ComplaintsforRoyal Legal Group, LLC

• Initial Complaint

  12/02/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Between the dates of 9/20/22 and 9/22/22 I was charged 10 service charge fees backdated to dates I already paid service charge fees for duplicate amounts totalling $1416.40. We are now closing in on 3 months since this occurred and there has been no communication. I call almost weekly and ask for information and I am told every time that they are aware and a manager is looking into it. When I asked if I could speak to a manager about it they provided me the customer support line for global holdings which is the bank they use, of course they told me the matter is unrelated to them and there is nothing they can do about it. My payments should now be 100% complete and done, yet I am now still getting charges from the bank account for maintenance and whatnot because I have yet to get the refund sent to the account so the funds have not been dispersed to the accounts to close them out.

  Business response

  01/13/2023

  I understand *** ******** concern.  I have forwarded his complaint to someone who should be able to ascertain what happened and how to resolve the complaint.  I believe Royal Legal Group will have this matter resolved within thirty days at the most.  Thank you for your consideration.

• Initial Complaint

  10/13/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was contacted by Royal Legal Group to approve a negotiated settlement with a creditor. It turns out the settlement offer had been rescinded by the creditor. I had approved a draft to be taken out of my account starting Nov. 1, however, the next business day (10/11/22) $1350 was taken out depleting my available balance. I contacted the company 5 times in the next 2 weeks requesting the amount be reimbursed and to cancel any remaining scheduled drafts. As of my latest contact today there remained drafts scheduled to my account and the funds had not been reimbursed. There was no email or other correspondence provided to indicate completion of my requests, no transaction or reference numbers provided.

  Business response

  11/09/2022

  The client refused to speak with us but has received His funds back from his account. If he wants to discuss the matter further we encourage him to contact us 

• Initial Complaint

  08/26/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I contracted with Royal Legal in July 2018 to pay 717.00 a month for 4 years. I had 6 debtors enrolled in the program. I later paid off one of the debtors outside the program thus reducing the number of debtors to five. For the four years of the program everything went as advertised. Royal Legal made payments to my debtors, took out their fee and we moved on. When the last debtor was paid in July 2022 I had 2207.80 left in my account. when I gave authorization for the settlement with the last debtor, I asked the Royal legal representative how I would receive the overage out of my ****** ******** account he said it would be direct deposited to my bank in 7 to 10 days. after that time frame I called Royal legal and asked where my money was and they said a check would be sent in the next 3 to 5 days. After that time period I called back and was told the 2207.80 dollars went to fees that were never charged. was not happy! I printed out the records of my ****** ******** Acct. showing every transaction for the entire 4 year period. I wrote down every time a debtor was paid Royal legal got their fee. I never missed a payment during the 4 year period. Total amount of debt to be consolidated was 41883.00 times 25%-Royal Legal fees=10470.75 that is what was owed Royal Legal. At that time Royal legal had taken out 10666.20. a difference of 195.45 that was over paid. The 2207.80 they took was not for fees they did not charge. I called back and talked to a supervisor named ****** ***** and he said he printed out the 4 yrs of payments I was looking at and saw that there was a mistake and he needed a few days to have it looked at. After 2 weeks I called and talked to a representative named ******* and she looked at the notes and said a check for 2403.25 had been mailed on August 17, 2022. I said ok Thank You. On Monday Aug. 21st I received a call from ****** ***** telling me he needed one more day to have this checked out. No check.

  Business response

  09/09/2022

  We are worked with the client to resolve this matter.  However the matter is not yet resolved 

  Customer response

  09/10/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because:they have been working on it for 51 days to look over 6 pages of transactions. They also do not call when they say they will. I hand copied all the transactions on the 6 pages to add them up in 1 hour and they are on day 51. They are giving me the runaround.
  
  Regards,
  
  ***** *****

  Business response

  09/20/2022

  We believe this matter is now resolved 

• Initial Complaint

  04/05/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was enrolled in a program to get my credit card bills paid off, in November I had $500 left on a bill and that was the only one left, at that time we were trying to refinance our home loan and needed it paid off to finalize the loan so I called Royal and they got said that there was enough money in my holding account to take care of that payment and got it paid, at that time I thought everything was paid in full but one of my accounts had a -$300 credit which I thought was strange. I believe the las withdrawal from my account was in October and the were around $772.33. When I looked at my ****** holdings account there was still over $100.00 I’m not sure of the correct amount so I called them and they said that Royal Legal had taken that money and closed the account at that time. Then on Feb 14 2022 they took out another $672.33. I have been calling them since then to see when I would get my money back and they keep telling me in a few days, but the last time they told me it was ****** Holdings that would send me a check, so I call ****** Holdings and they say that now Royal legal has that account on hold for $700 legal fees which is the 1st time I have heard that, so I call Royal Legal back and they now say there wasn’t enough money to make the last payment in my account and now I owe them $700, I am sure there was enough in that account to pay off the last bill but since that account has been closed I can’t check that, I assume that they had to open or reopen an account to but my $672.33 in. I just wish I could get an itemized of that ****** Holdings account or accounts to see what happened to all the payments and balances left. Thank you for any help you can give me

  Business response

  04/07/2022

  This client's account is being reviewed and we will reach out to the client to discuss and resolve the complaint.

• Initial Complaint

  12/03/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have been enrolled in their debt settlement program since 2019. Never in my life have I been lied to as much as these people lie to me! They refuse, I mean completely REFUSE to return a phone call. I have asked multiple times to get a call from anyone who can tell me why some of my accts have not yet been settled. No one answering the phone can answer a question for you, when you get frustrated and ask to talk to a manager the manager refuses to answer as well. I have been told no less than 6 times I would get a call back from either the person working my case or the lawyer working the acct and NEVER, NOT 1 TIME HAS A CALL BEEN RETURNED. 3 FREAKING YEARS, NO CALL BACK. In addition, I was told that if my issues ever went to court they would be by my side to help me through, NOPE! 2 times I had to miss work and attempt to DEFEND MYSELF, ALL ALONE, IN A COURTROOM WITH NO LESS THAN 50 PEOPLE IN IT STARING AT ME WHILE I HAVE A COMPLETE BREAKDOWN AND PANIC ATTACK BECAUSE I HAVE NO IDEA WHAT THE **** IS GOING ON. LEFT BOTH TIMES SOBBING. Worst decision of my entire life. What I need and have asked for multiple times is the following questions answered: HOW MUCH LONGER AM I TO BE PUT THROUGH THIS TORTURE BEFORE IT IS OVER? Originally told 2 years, that has now passed. HOW MUCH $$$ TO GET ME THE **** OUT OF YOUR HORRIBLE PROGRAM RIGHT NOW??? Finally, my contract states that you will always be available to answer my questions whenever I needed the assistance, since you completely refuse and continue to refuse to follow through with your side, DESPITE THE FACT THAT I HAVE MISSED ZERO PAYMENTS AND FOLLOWED THROUGH WITH MY CONTRACTUAL OBLIGATIONS COMPLETLEY, my final question is MAY I HAVE BACK ALL YOU ARE HOLDING IN MY "SAVINGS" AND DEPART FROM THIS HELLISH ABYSS YOU HAVE ME SINKING INTO so that I may actually get something settled ON MY OWN and move on with my life? Any assistance to get me any response whatsoever to 1, or all of my questions would be a huge win, thanks!

  Business response

  12/07/2021

  We Will contact the client to discuss a satisfactory resolution 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩