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Business ProfileforBMW VW of Topeka
At-a-glance
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Business Details
- Location of This Business
- 3030 S Kansas Ave Topeka, KS 66611, Topeka, KS 66611
- BBB File Opened:
- 4/16/2013
- Business Management
- Mr. Robert Hellweg, Marketing Director
- Contact Information
Principal
- Mr. Robert Hellweg, Marketing Director
Customer Contact
- Mr. Robert Hellweg, Marketing Director
- Additional Contact Information
Phone Numbers
- (785) 266-8480Other Phone
- (785) 266-8480
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Phil N
10/01/2021
BMW VW of Topeka Response
10/14/2021
The sales process sounds like it was really great, your salesperson was both attentive to your needs but also your families. I can't unfortunately tell you why the finance manager was not welcoming and excited to have not only had you find the car you wanted but also you had remained in the VW family. I have addressed this with General Manager of the dealership as well as the Finance Director of the Auto Group. While you might not be a customer in the future, we sincerely hope you are, we can at least try to make sure that attitude does not resurface.
Now for the multitude of communication mistakes that happened when we found the miscalculation of sales tax. When we called you the first time, it should have been to tell you we found this problem and ASKED you if you would consider paying the amount of the error. If you asked for something in writing to consider the payment, he should of asked you what and if email was ok to communicate the issue with you.
The Finance Director, following up, which is the normal process should has ASKED you to assist. And whey you said you would call back he did what was right and waited. The sad part of this is that when you didn't call back he didn't just call you and leave a message telling you the General Manager had decided to drop the entire request, our error, our cost. If he would have done that, left that message, you would not of had to call the JAG and it would have removed the idea that we were acting in a less than appropriate way.
Again you have our sincerest apology, and hopefully you will give your salesperson a chance to continue your relationship with VW. If you have any question or want to discuss this further please do not hesitate to call me direct: Robert *********************
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