About
Important information
- Advertising Review:
On 08/08/2024 BBB contacted Tropical Details LLC in regards to the use of the phrase "100% Satisfaction Guarantee." on their website due to Section 20 of the BBB Code of Advertising which states
20. Warranties or Guarantees
20.1 When using the term “warranty” or “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser’s website or, in the case of mail or telephone order sales, made available free on written request.
20.2 Advertisers should only use “satisfaction guarantee,” “money back guarantee,” “free trial offer,” or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request.
20.3 When “satisfaction guarantee” or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed.
As of 08/30/2024 the business has responded to BBB however, continues to use the specified claims without substantiation.
- Advertising Review:
On 08/08/2024 BBB contacted Tropical Details LLC in regards to the use of the statement " We are one of the only car wash services in Valley Center, that uses biodegradable products! Our eco-friendly products make us stand out from other businesses and will leave your car looking fabulous without any harsh chemicals, smells, or stains on the vehicle." on their website due to Section 36 of the BBB Code of Advertising which states
36. Environmental Benefit Claims
36.1 General Principles
36.1.1 Advertisers should not make broad, unqualified general environmental benefit claims like “green” or “eco-friendly.”
36.1.2 Advertisers must qualify general claims with specific environmental benefits.
36.1.3 Advertisers must possess competent and reliable evidence (often scientific evidence) to support all environmental benefit claims. Qualifications for any claim must be clear, conspicuous and understandable.
36.1.4 When an advertiser qualifies a general claim with a specific benefit, the benefit should be significant. Advertisers must not highlight small or unimportant benefits.
36.1.5 Unless clear from the context, any environmental claim must specify clearly and conspicuously whether the claim applies to the product, the product’s packaging, a service or just to a portion of the product, package or service.
36.2 Degradable
36.2.1 Advertisers may make an unqualified degradable claim if they have competent and reliable scientific evidence that the entire product or package will completely break down and return to nature within a reasonably short period of time after customary disposal. For items entering the solid waste stream, advertisers should substantiate that the items completely decompose within one year after customary disposal.
36.2.2 Advertisers must qualify, clearly and conspicuously, degradable claims to the extent necessary to avoid confusion about the product's or package's ability to degrade in the environment where it is customarily disposed or the rate and extent of degradation.
As of 08/30/2024 the business has responded to BBB however, continues to use the specified claims without substantiation.
About This Business
Business Details
- Local BBB:
- BBB of Midwest Plains
- BBB File Opened:
- 8/1/2024
- Business Started:
- 4/26/2023
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management:
- Maleeke Martin, Owner
Additional Contact Information
- Principal Contacts
- Maleeke Martin, Owner
- Customer Contacts
- Maleeke Martin, Owner
Additional Information
- Business Categories
- Auto Detailing, Window Tinting
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