We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

Ad Astra Recovery Services, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 100 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ****** ****. I do not have a contract with AD Astra Recovery Services. They did not provide me with the original contract as I requested.

    Customer Answer

    Date: 04/04/2024

    I have asked several times for any documents or signed contracts by me stating I opened this account but never received any sorts of action taken on their end. I am filing this dispute because I need this off my records and have made so many attempts to get information from this collections. 

    Business Response

    Date: 04/05/2024

    Ad Astra Recovery Services, Inc. (“Ad Astra”)’s is no longer actively doing business. ** ******* ******* *** ************ ********* *** *** recalled all accounts. Ad Astra ceased any and all collection efforts as of January 13, 2023. If further assistance is required, the telephone number for our client is *************

  • Initial Complaint

    Date:10/04/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business ********** has allowed a loan out in my name that I did not sign for or had any prior knowledge of until it was noticed on my credit report. Upon calling the collections agency Ad Astra Recovery Services and explaining the details of this case, I was told to file legal action, so I did. Upon filing for legal action, this loan popped up under multiple recovery agencies as the same amount linking back to **********. After disputing multiple times 2 of the 3 recovery services have been removed from my report. My credit line was negatively affected by this and the harassment from the recovery agencies was consistent with multiple calls a day all day during the work week. I have never claimed this debt as my own and have paid previous debts in full when proof was given to me. I had to contact ********** to even change my log in info and was allowed access upon proof of my identity. This is where I was told to file legal action by a ********** employee, my second time being told. The 3 separate recovery agencies showed up on my report soon after. After getting 2 removed from my report the final recovery service began to report the account to collections everytime my credit report saw an increase, dropping my score more points than the increase itself. These actions have left me unable to work with the company regarding the matter. Needless to say, loans should not be allowed to be so easily fraudulently taken out and the harassment there after it unnecessary given that I have tried the proper approach to resolve the situation.

    Business Response

    Date: 10/04/2023

    Ad Astra Recovery Services, Inc. (“Ad Astra”)’s is no longer actively doing business. Ad Astra’s client, *** ************ ********* *** has recalled all accounts. Ad Astra ceased any and all collection efforts as of January
    13, 2023.

  • Initial Complaint

    Date:10/03/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid through another collector please remove

    Business Response

    Date: 10/04/2023

    Ad Astra Recovery Services, Inc. (“Ad Astra”)’s is no longer actively doing business. Ad Astra’s client, *** ************ ********* *** has recalled all accounts. Ad Astra ceased any and all collection efforts as of January 13, 2023.

    Customer Answer

    Date: 10/04/2023


    Complaint: ********

    I am rejecting this response because: It is still ashowing on my ********** as Ad Astra collection please remove asap

    Sincerely,

    **** *******

    Business Response

    Date: 10/11/2023

    Ad Astra Recovery Services, Inc. (“Ad Astra”)’s is no longer actively doing business. Ad Astra’s sole client has recalled all accounts. Ad Astra ceased any and all collection efforts as of January 13, 2023. Ad Astra no longer furnishes to credit. If further assistance is required, the telephone number for the client is *************

  • Initial Complaint

    Date:06/02/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Ad Astra Recovery and do not have a contract with them. They have not provided me with an original application or contract like asked.

    Business Response

    Date: 06/05/2023

    Our records show that our client has recalled the account. We submitted a deletion request to the credit reporting agencies
    to which we report. If further assistance is required, the telephone number for our client is ************.

    Customer Answer

    Date: 06/05/2023


    Complaint: ********

    I am rejecting this response because: I don’t understand what that means that their client recalled this account?? Can you clarify please?

    Sincerely,

    Tiffany ******

    Business Response

    Date: 06/05/2023

    The original creditor has recalled the account. If further assistance is required, the telephone number for our client is ************.

  • Initial Complaint

    Date:06/01/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent a dispute letter concerning information reporting on my credit report directly to the creditor. I am unsure why they are reporting inaccurate information on my credit report. I have never gave this company the authorization to access my personally information or I never have any services with this company. The response from the credit bureaus was that this was my account however this is an allegded debt which is reporting inaccurately and has caused me and my family financial hardship. I made a complaint with the CFPB which was closed without a resolution. I am seriously considering litigation..

    Business Response

    Date: 06/05/2023

    Our records show that our client has recalled the account. We submitted a deletion request to the credit reporting agencies
    to which we report. If further assistance is required, the telephone number for our client is ************.

  • Initial Complaint

    Date:05/19/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have called and asked this company to send me an original application or contract and they have not done so that i may verify this account . I am not liable for this debt with this company

    Business Response

    Date: 05/24/2023

    Our records show that our client has recalled the account. We submitted a deletion request to the credit reporting agencies
    to which we report. If further assistance is required, the telephone number for our client is ************.

    Customer Answer

    Date: 05/24/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Aatiysha *******

  • Initial Complaint

    Date:04/11/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Ad Astra Recovery and do not have a contract with them. They have no provided me with an original application or contract like asked

    Business Response

    Date: 04/12/2023

    Our records show that our client has recalled the account. We submitted a deletion request to the credit reporting agencies to which we report. If further assistance is required, the telephone number for our client is ************.

    Customer Answer

    Date: 04/12/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Kellye *****

  • Initial Complaint

    Date:03/25/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid over 4 monthly installments on a $*** Loan with ****** **** which they took day after my pay Direct deposited. Then they (without my knowledge changed due date to 2 days before my Direct deposit went into my account. I call and was told new date couldn't be changed. They continued to go into my checking account 2 days before my deposit went in. I attempted to stop there requests for money with my cardholder who suggested that I close my account. I owe k ow where near what they say and should not be liable to even pay this loan. That's illegal what they did to me. I'm not paying them a cent after all the charges that accrued from their actions. It should be removed from my credit report. File#***************

    Business Response

    Date: 03/28/2023

    Our records show that our client has recalled the account. We submitted a deletion request to the credit reporting agencies to which we report. If further assistance is required, the telephone number for our client is ************.

    Customer Answer

    Date: 03/29/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Donna ******

    Customer Answer

    Date: 03/29/2023

    I am confused with Ad Astra answer but it appears they are pushing it back to ****** ****  (original lender )  This company caused me to default on my loan by switching my due dates. Ad Astra says they will delete from my credit report (it's on 3 credit bureau reports) Now the clock will re-start with ****** **** on my report?  I shouldn't be obligated to pay anything as it was their error.  I called repeatedly to request payment due date be changed to the date on my application for loan.  I made 4 payment until they changed dates. I had to close my checking account because bank advised me to shut down.  I will file a lawsuit against them if it goes on any of my 3 credit reports.  I have 4-5 credit cards and have paid all on time.  Thank you,  Donna ****** 

  • Initial Complaint

    Date:03/22/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have called Ad Astra Recovery MULTIPLE times regarding a debt that is noted on my credit report. Every time I call, agents refuse to speak to me saying only “this matter is going into pre-litigation, you can pay the full balance now.” This is extremely unprofessional. This has impacted my credit and they refuse to discuss the matter? Outrageous.

    Business Response

    Date: 03/24/2023

    Our records show that our client has recalled the account. We submitted a deletion request to the credit reporting agencies to which we report. If further assistance is required, the telephone number for our client is ************.

    Customer Answer

    Date: 03/24/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Jacob ******

  • Initial Complaint

    Date:03/21/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent a dispute letter concerning information reporting on my credit report directly to the creditor. I am unsure why they are reporting inaccurate information on my credit report. I have never gave this company the authorization to access my personally information or I never have any services with this company. They have not responded with any solution on why they are reporting inaccurate information on my credit report.

    Business Response

    Date: 03/24/2023

    Our records show that our client has recalled the account. We submitted a deletion request to the credit reporting agencies to which we report. If further assistance is required, the telephone number for our client is ************.

Ad Astra Recovery Services, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.