Business ProfileforCDL Group of Companies

My family contacted the plumbing dept. of CDL Electric on March 13th, 2023 to fix a toilet clog that kept us out of our house over the weekend. The plumbers attempted to unclog the toilet, but failed. They claimed that a "clean out" had to be installed on the sewer line outside of the house. It would be the "only way to fix the problem". They would need to return to locate the sewer line, dig, and install the clean out later in the week. When they returned, they dug in the year for two days but "could not locate the sewer line"(all while charging an hourly rate for 2 to 3 workers). I took a shovel and located the sewer line for them. They claimed to have installed the clean out and that it "worked". They claimed to have removed the clog. My family was forced to relocate for a couple of weeks while the bathroom floors were repaired(due to the overflow from the clog). When we returned to our home, the toilets continued to be clogged. Our Homeowner's Insurance called **********. ********** said that the clean out installed by CDL was "wrong", "poorly installed", and "unusable". A second plumber(not from CDL) was called to fix the problem. He was able to install a correct clean out that allowed ********** to locate the clog that CDL lied about removing(it had just been "shoved further down"). Trying to rectify this with CDL, I was lied to by the managers. The managers at CDL fraudulently claimed: 1. the clog was corrected on the 1st day(before they installed the bad clean out)(Absolutely untrue). 2. I "asked them to install the clean out" even though "the toilets were unclogged" and "it wasn't really needed"(Again, untrue. The toilets were never unclogged by CDL). 3. They "didn't even install the clean out", they just "raised an old one" they found(Untrue, there was no "old clean out". The only clean out was the bad, unusable one they installed). Now I'm having to pay a 2nd plumber to do what CDL lied about doing. Can you please help with a resolution?