Complaints

This profile includes complaints for Tall Grass Windows and Doors's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tall Grass Windows and Doors has 3 locations, listed below.

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  Tall Grass Windows and Doors

  1014B Walnut St Wamego, KS 66547-1263

  
• 

  Tall Grass Windows and Doors

  PO Box 14 Frankfort, KS 66427-0014

  
• 

  Tall Grass Windows and Doors

  1404 E 24th St # D Lawrence, KS 66046-5354

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have lived in this house for less than 3 years. According to the warranty that they provided this product is covered under warranty. Bill ***** is attempting to falsify a claim and make the warranty void by claiming whatever can to make him not have to pay for the warranty. This company no longer needs to service anyone since there is no service. Last time I checked the gram should not be separating from the window as illustrated in the photo.

  

  Business Response

  Date: 05/03/2023

  We were contacted by Mr. ********** because he was having trouble with a sliding door we had sold to his contractor in February of 2020. After assessing the issues with the door, I told Mr. ********** the primary issue was an installation issue. Mr. ********** then told me the contractor would no longer take his calls. The door also looked like it had been abused. I told Mr. ********** that I did not think anything would be covered under the manufacturer's warranty, but I would submit it for him anyway. I then called the contractor that built the house. He told me he would not go back to the house to work. He told me he had blocked his calls because Mr. ********** was so **** and ******* on the phone. I submitted a service request to the manufacturer along with pictures and they said it was not covered under warranty. I sent Mr. ********** a copy of the warranty along with the company's response and suggested he call the manufacturer if he wanted to dispute it with them. Mr. ********** called me and accused me of not standing behind our warranty. I told him that we did not install the door and that the warranty is supplied by the manufacturer, not our company. Mr. ********** then became very **** and ******* on the phone at which time I hung up on him. Also, the damage that is shown in the photo Mr. ********** supplied was not present when I inspected the door. This further leads me to believe the door has been abused.