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Business Profile

Salt

Compass Minerals

This business is NOT BBB Accredited.

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Complaint Details

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  • Initial Complaint

    02/02/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I came across this product which I was happy to read won't harm concrete/carpets/or floors...on the front on it I used the product 3days later I noticed like spots them spots turned out to be my beautiful sidewalk was crumbling I called company headquarters spoke to customer service specialist and was told they have acknowledge some problems before with there product was told there sending the pictures to the higher ups and will get back to me .... please help me with this I feel like it's false advertising and deceiving

    Business response

    03/06/2024

    We have reviewed the concerns raised as to our Safe Step® Pro Series® Choice Formula 960 Ice Melter with MG 104® product with our applicable internal teams. Per the "Caution" statement on the product bag, ice melters can cause surface damage because of the stress associated with accelerated freezing and thawing cycles, and such potential for damage can increase due to severity of weather and the age, quality and curing of the concrete. As a result, when deciding whether or not to use ice melters, users must weigh the hazards associated with slippery surfaces against the potential for surface damage. Base on the foregoing, Compass Minerals is unable to assume responsibility for the concrete damage you've alleged. 

    Customer response

    03/08/2024

     
    Complaint: ********

    I am rejecting this response because:

    Makes no sense that they advertise won't harm concrete...when it destroys it and when I called the first time I was told they have had bad salt in the past ....and by the way my sidewalk was 2 years old well cured I was led to believe it was safe base off what it says in the front it don't take a rocket scientist to spred salt I understand they/you guys are trying to not be at fault but it clearly states WONT HARM WHICH IS FAR FROM THE TRUTH ILL BE IN CONTACT WITH THE ATTORNEY GENERAL

    Sincerely,

    ***** ****

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BBB Rating & Accreditation

A+

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Years in Business: 37

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Contact Information

9900 W 109th St Ste 100

Overland Park, KS 66210-1436

Visit Website
(913) 344-9100

Customer Complaints Summary

1 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

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