Complaints

This profile includes complaints for Block Multifamily LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Block Multifamily LLC

  8416 Melrose Dr Shawnee Msn, KS 66214-1646

• 

  Block Multifamily LLC

  4501 College Blvd Leawood, KS 66211-1921

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid this apartment complex at least $500 in application fees. I decided not to occupy the dwelling because upon visiting the unit, I observed that its condition did not align with my expectations, nor should it align with anyone's. One bedroom did not have electricity; the bedroom light would not turn on, and there appeared to be residue from feces or urine in the toilet. The sheetrock was damaged, the kitchen was filthy, and some liquid was all over the cabinets. I informed the property management. They said they were going to clean the unit, but that was never done. Now, they want to penalize me for not wanting to stay at their property. Additionally, because of technical difficulties, I did not sign the lease. Their staff signed the lease with my name, which should be recorded on camera. They want to ruin my credit by sending me to collections for $2,113.16. I've had conversations with the office manager, who is very rude and condescending. She makes excuses and acts as if expecting a potential tenant to walk into a decently clean apartment unit is unreasonable. She makes excuses that they are a new apartment complex and that it wasn't their fault. However, there are similar Google reviews stating the same issue. She would instead deflect and shift blame rather than take an ounce of accountability in the matter.

  Business Response

  Date: 03/27/2025

  *** ****** initially applied to live at *** ******** ** ***** on 5/1/2024. She signed a lease agreement on 5/6/2024, stating that she would be moving into an apartment home on 6/29/2024. On 6/2/2024, she notified the Leasing Office that she would be cancelling her move-in. Again, on 11/17/2024, *** ****** applied to live at *** ******** ** *****. Again, she signed a lease agreement on 11/20/2024, which was for a lease term of 11/20/2024 – 01/19/2026. That same day, 11/20/2024, *** ****** took possession of the apartment home by accepting keys and paying the required move-in balance with a personal check. 
  
  The lease was fully executed by all parties at 4:19pm on 11/20/2024. The IP Address used to sign the Lease Agreement by the resident shows a cellular device, registered to the complainant. At no point did our staff sign the lease on their behalf, as we strictly adhere to legal leasing protocols.
  
  The next morning, the morning of 11/21/2024, *** ****** notified the Leasing Office via email that she “decided not to take this apartment” for reasons unrelated to the concerns outlined in the complaint. When the Leasing Office provided details on the necessary steps to buy out of the lease agreement, which *** ****** signed the day prior, the photos included in this complaint were sent as a response. 
  
  Upon receiving notice of the applicant’s dissatisfaction with the unit’s condition, our team immediately offered to complete any necessary cleaning or touch-ups. Per Paragraph 26 of the lease agreement, “Within 5 days of the initial date of occupancy or upon delivery or possession of the unit, you and we (or our representative) will jointly inventory the apartment and prepare a written record detailing the condition of the apartment”. The team at *** ******** ** ***** was never afforded the opportunity to walk the unit with *** ******, nor were we given time to amend the areas of the apartment that *** ****** found dissatisfying. While we acknowledge that the initial presentation of the unit did not meet our standard and our team was disheartened to have missed the mark on this expedited move-in, the applicant declined our offer of resolution and instead chose not to proceed with the lease. She returned the keys on 11/21/2024 and refused any further discussion. 
  
  Additionally, while the applicant initially paid the move-in balance, they later stopped payment through their bank, resulting in a reversal of funds. This action left an unpaid balance, which became due when the account was finalized at move-out and associated fees outlined in the lease contact were charged. As with all residents, we must enforce the terms of the lease agreement, and the outstanding balance reflects the applicant’s decision to forfeit their lease after execution.
  
  We are committed to providing quality housing and professional service, and we regret that this applicant did not have the experience they had hoped for. The team at *** ******** ** ***** did make every effort to resolve the concerns brought forth during this move-in process; however, we were not provided with the opportunity to remedy *** ******’s dissatisfaction.  
  
  

• Initial Complaint

  Date:04/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been informed by *****, the building manager of ******** **** *****, ****, a regional manager for Block Multifamily Group, and ******, the Vice President of Marketing that it is Block Multifamily Groups position to file for eviction at 14 days past due, to charge a $550 lease reinstatement fee which is not disclosed in the rental agreement at 14 days past due no matter the cause, and to charge the tenant with any attorney's fees incurred by the company while filing for eviction at 14 days past due while the tenant is still with in the lease agreement. This is potentially thousands of dollars of undisclosed excess cost to a renter while they are staying within the parameters of the lease agreement drawn up by Block Multifamily Group. This seemed odd to me, but it has been confirmed by *****, ****, and ****** that this is standard practice and procedure for the Block Multifamily Group. A HUD investigation has been initiated into the legitimacy of the undisclosed fees and the schedule of said fees. The investigation is currently on going. Any current or potential renter or property owner should consider this when deciding whether or not to do business with Block Multifamily Group.

  Business Response

  Date: 05/10/2023

  *** ***** was sent a standard, legally sound Missouri Demand for Payment after the household failed to pay rent for the month of April. In accordance with Page 12 of the Lease Agreement.
  due on or before the 1st of the month. According to his lease agreement, and Block Multifamily Group’s standard policy, we allow a grace period of 5 days, meaning that all rental payments are due no later than the 5th of the month before a late fee may be charged. In total, after a late fee was assessed, in accordance with *** *****’s Lease Agreement, the household owes ******** **** ***** $1,355. Unfortunately, *** ***** was unable to make any good faith payment toward this balance, which lead the Community Manager to send the standard Demand for Payment Notice. In accordance with Fair Housing guidelines, all residents who failed to pay their April rent, as of April 6th were sent the same notice. On April 7, 2023, 41 residents were sent the exact same Demand for Payment notice that *** ***** received. Of those 41 residents, 13 residents communicated with our Leasing Office regarding their outstanding balance, 20 residents made payments, and 8 residents were sent a second Balance Due Notice on 4/18. Unfortunately, rather than pay rent or make arrangements with the office to pay toward the balance, *** ***** has chosen to leave reviews online, send emails to various members of the corporate office, and report the community to the Better Business Bureau.
  **** *****
  
  

• Initial Complaint

  Date:04/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 31 a tornado him the apartment complex, I haven’t been able to inhabit my apartment for 7 days. They had been no communication with the apartment complex and my self and I have send and emails and left messages without any reply as to have to proceed after the tornado. My apartment suffered damages and there are no lights in the apartment, there was also a late fee of $100 in posed aftermath of the tornado, without any communication at all and no accommodation due to damages suffered to my apartment.

  Business Response

  Date: 04/10/2023

  On March 30th ****** **** was affected by the Tornado causing the community to be without electricity, internet and phone service, the electricity was restored on Thursday, April 6th 2023 approximately at 11pm.  Management has been on-site daily communicating with the residents that she can reach, unfortunately the community is still without internet and phone service so any emails would have not been received. ******** ****** apartment has damage to her window, it’s a double pane window and the inside panel needs to be replaced, maintenance will have this replaced by close of business tomorrow, the outside panels will be replaced by end of this week.  Regarding the $100.00 late fee, this charge is automatic and WILL be waived for the month of April.  Should you have any further questions or concerns please feel free to reach out to me.
  Thank you. *** ****** Regional Manager

  Customer Answer

  Date: 04/11/2023

  I am rejecting this response because: Thank you for your response to this matter, and as far as any further concerns on the matter, my main  concerns are having to pay a full months rent when I was displaced for 10 days. While your message says power was restored on April 6th, at 11pm, I still wasn't able to occupy my apartment until April 9th. I was tasked with finding my own shelter, securing food and personal items. I feel since I was displaced for 10 of the 30 days of the month of April that those days be reflected in the amount of rent paid for the month of April. My April rent should be reduced by a third, 1/3, or the amount of $395.33 as well as other monies that were incurred.
  Regards,
  ******** *****

  Business Response

  Date: 04/12/2023

  Unfortunately, at this time we have agreed to waive any late fees that have been assessed no rent credit will be given, if you need assistance for the time you could not be in your apartment you must reach out to ******** or *****

  Thank you

   

  Customer Answer

  Date: 04/12/2023

  Complaint: ********
  I am rejecting this response because:  I just received this notice from the complex today. I have an issue with if you can send out an email you can answer an email or reach to communicate. Nutin has been done. When was the late fee going to be taken off cause apparently the complex is not aware. Can you please have someone at the complex to communicate with me so we can have a clear and better understanding about the options.
  Regards,
  ******** *****

• Initial Complaint

  Date:01/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* **** ******* in Fort Worth Texas . I paid my last month of prorated rent $736.95 using a money order (**** manager, insisted I do so). I turned in the money order to the rent deposit box on Dec 2 2022. Only to find out a week later through email that the money order was never Received. How can it not be received when I placed it in a designated secure box that doesn’t allow for items to come out once dropped in? Another week goes by. *** insists that I get a new money order, although I told him many times that my bank will not stop payments on money orders. Since I did not want this to go to collections (& *** informed me that he worked at a bank and that the old money order will be flagged and that person will go to jail..) , I get another money order on Dec 16 2022 for $736.95 and turn it into ***. Days later, i check my bank account only to see that BOTH money orders with the payee “******* **** *******” have been deposited… $1400+ gone from my account due to a “missing” money order. I have not heard back from corporate. I have had the most stressful holidays due to this happening. I need a refund from the money order of $736.95. It has been over a month with no resolution and I am getting ready to take this to small claims court. EECU is not able to help me any further with getting this money back. Please help me in resolving this matter. Thank you.

  Business Response

  Date: 01/23/2023

  Thank you for taking time to reach out regarding your concerns.
  Our team has been in communication with the tenant from the
  first report on 12/6/2022 regarding the payment that was
  stated to have been placed in our night drop. Our team did
  reach out to the bank who had stated up until 12/19/22 that
  the cashier’s check had not been cashed. We did ask the tenant
  to have a stop payment on the check so she could then be
  issued a new check. The tenant never informed the office the
  original payment was cashed until we have received this
  complaint. At this time our team did reach out to the bank to
  confirm payment was cashed. The bank did provide our offices
  with a copy which did show it was not cashed by our company.
  The team did file a police report with the **** ***** Police
  Department who is actively investigating this case. They have
  also recommended the tenant file a report as well. We will be
  giving the resident a concession on her account in the amount
  of the stolen money order.
  Please let us know if you need anything further from us.

• Initial Complaint

  Date:10/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Case Description I am a tenant in one of Multiblock Family Group’s properties and have experienced problems with Maintenance repairs that have yet to be completed and have uncovered many things that have made it clear my unit was never properly inspected and it’s become inhabitable. There is no proper ventilation and our backdoor is a fire hazard and fall out. The building is infested by cockroaches to the point I have discarded use of kitchen and other areas like second bedroom, cabinets that are putrid, use of my property like microwave, desktop computer and internet router cables have been damaged by this pest activity. I also highly suspect black mold in bathroom and bedrooms and due to a great leak problem in kitchen and bathroom the apartment reeks of mold and in cases when the a/c is on it is difficult to breathe. Property management has been discriminatory and is in the habit of taking petty retaliation actions after I any attempt to exercise my rights as tenant. I’m a single working mother, I walk to work every day and I depend on food stamps to feed my family which means not being able to use my own kitchen due to landlord negligence is a financial burden. Please know that I have proper documentation, evidence such as photos, videos and audio of property’s treatment and attitude towards me personally. (After interviews with my neighbors they all confirm same exact problems specially the cockroaches everywhere)

  my rights as tenant. I’m a single working mother, I walk to work every day and I depend on food stamps to feed my family which means not being able to use my own kitchen due to landlord negligence is a financial burden. Please know that I have proper documentation, evidence such as photos, videos and audio of property’s treatment and attitude towards me personally. (After interviews with my neighbors they all confirm same exact problems specially the cockroaches everywhere)

  Business Response

  Date: 11/03/2022

  Good afternoon,
  
  I have spoken with ***** ******* about the issues she is having at *** ***** Apartment Homes. We have entered her apartment and made note of everything we have spoken about. ***** has been informed that we will begin correcting everything on Monday and make sure all issues are repaired. Also, pest control will be onsite to treat her apartment on Tuesday. 
  
   
  
  Thank you,
  ***** *******

• Initial Complaint

  Date:09/08/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a resident of ***** **** apartments formally known as ******* **** in Shreveport. I recently moved out due to the declining state of the apartments, safety and lack of professionalism with the office staff and regional manager. I was overcharged on my final rent and was supposed to be reimbursed. The manager ******* left me a voicemail on 8/4 saying that she had my refund. I called her right back to inform her to send to the forwarding address that I left but she did not answer. Since then I have called ***** **** apartments and left messages with their 24hrs service, I’ve sent emails to ******* and I’ve submitted request to their portal. Most recently I spoke with ******* who is the office assistant but I have yet to be reimbursed nor has my request for a call back has been answered. If this matter is not resolved I will be seeking court justice on the water damage, pictures of mold, pics of parking lot filled with deep pot holes that damage my air shocks, pics of all the nails/construction that was being done on top of my head that was dangerous.