference numbers provided.

      Business Response

      Date: 11/09/2022

      The client refused to speak with us but has received His funds back from his account. If he wants to discuss the matter further we encourage him to contact us 

    • Initial Complaint

      Date:08/26/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contracted with Royal Legal in July 2018 to pay 717.00 a month for 4 years. I had 6 debtors enrolled in the program. I later paid off one of the debtors outside the program thus reducing the number of debtors to five. For the four years of the program everything went as advertised. Royal Legal made payments to my debtors, took out their fee and we moved on. When the last debtor was paid in July 2022 I had 2207.80 left in my account. when I gave authorization for the settlement with the last debtor, I asked the Royal legal representative how I would receive the overage out of my ****** ******** account he said it would be direct deposited to my bank in 7 to 10 days. after that time frame I called Royal legal and asked where my money was and they said a check would be sent in the next 3 to 5 days. After that time period I called back and was told the 2207.80 dollars went to fees that were never charged. was not happy! I printed out the records of my ****** ******** Acct. showing every transaction for the entire 4 year period. I wrote down every time a debtor was paid Royal legal got their fee. I never missed a payment during the 4 year period. Total amount of debt to be consolidated was 41883.00 times 25%-Royal Legal fees=10470.75 that is what was owed Royal Legal. At that time Royal legal had taken out 10666.20. a difference of 195.45 that was over paid. The 2207.80 they took was not for fees they did not charge. I called back and talked to a supervisor named ****** ***** and he said he printed out the 4 yrs of payments I was looking at and saw that there was a mistake and he needed a few days to have it looked at. After 2 weeks I called and talked to a representative named ******* and she looked at the notes and said a check for 2403.25 had been mailed on August 17, 2022. I said ok Thank You. On Monday Aug. 21st I received a call from ****** ***** telling me he needed one more day to have this checked out. No check.

      Business Response

      Date: 09/09/2022

      We are worked with the client to resolve this matter.  However the matter is not yet resolved 

      Customer Answer

      Date: 09/10/2022

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]

      Complaint: ********

      I am rejecting this response because:they have been working on it for 51 days to look over 6 pages of transactions. They also do not call when they say they will. I hand copied all the transactions on the 6 pages to add them up in 1 hour and they are on day 51. They are giving me the runaround.

      Regards,

      ***** *****

      Business Response

      Date: 09/20/2022

      We believe this matter is now resolved 

    Royal Legal Group, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.