Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted customer service three times to unsubscribe from the Topeka Capitol Journal digital daily briefing was assured the mailings would stop. The Daily briefing continues to arrive in my inbox.

  Business Response

  Date: 04/28/2025

  April 28, 2025
  
  ****** ********* **** ** ***** **
  Topeka, KS 66605
  Daytime Phone: ***** ******** ******* *********************
  
  Complaint *********
  
  Please accept this as confirmation that we have received a complaint from your offices regarding Robert Rutkowski. We have sent his email over to the IT department to have his email removed from our system so that he will no longer receive emails from us regarding The Topeka Capital Journal. We apologize for any inconvenience. This can take up to 2 weeks to get resolved once they get involved, so we ask that he allow enough time for them to process our request.
  
  We appreciate the opportunity to address these concerns.
  
  Thank you,
  Subscription Management Specialist Team Lead

  Customer Answer

  Date: 04/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  ****** *********

• Initial Complaint

  Date:09/25/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year, I tried a trial subscription with the Topeka Capitol Journal. It has been impossible to cancel this subscription. A) I thought that I had cancelled it. Apparently, I didn't, though I suspect my cancellation wasn't properly processed. B) Every time I try, the system is "being updated" so they're not able to process changes to accounts. C) I am also being charged an additional $4.99 a month for something I've never signed up for. When I asked ***, their customer service representative, she said she can't access my account to find out what the additional charge is even for. I don't know how a company has a system is "being updated" and how they are unable to see what I am subscribed to, since this same system knows how much money to charge me for. At the very least, I want the 4.99 a month for 13 months refunded, as it is for a service I never received. I also feel entitled to the 14.99 a month for the last two months (since I've been trying to cancel my subscription). Ultimately, I'd like a full refund for all of it, as I thought I'd canceled it and I have not used their services AT ALL in that time. Furthermore, I would like an apology for being lied to and demeaned by the company's employees.

  Business Response

  Date: 10/07/2024

  October 7, 2024
  
  *** ********
  *** * ****** **
  Chanute, KS 66720
  Daytime Phone: ***** ********
  E-mail: *******************
  
  Complaint #********
  
  Please accept this as confirmation we have received a complaint from your offices regarding ******* ******** and his eNewspaper subscriptions to the Topeka Capital Journal, account ************, and USA Today, account ************. Per *** *********** request, both of the accounts will be  stopped immediately.  *** *** **** ******** ******** started the USA Today subscription on our website on 12/2/2023 for a promotion of $1.00 converting to $4.99 on 6/2/2024 under the email of ********************. The subscription for the Topeka Capital Journal was also started on the website for ******* ******** on 8/1/2023 for $1.00 for 6 months converting to $14.99 on 2/1/2024 under the email address *******************. Digital subscriptions are nonrefundable as agreed to in our disclaimer at the time the subscriptions were taken but we have issued a refund for the last charge on each subscription as a courtesy due to a delay because of system conversions.
  
  
  *Disclaimer*
  
  Digital subscriptions are a non-refundable service. The only way to start a digital subscription is to provide the full credit card or bank account information and to accept the terms of service, which state the non-refundable policy. If a cancellation is requested, it is processed at the end of the current subscription term.
  
  We appreciate the opportunity to address these concerns.
  
  
  Thank you,
  Subscription Management Specialist Team Lead

• Initial Complaint

  Date:08/24/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Inconsistent delivery of newspaper to her husband, **** ** **** ** ******** *****, Topeka, KS 66604.

  Business Response

  Date: 08/31/2023

  August 31, 2023
  
  ****** *****
  **** ** ****** ****
  Topeka, KS 66614
  ******* ****** ***** ******** ******* ***************************
  Complaint #20515600
  
  Please accept this as confirmation we have received a complaint from your offices regarding Mr. Cowan and the delivery of the paper. We apologize for any frustration this may have caused. This is not the service we want to provide. There are reported complaints on the account and credit provided. We have reviewed Mr. Cowan's account and will provide a refund of the last payment of $38.21 back to the credit card on file. This process will take 7-10 business days. Again, we apologize for the service issues that he experienced. 
  
  Thank you,
  Subscription Management Specialist
  

  Customer Answer

  Date: 09/18/2023

  I received your letter telling me that the Topeka Capital Journal had responded to my complaint about not receiving the paper but being charged for it on my discover card. After I spoke with you I contacted Discover and they gave me the Gannet Telephone #. I was able to talk with a representative who said they would inform Topeka Capital Journal about the charges but no delivery of the paper since the first part of March. They said they would try to get us a re-imbursement I went ahead and formally cancelled the paper in August. Since then I have received 2 letters asking us to presubscribed. (which I have ignored) 

  I have not received the Aug-Sep discover bill yet but I'm sure I will receive reimbursement. Thank you for following up on this for me. I mainly did not want to keep being billed for a paper he didn't receive. And at the time I contact you. I couldn't even get thru their telephone system to tell them of the problem of no delivery. 

  Anyway thank you for intervening for me. I consider the problem solved. 

   

   

• Initial Complaint

  Date:03/08/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have taken the newspaper since **** in paper form and switched to e-newspaper ***** ** **** *** ***. On February 20, 2023 I restarted the home delivery paper for daily delivery. I have yet to receive a paper and have filed complaint on their automated phone line on a daily basis without any result. I cannot contact a real person at any of the numbers available. I even went to their published address ** ****** and found the office closed. They are charging my subscription to my credit card. I either want the paper delivered on a daily basis or to have the home delivery cancelled. I think I also deserve an explanation of the problem. I would appreciate your help in solving this problem..

  Business Response

  Date: 03/17/2023

  March 17, 2023
  * Steven *******
  **** ** *** ****** **
  ******* ** *****
  Daytime Phone: ***** ********
  E-mail: **********************
  
  Complaint #********
  
  Please accept this as confirmation we have received a complaint from your offices regarding Mr. ******* and the delivery of his paper. We apologize for any frustration this may have caused. Our automated services are designed to be user-friendly and help avoid holding the line for an agent. There are no local numbers available for customer service-related issues such as missed deliveries. Essentially, they both add the same complaints to an account. Any complaints lodged against a carrier are placed on the account automatically if subscribers use our automated services and our agents are diligent in placing missed delivery complaints and escalating excessive complaints. When a subscriber requests a credit for a missed delivery, the expiration date of the account is extended by one day; this is not reflected in renewal notices or online.  
  
  The only explanation customer service receives regarding delayed delivery is in the event of a carrier, production, editorial, or weather issue. This affects an entire route, and the notice is displayed online and when calling the customer service number. More than not, missed deliveries are due to human error and/or the loss of a carrier. In the event, a route is without a carrier, substitute carriers and members of management deliver the route to ensure delivery is executed. Our delivery team does not accept calls, nor do they reach out to subscribers; their working hours fall within a time that is not acceptable to contact any subscriber. Carriers are held accountable when the proper complaints are placed on accounts. This is the reason it is important that missed deliveries are reported as they happen.  
  
  Mr. ********* account has been documented and credited accurately based on the choice he made using the automated systems. I notified his carrier and their manager of his concerns and asked for an immediate correction. This will generate a resolution.  
  
  We appreciate the opportunity to address these concerns.
  
  Thank you,
  Subscription Management Specialist 
  

  Customer Answer

  Date: 03/17/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  * Steven *******

• Initial Complaint

  Date:02/23/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I can't seem to contact the Topeka Capital Journal and talk to a live person. I missed my newspapers 2/22/2023 and 02/23/2023, How can I get this solved?

  Business Response

  Date: 03/09/2023

  March 9, 2022
  Maryellen ****
  **** ** ********* ***
  ******* ** *****
  Evening Phone: ***** ********
  E-mail: *******************
  
  Complaint #********
  
  Please accept this as confirmation we have received a complaint from your offices regarding and the delivery of her paper. We apologize for any frustration this may have caused. Our automated services are designed to be user-friendly and help avoid holding the line for an agent. No local numbers are available for customer service-related issues such as missed deliveries. Essentially, they both add the same complaints to an account. Any complaints lodged against a carrier are placed on the account automatically if subscribers use our automated services and our agents are diligent in placing missed delivery complaints and escalating excessive complaints. When a subscriber requests a credit for a missed delivery, the expiration date of the account is extended by one day; this is not reflected in renewal notices or online.  
  
  The only explanation customer service receives regarding delayed delivery is in the event of a carrier, production, editorial, or weather issue. This affects an entire route, and the notice is displayed online and when calling the customer service number. More than not, missed deliveries are due to human error and/or the loss of a carrier. In the event, a route is without a carrier, substitute carriers and members of management deliver the route to ensure delivery is executed. Our delivery team does not accept calls, nor do they reach out to subscribers; their working hours fall within a time that is not acceptable to contact any subscriber. Carriers are held accountable when the proper complaints are placed on accounts. This is the reason it is important that |missed deliveries are reported as they happen.  
  
  Ms. ****** account has been documented and credited accurately based on the choice she made using the automated systems. I notified her carrier and their manager of his concerns and asked for an immediate correction. This will generate a resolution.  
  
  We appreciate the opportunity to address these concerns.
  
  Thank you,
  Subscription Management Specialist 
  

• Initial Complaint

  Date:01/25/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a subscriber to the Topeka Capital Journal for almost ** years. I have the so-called "all access" account meaning that I am supposed to receive the paper digitally ** ** **** as well as a print edition delivered to my front lawn each morning except Saturday. I prefer the digital version while my partner likes the print edition. We pay almost $** a month for this service. The paper was delivered for many years by Aaron **** who was a very reliable carrier. Capital Journal let him go in October, then hired him back about two weeks later because his replacement was not delivering the paper. They fired Aaron again in late December. Since December 27 we have received the paper only four times despite daily calls and complaints to customer service. One service person candidly admitted the they have NO ONE actually hired to provide this delivery. This is totally unacceptable. The only reason I continue with this subscription is to support the local newspaper, but they obviously don't care about their subscribers.

  Business Response

  Date: 02/01/2023

  January 31, 2023
  Paul ****
  **** ** *** **
  ******* ** *****
  
  Complaint #*********
  
  Please accept this as confirmation we have received a complaint from your offices regarding Mr. **** and his delivery issues. We apologize for the frustration this may have caused. Our automated services are designed to be user-friendly and help avoid holding the line for an agent. Essentially, they both add the same complaints to an account. Any complaints lodged against a carrier are placed on the account automatically if subscribers use our automated services and our agents are diligent in placing missed delivery complaints and escalating excessive complaints. When a subscriber requests a credit for a missed delivery, the expiration date of the account is extended by one day; this is not reflected in renewal notices or online.
  
  The only explanation customer service receives regarding delayed delivery is in the event of a carrier, production, editorial, or weather issues. This affects an entire route, and the notice is displayed online and when calling the customer service number. More than not, missed deliveries are due to human error and/or the loss of a carrier. In the event, a route is without a carrier, substitute carriers and members of management deliver the route to ensure delivery is executed. Carriers are held accountable when the proper complaints are placed on accounts. This is the reason it is important that missed deliveries are reported as they happen.
  
  Mr. ****** account has been documented and credited accurately based on the choice he made using the automated systems. I have notified Mr. ****** carrier and their manager of his concerns and asked for an immediate correction. This will generate a resolution.
  
  We appreciate the opportunity to address these concerns.
  
  Thank you,
  Subscription Management Specialist
  
  

  Customer Answer

  Date: 02/01/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The company insinuates that I have chosen to use the automated complaint system. In fact, this is the only option. There is no person who a subscriber can talk to in order to address delivery complaints. Yes my account has been credited but that is not the point. This company advertises "all access" service meaning that they supposedly offer both print and digital. That is false. I have received four newspapers delivered at my house since December 27. This is supposed to be a daily paper (except Saturdays) but it is not. A customer service agent at *******, the parent company, told me that the Capital Journal had NO Carrier to deliver my paper. How can they say a carrier will be held accountable when they have NO ONE. The missed deliveries is this case are not due to human error but rather a business decision to let a very reliable carrier go without having a replacement. I should probably just cancel the subscription and be done with the headache but I am a supporter of local newspapers. My patience, however, is wearing thin.

  Customer Answer

  Date: 02/08/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Nothing has changed. We are still not getting the newspaper. I have to call every day when it isn't on the lawn. The automated attendant says "We are unable to deliver your paper." Others in the neighborhood appear to be getting a delivered newspaper as we see these in yards when we take walks. However, we have friends who report the same problem, i.e. no paper. They previously had the same very reliable carrier, Aaron ****, who delivered the paper to us every morning before 5:30 without fail for ** years. It's too bad the Capital Journal let him go without another reliable carrier ready to take over. I am sure they are not going to solve this problem.

  Business Response

  Date: 02/22/2023

  February 21, 2023
  Paul ****
  **** ** *** **
  ******* ** *****
  
  Complaint #*********
  
  Please accept this as confirmation we have received a complaint from your offices regarding Mr. **** and his ongoing delivery issues. We escalated his concerns to senior members of management and ask that they intervene and correct his concerns. Based on Mr. ****** account, we believe the delivery problems are resolved. The last missed delivery Mr. **** reported was on 2/13/2023.
  
  We appreciate the opportunity to address these concerns.
  
  Thank you,
  Subscription Management Specialist
  
  
  

  Customer Answer

  Date: 02/22/2023

  (The consumer indicated he/she ACCEPTED the response from the business.)
  Hopefully the problem is fixed and delivery will continue. It took a lot of my time and effort to get to this point.

• Initial Complaint

  Date:01/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I have been receiving our paper in the middle of our yard instead of the driveway. Is there a way to inform the paper delivery person to kindly throw the paper in the driveway for easier and safer retrieval? Thank you! Gary and Deb ******* ***************** ****************** ************

  Business Response

  Date: 01/25/2023

  Business Response /* (1000, 5, 2023/01/12) */ January 12, 2023 Gary ******* **************** **************** Complaint #********* Please accept this as confirmation we have received a complaint from your office regarding Mr. ******* and the placement of his paper delivery. We have notified his carrier and their manager of his concerns and requested an immediate correction. This will generate a resolution. In the event Mr. ******* needs to report a delivery issue, we asked that he do so by calling ************. He may use the automated services or speak to an agent. We appreciate the opportunity to address these concerns. Thank you, Subscription Management Specialist

• Initial Complaint

  Date:11/14/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a subscriber for home delivery for ** years in ****** and years before in other cities. Once ********* bought the paper, delivery has been atrocious. I have called customer service dozens and dozens of times during last few years. I keep right on paying for home delivery BUT I DO NOT RECEIVE PAPERS on a regular basis. I am regularly promised better delivery by customer service, but it just doesn't happen. I have been promised redelivery of a paper on the day I call to complain again. ALWAYS A LIE! They sometimes give me credit for lost papers, but I want what I am paying for, not an extension of the subscription. Offering home delivery has become a de facto fraud perpetrated on the customers.

  Business Response

  Date: 01/13/2023

  Business Response /* (1000, 5, 2022/11/25) */ November 25th, 2022 Lawrence ******* ***************** **************** Complaint #********* Please accept this as confirmation we have received a complaint from your offices regarding Mr. ******* and his ongoing delivery issues. We apologize for any frustration this has caused. Sunday is the only day the Topeka Capital-Journal will offer redelivery if a subscriber is missed, provided they have requested it before 10 am. Any other printed edition cannot be redelivered unless it is the next day. We encourage subscribers to request a credit if next day delivery is not wanted and review the eNewspaper online. The last complaint Mr. ******* lodged against his carrier was on 11/7/22; if he is still experiencing delivery issues, we ask that he report them as they happen using one of our automated systems. I have let his carrier and their manager know of his complaint and requested consistent, on-time delivery. We appreciate the opportunity to address these concerns. Thank you, Subscription Management Specialist Consumer Response /* (3000, 7, 2022/11/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is the same sort of ************* response I've received for several years. Occasionally, I receive papers for a few weeks or even months, then same old problem with no delivery, promise after promise from the "customer service" reps and NO CHANGE. Right now, I've received a paper almost every day for a week since I received a phone number for the carrier. We'll see how long she lasts. Took a couple months to replace carrier this last time and missed almost every paper during that time period. Consumer Response /* (3000, 15, 2022/12/16) */ I did not receive a paper again on Wednesday, December 14. Please advise. I will add that I have a new carrier who gets it delivered more often than she doesn't, but it's still not regular. She also sometimes answers her phone when I complain, so some progress. But, if it's like every other time, once she gets fed up and leaves, it will start all over. My biggest complaint is that the customer "service" people are in some other state (or country), always promise to remedy the situation, and almost never do. Business Response /* (4000, 17, 2022/12/22) */ December 22nd, 2022 Lawrence ******* ***************** **************** Complaint #********* Please accept this as confirmation we have received Mr. ********* rejection. As of this response, the last missed delivery complaint lodged against his carrier remains to be on 11/07/2022. If a subscriber follows the prompts using the automated systems online or via phone, a complaint is automatically placed on the account using the information entered by the subscriber. I have entered a complaint for the 12/14 missed delivery. If Mr. ******** is still having delivery issues, he must call ************ to report the service issue as it happens. Mr. ********* subscription does include online access to any ******* publication eNewspaper, including *********. This is a great alternative if the printed edition is not received. We appreciate the opportunity to address these concerns. Thank you, Subscription Management Specialist Consumer Response /* (4200, 19, 2022/12/29) */ Further update. I have again had no paper from 12/21 until 12/29 and continuing. The "customer service" rep says that the WHOLE AREA does not have delivery now and the may be able to have it rectified sometime NEXT WEEK. Since ******* has bought this newspaper, service has been awful and continues to be awful. They should be put out of business for not being able to deliver what they advertise and we pay for. Lawrence *******

• Initial Complaint

  Date:09/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get a billing issue resolved since 5/6/2022 when my billing was inadvertently changed to digital service. I called on 5/6/2022 because we wanted print service. On 5/9/2022, the billing department tried to debit my account for $******** and was unsuccessful. I have spoken with multiple representatives during this time and am unable to get help. The billing department was going to get me a copy of my billing statements and show how my payments were applied over the last 12 months. I've been waiting since 8/16/2022 for this to happen and I haven't gotten anything. One representative (who said he was a previous supervisor) told me on 8/4/2022 that my billing was inadvertently changed from $** per month to $** per week and that he would get the bill cleared up as it is currently showing $*** past due, which was in error. I have continued to make my regular payments during this time. The company has now shut off our paper service since their records show that we are past due. My records show that I am paid through 9/12/2022. I have also gotten a bill requesting over $**** during this time. The billing department tells me to talk to customer service, the customer service department refers me back to billing. I want help getting this resolved. I want proof of billing that documents my payments and how they were applied. I get a different story from each representative that I speak to. I have spent countless hours on the phone with this company. I'm not paying this past due amount as I do not believe that I owe it, and no one is able to show me a statement that documents that I do owe it. I have the copies of my direct payments and checks that I have sent for the past 12 months. I believe that there is a billing error that occurred during the time that they were trying to bill weekly and I need someone to get it cleaned up so we can move forward.

  Business Response

  Date: 11/30/2022

  Business Response /* (1000, 25, 2022/11/30) */ November 30th, 2022 Connie ****** ********************* **************** Complaint #********* Please accept this as confirmation we have received a complaint from your offices regarding Ms. ****** and her billing issues. Our management team has reviewed Ms. ******** account and placed a credit for the rate error. Ms. ******** account has been extended through 4/3/23. We appreciate the opportunity to address these concerns. Thank you, Subscription Management Specialist

• Initial Complaint

  Date:07/28/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the last two days they have not delivered the paper that has been paid for. I have sent several e-mails to them. I received an e-mail back on 7/26/2022 telling me that they will take care of the problem and that they were sorry for any inconvenience. Things like this have been going on off and on ever since ******* bought The Topeka Capital Journal a few years ago. They tell you to call ************** to talk to someone about your bill or the problem with your paper. When you call that number, you can not get to a person to talk to about what is wrong. You can answer the programed messages they ask you. When they first took over you could talk to someone and get your problem solved. They have an office in my town, but you are not allowed to go talk with them anymore. Just because I have had contact with some of the people that worked there before this nightmare, I had been able to get help with the problems I have had in the past. I pay $***** a month for a paper that does not get delivered. I pay the paper under the name Johnny *******,***************, ******************** ************ Acct.#**********. Sure I could read on the computer, but Mr. ******* can not. He does not even know how to turn on a computer. Along try to operate on read the paper. That's why it is so important that we receive the paper form of the paper, so he can read it. ************************* and would like to read the paper we pays for.

  Business Response

  Date: 08/19/2022

  Business Response /* (1000, 5, 2022/08/02) */ August 2nd, 2022 Teresa ****** *************** **************** Complaint #********* Please accept this as confirmation we have received a complaint from your offices regarding Ms. ****** and her delivery issues. I apologize for the frustration this has caused. The agents she corresponded with did escalate her concerns as she was advised. The last missed delivery lodged to her account was on 7/29; we believe a resolution is taking place. I have notified the carrier and their manager and asked that delivery is consistent and as scheduled. We appreciate the opportunity to address these concerns. Thank you, Heather Subscription Management Specialist