ComplaintsforRTS Financial

• Initial Complaint

  06/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I was referred by axle fuel card sales rep (P.A.) to RTS Financial. I spoke to ***** a sales representative at RTS and he started the process to get me started. He also stated that it would only take two days to get setup and funded threw RTS Financial. Three weeks later later I was funded for 3 broker loads I sent ***** via email. Before I got funded ( 2 weeks into the setup process i spoke to ***** **** and his Supervisor and i told that im NO LONGER want to continue the process and they said they will cancel the process. They never canceled and they are trying to FORCE me to be their customer. I’ve called and sent emails numerous times and they will NOT answer reply back. Last email I wrote to them was explaining that I’m tired of there lies and FALSE advertisement on behalf of RTS Financial and that if this issue is not resolved i was going to report them and file a complaint.

  Customer response

  06/28/2024

  I have not been able to communicate with RTS. They been ignoring my calls and emails.

• Initial Complaint

  06/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  RTS Financial is trying to hold me HOSTAGE! I’ve been factoring with RTS since 2017 and have grown from 1 to 14 trucks. My sales rep, ******** ******, will only speak to me after I send a termination letter. Any other time I try to reach him, I get no response. I have been trying to get his attention since July 20th of 2023 to address the prime rate adjustments being applied to my account which were really hurting me financially. After many unanswered attempts, including emails sent on 7/27, 7/31, 8/30, and 10/4 on this topic, I finally gave up and decided just to move on to another factoring company when my contract expires. On March 6th, 2024, I reached out to both ******** and the operations team to get clarification on the latest effective date of my contract since several amendments have been signed over the years, and as expected, I received no response from ******** and the response from operations was “Talk to ********”. So I submitted my termination letter based on the original contract effective date of May 24th. Just 22 minutes after sending this letter, ******** reached out and over the next several weeks we discussed my intent to move on. These communications were happening well within the 60-90 day termination window. My intentions to leave were clear. I had expressed my disappointment with how he has ignored me over the years. He still had hopes to retain my business and pushed me to think about it but was unresponsive even when I told him on 4/16 and 4/30 to make an offer. I know now that it was all a stall tactic to get past the termination window. It wasn’t until May 24th, the day of my scheduled buyout, that he let me know my termination letter was submitted 8 days early and there was ABSOLUTELY no way for me to leave. These are DECEPTIVE and UNETHICAL business practices designed to trick clients in to one more year of NEGLECT!

• Initial Complaint

  06/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  RTS told one of their clients that we have a low credit score and they could not factor their load from us. Not a big issue. We paid their client direct. We have a 100 ansonia business credit score ran 5 minutes after rts made the slanderous claim against our perfect credit score. I am happy to provide the perfect 6 month credit score to this bureau or RTS. I paid $18 to get it. Happy to send it everywhere.

• Initial Complaint

  05/09/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  on 2/7/24 signed a contract with a 6 month promotional period. We are not happy with their services and have asked to cancel said contract. as we are in month 3 of contract. This contract is backdated to 12/15/23 and they are now not only not providing letter of release that THEY said they would send, but also now saying that there is a termination fee well over what is stated on their contract regardless of the promotional period. I would like to cancel contract with no early termination period and everyone go on their marry way.

• Initial Complaint

  04/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  My company signed up for this factoring company for our trucking business on the promise from the salesman that the rate would be 3.25%. When sent over the contract we didn’t do our due diligence and see that they changed the rate to a higher than agreed upon amount. We were then offered a bundle rate of 2.75% if we signed on to use their fuel card along with their factoring services. When speaking to the sales woman she told us that the only stipulation to get that 2.75% is to use the fuel card. NOTHING ELSE. After catching the company charging more money than the agreed upon amount we called and were promised a refund for the mistake that we never received. We then caught them once again charging the incorrect amount and spoke to a gentleman tanner who told us that It was due to a stipulation that was never disclosed to us but was included in the contract. We were disgustingly told that “the next time there’s a contract in front of us we should read the fine print”. This is how this company makes their money. They employ salespeople who purposefully leave out pertinent information in order to catch an unsuspecting and trusting small business owner and take advantage of them via contracts and deceptive sales people. Now was are stuck in a two year contract unless we pay to get out of the contract.

• Initial Complaint

  04/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  This company has a ucc filling on my company and all I did was fill out an application. They keep saying we’ve never done a load or any fillings together. I need a release form and they are doing everything not to send me my document. I call them everyday & the sales guy Dominique will do everything not to to help get me the release form I’m asking for. I’ve never done one load or factoring with them. This a scam company do not work with them by any means

• Initial Complaint

  04/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  RTS will not release our account to Apex or any other factoring company. We do not have a contract with them, but they have a hold on our invoices and funds, and will not work with us to release this and won't return our calls. They are basically holding our account hostage and demanding $5,000.00 to release the account and they have no contractural right and/or authority.

• Initial Complaint

  04/06/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  My contract expires April 12 2024. My account representatives ****** **** and ***** ****** promised to send me a new contract on Apil 2nd 2024 over the phone. I have tried to call and email them since then because they never sent that promised new factoring contract to me. Today (4/5/2024) I was able to get in touch with Tanner and he promised to get the new factoring contract to me in 5 minutes. 1 hour later I still did not receive it. Then I got a message from them saying that they can only send me a new contract next week. I am 6 business days out from my contract expiration date. It has been terrible stress and bad business experience with RTS. I cannot recommend RTS to anybody else anymore. I am leaving to a better factoring that will treat me and my business a lot better and will respect me.

• Initial Complaint

  04/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I am writing to express my profound disappointment and concern regarding the practices of RTS, the factory company. As a customer, I have experienced a disturbing lack of empathy, transparency, and fairness in our dealings with your company. First and foremost, there appears to be a blatant disregard for the well-being and satisfaction of customers. Your company’s apparent lack of empathy towards customers’ concerns and needs is deeply troubling. It is disheartening to see a company prioritize profits over the welfare of its customers. Furthermore, the lack of clarity and transparency when signing contracts is alarming. Hidden fees and obscure terms make it incredibly difficult for customers to make informed decisions. This lack of transparency not only erodes trust but also leaves customers vulnerable to exploitation. Most concerning, however, is the apparent nefariousness in your company’s practices of trying to bind customers into contracts designed to financially injure them. It is unacceptable for a company to employ tactics aimed at trapping customers into never-ending contracts that are financially detrimental. This is not only unethical but also morally reprehensible. Moreover, it is deeply troubling to learn about your company’s willingness to go to extreme lengths, even borderline legal, to trap customers into these contracts. Such predatory practices have no place in a fair and just business environment. I urge RTS to reconsider its business practices and prioritize transparency, fairness, and empathy towards its customers. It is imperative that your company uphold ethical standards and treat customers with the respect and fairness they deserve. Failure to address these concerns will not only result in continued dissatisfaction among customers but also tarnish the reputation of your company in the long run.

• Initial Complaint

  03/31/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  1-when I agreement for one year with rts they offered me 2.50 percent factoring changes within couple of months rts changed policy to charging up to 5 percent. 2- May 31 2023 Before I booked a load-I checked broker * ********* ********* * credit on rts apps shown on green zone. After 3 months rts start cutting money from my others invoice until rts cut 2000 plus other expenses. I called rts representative she said my ********* invoice declined. I according to your credit report ********* is in green zone. She said not only you there are few other invoice were declined. I said why they are in green zone. She said G******** was in red zone twice few months ago they requested to transfer in green zone and rts did it regardless of unpaid passed invoice. "Actually rts supporting cheater broker to rip off truck drivers " I find out that rts rip off truck drivers up to 6000 dollars to release from rts. Rts also collect money from cheater broker to upgrade credit - broker can rip off individual owner operator. I decided to get out from rts.my agreement was due on March 22 2024. I gave 90 days notice according to rts policy. December 15 2023. Now rts not issuing me any release letter. Blocking me not to join any other factoring company. Cheater always be Cheater. According to this letter rts put UCC FILING # ********** ******** told me rts block you not to attend any factoring company. I lost 2 thousand dollars plus fuel and time just because rts cheated on credit report.

  Customer response

  04/14/2024

  April 10 rts called me asking me why I want to leave and if I can rejoin rts. I said you guys upgrade cheater brokers reading and truck driver endup loosing money. He was agree with that. But not willing to return of my lost invoice. I demand for release letter to join another company. He said you will have your letter this evening or tomorrow. 

  Thank You. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩