Business Profile
Event Ticket Sales
TicketSmarter Inc.This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Event Ticket Sales.
Reviews
Customer Review Ratings
1.11/5 stars
Average of 94 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromDawn W
Date: 03/19/2025
1 starDawn W
Date: 03/19/2025
No stars at all. I have gotten nothing but the run around. I literally called as soon as I hit the button cause then I noticed that my screen was no longer Ticket Master and was Ticket Smarter. That alone should be a against the law. I was told just call back with confirmation number and they would definitely help me. I then purchased tickets through Ticket Master. When I received my confirmation, called and was told there is nothing that they could do cause the order was confirmed. I have been trying to get my tickets, so I can be sure I will have them to resale and now they won't have them till before the concert, so I can't even resale. They suggested I sign a consignment form and they will sell them for me. They have done a very though job to be sure they screw you. Has anyone tried legal action? My order is over $1000.TicketSmarter Inc.
Date: 03/19/2025
Hi Dawn, Thank you for reaching out. Similar to other ticket marketplaces, all sales are final and there are no ticket cancellations, returns, or exchanges. You do have the option to sell your tickets via https://selltickets.ticketsmarter.com or any other ticket resale marketplace. You can still list your tickets for sale with the delivery delay in place on your tickets as you can set the delivery date of your own ticket listing. Additionally, you can continue to work with our consignment team and they will assist you with selling the tickets. Thank you, TicketSmarterReview fromLynda L
Date: 03/18/2025
1 starLynda L
Date: 03/18/2025
I have purchased VIP tickets for the sturniolo triplets tour 2025 for their Toronto date of April 14/25 to date have not recieved the tickets and don't appreciate the fact that you are telling me to wait until the day before the show, just to find out what everyone else is saying that they never recieved their tickets. These tickets are a birthday gift for my granddaughter and I paid almost $5600 Canadian for these tickets. Can you send these tickets to me now. If not I will be sending a report to police regarding being scammed as so many others seemed to of been.TicketSmarter Inc.
Date: 03/19/2025
Hi Lynda, We received your email yesterday regarding this matter and had our customer support team look into it immediately. Within two hours of your original email, we informed you that our customer support team reached out to the ticket seller and that the ticket seller was able to transfer the tickets to you. An email with instructions to access the tickets has been sent to your email address. If you are not seeing the email with the ticket instructions, please be sure to check your spam and promotions folders. Thank you, TicketSmarterReview fromMaria M
Date: 03/08/2025
1 starMaria M
Date: 03/08/2025
Ticketmaster is a full scam. BEWARE OF ANYONE USING THEM. READ THEIR REVIEWS. They sell tickets and then do not deliver and put you in a bind on the day of the show. You can fight back by reporting this at FEDERAL TRADE COMMISSION- www.ftc.gov Better Business Bureau -www.bbb.org State Attorney General- super important so each state is aware of this fraud. Www.naag.org>click find my AG and file the complaint. Stop the scammers!TicketSmarter Inc.
Date: 03/17/2025
Hi Maria, We had our customer support team take a closer look into this matter. Unfortunately, the ticket seller was unable to provide the tickets as originally purchased. When situations like this occur, our customer support team will work with the ticket seller to provide alternate tickets for the event. The ticket seller was able to provide floor seats that were of comparable value to the mezzanine seats that were originally purchased. Thank you, TicketSmarterReview fromMargaret S
Date: 01/24/2025
1 starMargaret S
Date: 01/24/2025
I bought tickets for Mellisa E******** on 1/25/25. I have tried to download the tickets and the sight is not available. This is my daughters birthday present. I spent over 300 hundred dollars that i can not afford to loose. Please contact me asap.TicketSmarter Inc.
Date: 01/31/2025
Hello Margaret, Thank you for bringing this matter to our attention. We have reached out to our customer support team and they have confirmed that the tickets were transferred to you by the seller on January 1, 2025 at 7:47 am (ET). If you had issues with accessing your tickets before the event, please send an email with more information to [email protected] with the subject line "About My Order". Thank you, TicketSmarterReview fromJason P
Date: 12/05/2024
1 starJason P
Date: 12/05/2024
Saw these guys on Facebook and excitedly bought tickets to a concert. Thats how they get you. The fact that they are not BBB accredited should have been a sign. They do not specify that they are ticket resellers. When you make your purchase, they send you an email promising to send you tickets the day before the event. Apparently, most people never get their tickets. I contacted customer support and was stonewall, just told that all sales are final. Don't fall for it!TicketSmarter Inc.
Date: 12/06/2024
Hi Jason, Thank you for reaching out. TicketSmarter is a ticket resale marketplace where third-party sellers can list their inventory for sale. This is noted throughout TicketSmarter’s website, including in the “About Us” section on the home page. Additionally, the 100% Guarantee covers all tickets purchased on TicketSmarter’s marketplace (https://www.ticketsmarter.com/legit-guarantee). The third-party seller is responsible for the delivery method and delivery date of their ticket inventory. The ready-by date on your order confirmation email indicates that the tickets may be delivered at any time leading up to or on that date. You may request an earlier delivery of the tickets by sending an email to [email protected], however, please note that an earlier delivery is not guaranteed due to various factors (e.g. a delivery delay issued by the event venue, etc.). Sincerely, TicketSmarterReview fromJodi D
Date: 10/30/2024
1 starJodi D
Date: 10/30/2024
Bought cyndi lauper tickets this summer. Seller was suppose to email me the day before concert. No email. Called ticket smart and then reassured me seller would email me that day. Now in new york the day of the concert and still no tickets. Call ticket smart again and the ensured the seller would email me within a couple of hours. Its 4:49 pm and show starts at 8 pm an still no tickets.TicketSmarter Inc.
Date: 11/04/2024
Hi Jodi, Thank you for reaching out about your order. We had our customer support team take a closer look into this matter. Unfortunately, the ticket seller was unable to provide the tickets in time for your event. When situations like this occur, our customer support team will attempt to provide alternate tickets for the event. The customer support team was unable to locate alternate tickets and therefore processed a refund for your order. The refund was initiated on October 30 and our customer support team sent an email to the email address on file to notify you of the refund status. Sincerely, TicketSmarterReview fromWillis R
Date: 10/30/2024
1 starWillis R
Date: 10/30/2024
I ordered expensive tickets, and the pandemic hit, I couldn't get ahold of anyone for two years...They emailed and said the tickets would come day of the show! Tickets were a no show...Over 600 bucks...I still can't get ahold of them.....TicketSmarter Inc.
Date: 10/31/2024
Hi Willis, Thank you for reaching out. We would like to have our customer support team take a look into this matter but they are unable to locate an order with the information included in this review. Please send an email to [email protected] with the subject line, "About My Order." In this email please include the details of this review along with the order number, full name, email address and phone number used to place the order. Sincerely, TicketSmarterReview fromDoug G
Date: 10/27/2024
1 starDoug G
Date: 10/27/2024
Purchased concert tickets from TicketSmarter for ADTR in Las Vegas. Venue came out and said everyone attending must show proof of Covid 19 vaccine. Concert venue said they would reimburse people who weren't vaccinated. TicketSmarter did not refund my $350 tickets because that didn't fall within their business model. Do not buy from these Ticket Master wanna be crooks!TicketSmarter Inc.
Date: 10/29/2024
Hi Doug, Thank you for reaching out. We would like to have our customer support team take a closer look into this matter but are unable to locate an order using the information provided in this review. Please send an email to [email protected] with the subject line, "About My Order. " In this email, please include the details of this review and the event along with the order number, full name, email address and phone number used to place the order. Sincerely, TicketSmarterReview fromAnastasia R
Date: 10/08/2024
1 starAnastasia R
Date: 10/08/2024
Scam. Never sent me my tickets and at the show day I was supposed to buy a new onesTicketSmarter Inc.
Date: 10/08/2024
Hi Anastasia, Thank you for reaching out. TicketSmarter is a legitimate ticket resale marketplace with a 100% Guarantee (https://www.ticketsmarter.com/legit-guarantee) that applies to all tickets that are purchased on the marketplace. We had our customer support team look into this matter and they confirmed that the tickets were delivered on 2/8/2024, shortly after the order was placed. When you reached out to our customer support team on 10/5/2024 for assistance, they contacted the ticket seller requesting a ticket retransfer. Due to unforeseen circumstances, the ticket seller was unable to retransfer the tickets. Our support team reached out to you with an offer for alternate tickets but did not receive a response. As a result, a full refund was issued for this order on 10/8/2024. Sincerely, TicketSmarterReview fromMichael R
Date: 09/18/2024
1 starMichael R
Date: 09/18/2024
This site is a scam. I sold tickets and transfered them to another person, then the site says they never sold and there is no log in or account info to use as reference. I'm out 175 dollars because of them.TicketSmarter Inc.
Date: 09/19/2024
Hi Michael, Thank you for reaching out. We had our customer support team take a look into this matter and they confirmed that you signed a consignment agreement form on 5/11/2024 to resell the tickets. When you contacted our customer support team via email on 5/15/2024 inquiring about payment, a support representative explained the resale policy. Our customer support team has also attempted to contact you via phone several times to explain the resale process but received no response. As our customer support team confirmed that the tickets were not purchased by another ticket buyer for the event on 9/1/13/2024, per the consignment agreement that you signed, all sales remain final. If you have any questions regarding this matter, you may contact our customer service center via email at [email protected] or via phone at (888) 671-5676. Sincerely, TicketSmarter
TicketSmarter Inc. is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.