Business ProfileforEquip-Bid.com, Inc.

Ive used equip bid off and on for a few years now. I’ve referred so many friends and family to their site. I’ve spent $100’s or more by now. I went to bid on an item on aug 7th. The customer support said my account had been locked do to a non payment or non pick up on an invoice I didn’t bid on. I replied to the email questioning the security of the site because I didn’t bid on that item. They told me to pay a $20 fee. I don’t think I should have to pay money so all of the sudden have my account in good standing?? I said I would just create a new account with a different email and shut the other one down due to security and me communicating multiple times I didn’t bid on the item they are saying I did. She informed me I have been permanently removed from the site. So my frustration is I’m the customer. I’m communicating and saying I didn’t bid on the item at hand and the solution is lock me out until I pay more money or remove me from a site I’ve used so freely with out any issues for a few years and referred so many of my family and friends too?? ****** **** is the customer service manager that has locked me out from using equip bid. She has not done her job well. This is the worst customer service I’ve experienced from any online company. I’ve attached all the photos of the email chain from me and ****** for your records below.