Business ProfileforKansas Turnpike Authority

KTA charged my KTAG acct $30.45 for tolls which occurred in the state of Texas, from a vehicle with Texas plates. The only similarity was that it had the same plate number as our motorcycle in Kansas. The KTAG User Agreement says, "You agree to review your respective toll transactions to identify any duplicate or erroneous charges & bring them to the attention of KTA or the appropriate Authorized Facility for correction within 120 days of the incurred toll", which I did. I called 4/3/24 to get this resolved & KTA blamed me for selecting the wrong license plate type during set up. I set up our KTAG for a motorcycle in KS, with KS plates, not TX plates! But somehow that part doesn't matter. They allowed toll from TX plates to charge my acct. I sent an email to explain, but they denied any fault or refund for a 2nd time. Feb tolls were on the Mar stmt, but no Mar tolls were on the Apr stmt. That tells me KTA realized their mistake sometime after the Mar stmt, but failed to adj. my acct. Those charges should have been applied to the TX customers acct, not mine! In a final attempt to settle this, I sent a letter to KTA in Wichita, explaining everything & asked them to credit my card, or KTAG account. Well, that was just a waste of good postage. I got the same result, "it's your fault, we will not reimburse the charges". For some reason, they sent my letter back to me as well. It's very risky to let KTAG have your credit card or bank acct. on file because they just flat out refuse to admit their own negligence. If you try to challenge them legally, in the User Agreement, "You agree to pay all costs, including attorney's fees, incurred by KTA to enforce this agreement". As their customers, we should be able to trust that they will charge the correct toll or correct any errors. Not blame us for something that is completely out of our control. I want to warn others and record this issue in case it happens to anyone else. Check your KTAG charges often!