ComplaintsforCybertron International, Inc.

• Initial Complaint

  03/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Computer system under warranty, it fail. Took to a repair place to isolate, found it was the motherboard. Was given two ways to fix it. I called Cybertron and informed them I was losing money each day comp was down. Discussed with Cybertron rep, was told to get a "cross replacement" and they'd have a new motherboard next day. The even collected payment at 10AM from me of over $500 to complete the transaction. Next day, the motherboard is unsent. Cybertron will not send it until Tuesday. Only offering a discount of the "overnight" rate. Not only are they holding $500 of my money, they are losing me $230 each day extra my computer is out of service. They were aware of this and the solution was clearly to not go thru them. I need something more, as they didn't complete their promise and I am paying for it, when it is their contract breach which is causing the damage.

  

  Business response

  03/14/2024

  We appreciate the customer's choice of CLX, and sincerely regret the issues encountered when addressing the replacement of the motherboard.
  
  The system, purchased in 2021, along with a 3-year warranty, is still in warranty and we were - and are - happy to stand behind our product with that warranty.
  
  To clarify, with a cross-ship replacement, instead of awaiting the return of the original item to be exchanged, prior to shipping the replacement, the customer pays for the replacement item, which is then shipped as soon as possible. The replacement item charge is then credited back, after the original item is returned to us, if being covered under warranty.
  
  The customer elected for this option, and paid for the replacement item and the overnight shipping method.
  
  However, after the customer paid for the cross ship item order and it was sent back to the warehouse fulfillment team to be pulled and shipped, it was discovered that we unfortunately did not have an exact replacement motherboard.  This resulted in an inadvertent delay, while a different and suitable motherboard was proposed to, and approved by, the customer and then shipped.
  
  In the meantime, the customer has been/will be refunded for the overnight shipping fee, and the approved motherboard was still shipped via the overnight method, arriving at the customer's location the day after being shipped.
  
  After receiving the motherboard, the customer contacted us regarding an issue with memory, which we are also exchanging. Due to this recent development, at the time of this writing, our Customer Service Team continues to assist the customer.

  Customer response

  04/12/2024

   
  Complaint: ********
  
  I am rejecting this response because:
  
  Business has not provided anything to respond to but a denial of wrongdoing. They do not wish to cover the the warranty because it is on them, not manufacturer. The motherboard was not damage when it was removed. They did not even properly refund the shipping as they were supposed to according to the emails they sent. (Over $40 they charged for the overnight on a product they didn't even have in stock.) 
  
  They aren't even willing to honor that minor amount that they committed to in writing: it will will be fun to see how they argue that they can be trusted with anything else.
  
  That said. Meaningless response tit-for-tat while the course of the law plays out is fine with me. 
  
  ********** ***** ******

• Initial Complaint

  12/24/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On 11/11/23 a ***** package was dropped off at a ***** **** located at *** * ***** **** Eden NC. A customer service rep from ***** confirmed that all the packages were picked up on 11/13/23, but none of the packages were scanned until they were dropped off at their local warehouse. I am unable to obtain any information about the location of this warehouse. At this point, both Cybertron / CLX Gaming and ***** are denying the claim (CLX/***** Claim number ***********). My ****** *** *** **** Video Card is lost and I am out approx $220. I've had to purchase a replacement Video Card since, from ******, so I could continue to use my PC. My out of pocket cost for the new Video Card was $221.48. I was unable to find a New GTX 1650, so it was replaced with a new GTX 1660. I have also filed a separate claim with ***** (************. ***** advised that they will re-check the warehouse, but the agent, *****, advised me that ***** does not usually reimburse anyone for lost packages. It is the responsibility retailer, seller, or company that provided the ***** label (Cybertron / CLX Gaming).

  

  Business response

  01/03/2024

  We would first like to state that we regret both the initial issue encountered by the customer, as well as the situation that has arisen regarding the return shipment of the graphics card.
  
  At this time, we continue to work with ***** in an attempt to locate the package, so that it can either be delivered to us, or a lost package claim be awarded, either of which would enable us to further assist the customer.
  
  While that would normally have been a straightforward matter, the situation has been complicated by the fact that ***** never scanned the prepaid return label that we provided to the customer for the return of the graphics card. 
  
  The customer indicates that the package was placed into an unattended free-standing ***** drop box location (much like a mail box), and so did not receive any type of receipt or paperwork from *****, to show that they took possession of the package. (We would like to stress that we do not doubt the customer, when they state they put the package in the drop box.)  ***** also failed, as mentioned prior, to scan the label.  Had they done so, this also would have proven their possession of the package.
  
  We are currently attempting to get ***** to check their warehouse/facility that is local to that drop box location, for any packages that have damaged or missing labels, in hopes of locating the package.
  
  This is because in looking at the various images provided by the customer, we noticed something that made us wonder if the label had been damaged or torn from the package.  In an image of the package, the prepaid label was attached to it, but was not fully covered by tape, and had multiple loose/uncovered edges and corners, that may have gotten caught on something, resulting in damage to, or removal of, the label.
  
  Once we hear back from ***** (which may yet be 8 - 10+ business days from the time of this writing), we will better know what options we have regarding the matter.  We very much want to assist the customer further, and are hopeful of positive efforts/news from *****.
  
  We hope the above has been helpful in clarifying the situation, and reassuring the customer that we are making every effort on their behalf.

  

  Business response

  01/05/2024

  We appreciate the customer's patience, while we awaited additional word from the carrier, *****.
  
  Prior to our initial reply to the customer's feedback, we had reached out to the carrier, asking them to investigate and see if they could locate the package.
  
  They could not, and therefore, as there was also no scan of the label, providing them with internal proof  that they had taken possession of the shipment, they denied the claim.
  
  After looking at the images provided by the customer with their feedback, including one of the package with the prepaid label provided by us, showing the label as exposed to potential damage, including being torn off, at several corners and sides, we reached out to the carrier once more, to see if they could check their local facility/warehouse for packages that had damaged or missing labels.
  
  The carrier responded within relatively few business days, indicating that what we were requesting was already part of the process for their investigation for the claim they had denied, and the package was not found.
  
  We then asked if we could appeal/dispute their decision on the claim, and were informed that we cannot.
  
  As far as the carrier is concerned, they never received the package.
  
  Regrettably, despite our desire to do so, this exhausts our options for assisting the customer further.  We have made every attempt to assist the customer, both with the original issue, and with the unfortunate circumstances regarding the unsuccessful return of the video card for exchange.  However, without a positive claim ruling, there is nothing else we can do at this time.

  Customer response

  01/09/2024

  
  Complaint: ********
  
  I am rejecting this response because it does not even attempt to resolve my issue. The package label was fully attached to the box before being dropped off. The image was taken while I was in the process of finishing the box for drop off. A full page copy of the shipping label was also inside of the package, taped to the bubble wrap around the video card. CLX Gaming is more interested in their own bottom line than making sure that the customer is satisfied. Taking the side of the delivery company OVER the customer is proof of that.

  Please note that I've also emailed numerous times recently for additional documentation from CLX Gaming that would assist me with filing my own claim with *****, which they have REFUSED. Without any type of proof of what they claim the value of the video card is, I am limited in even filing my OWN claim with *****. 

  ***** policy states that only the company or individual that pays for the label is allowed to file a claim, but in light of CLX's lack of cooperation, ***** has made an exception. They even have expressed how unprofessional they think this situation is. CLX is well aware of ***** policy on claims, as are other companies that sell computers. These companies understand that lost or damaged packages are their responsibility, but of course CLX is more of a "it's not my problem" type of company.

  And tell me, why was it necessary to tell your agents to refuse future calls from me? Very juvenile and unprofessional.

  All of this over a used, pre-owned, video card. If you sold new or like new products, these problems would not happen. Defective motherboard. Defective memory. Cables and wires not properly connected upon delivery. Defective LED module. and the list goes on. Check your call logs, if your agents are doing their jobs you'll see all of these issues documented. I should have returned the entire computer when I had the chance. That is my mistake.

  Disgusted and Angry,

  ******** ******

• Initial Complaint

  09/25/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased a CLX PC through a third-party vendor in June 2023 for $1700. After 2 days of use, the PC stopped working due to a faulty CPU. CLX offered to send a replacement PC, but it took approximately a month for this to happen. Due to this timing, the option to return had now passed. Received new PC and within 3 weeks, this one had stopped functioning due to a faulty GPU. At this time, I requested a refund but was advised that I was passed the return date and was only authorized warranty. Having received two faulty systems doesn't warrant trust in a third system, but due to their processing, a refund has not been authorized. This is horrible customer service and completely the fault of CLX.

  

  Business response

  09/26/2023

  We appreciate the customer's choice of CLX, and sincerely apologize for the issues that have been encountered, and have kept their current experience from being a satisfactory one.
  
  While the overall rate of issues with our systems is quite low, as with any product of any brand, there are those that develop/express issues after delivery.  When this happens, we do our best to assist the customer, and try to make their experience moving forward, as positive as possible.
  
  This being said, we would like to -respectfully- provide some additional information, and address points raised in the feedback.
  
  The third party vendor the customer purchased the system from released the order to us for fulfillment on Monday, 18th June.  The original system was shipped the next day and 2 business days later, was delivered to the customer.
  
  We were then contacted by the customer, 2 business days later, with the system exhibiting CPU overheating issues.  At that time, after discussion and troubleshooting with the customer, it was arranged for the system to be shipped to us for warranty replacement.  We provided the customer with a prepaid shipping label, as well as free replacement packing materials, as the customer no longer had those that arrived with the original system.
  
  As the support chat was after normal business hours for the main facility, the order for the packing materials was created the next business day.  Here, we must offer an additional apology to the customer as, instead of shipping that day, the packing materials did not ship until 2 business days later.  At the time of this writing, we are uncertain as to the cause of the delay, but suspect a missed communication.
  
  The packing materials were delivered in 2 business days, and the original system was shipped by the customer (using the prepaid shipping label we had provided prior), that same day.
  
  The original system arrived back at our location 3 business days later after an extra day delay, due to the holiday on 4th July.
  
  The warranty replacement system was shipped to the customer 4 business days later, and was delivered to the customer on a Saturday, after 3 days total transit.
  
  We next heard from the customer a little more than 4 weeks later (31 days after delivery of the warranty replacement system).  They described a video issue, and requested to return the system for refund.  We informed the customer that the 15 day returns period of the third party vendor they purchased the system through was past, but that we would be happy to get them a functioning system, under warranty.  Please note that while the customer is correct in that they received their replacement system after the expiration of the returns period, even had the replacement system been sent the same day that the customer initially contacted us, after 31 days of operation, the returns period for the system would still be past, and the current circumstances be the same, with regard to return eligibility per the third party vendor.
  
  We also informed the customer that since the system was purchased through a third party vendor, that they could contact that vendor and ask if they would permit a return, but that it was up to the vendor if they would choose to override their own return policy, and accept a return of the system for refund.  It needs to be clearly understood, that the decision is not ours at CLX.  The third party vendor is the entity that accepted and processed payment, and also dictated the terms of sale, including the rules governing returns.  In addition, we at CLX never see payment information for purchases made through third party vendors, and therefore can't refund back to the customer's original payment method as is required.
  
  This is why any decision regarding a return for refund is up to that third party vendor - they sold the product, and they collected the funds, all under their terms and conditions.  Any return of the system, for refund, would have to be done through that third party vendor - even if it was day 1 after purchase and the return period had not passed.
  
  We appreciate, understand, and empathize with the customer's disappointment and frustration with how things have gone, to date.  While we are unable to authorize or process a return for refund of the product directly, we will gladly stand behind our product, via the warranty and customer support we at CLX provide.
  
  We hope the above has helped to clarify the situation, including that while we very much want to help and assist the customer, and make their overall experience a better, more positive one, that our ability to do so is currently limited to direct warranty and technical support options.

  Customer response

  09/26/2023

  
  Complaint: ********
  
  I am rejecting this response because: I am aware of the timeline - as previously mentioned in communications, my discussions with the vendor state they just need a response from CLX stating the system should be allowed to be returned. If that is not being done based on 1 day past 30 days because I’m a busy woman and it took me a few days to send an email for support, again, that is very poor customer service, especially when according to your response, it is the vendor that would be out the money on the refund. The system clearly broke prior to 30 days. Two faulty systems is not just a fluke.  

   

  
  Sincerely,
  
  ******* *******

  

  Business response

  09/29/2023

  We would like to thank the customer for their additional feedback, and apologize if our inclusion of the value of 31 days in our initial reply introduced any additional confusion, with regard to the matter at hand.
  
  Its inclusion was simply part of the timeline, and was referenced only to address the customer's concern regarding the initial time it took to replace the first system under warranty, and illustrate that regardless/despite that time, the returns period of the third party vendor would have passed.
  
  For example, even if the returns period had reset when the warranty replacement system had been sent to, or received by, the customer, it operated for more than 15 days and would therefore be beyond the returns period for the vendor in question.  Another example would be that had the warranty replacement system instead been the first system that had been sent to the customer, the issue encountered would still have occurred after the system operating for more than the 15 days of the third party vendor's return period.
  
  To clarify, the returns period of the third party vendor the customer purchased the system through is 15 days.  It is also up to that third party vendor, not us, as to whether or not they choose to enforce that returns period for any given transaction.
  
  If the third party vendor chooses to make an exception to their own rules, accept a return, and provide a refund for the system to the customer, that is their prerogative.
  
  If however they do not so choose, we are more than happy to assist the customer and cover the system under our warranty.

• Initial Complaint

  04/05/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Order #****** My computer arrived with error messages popping up everywhere. It would not install ********** and still wont. You were supposed to pre install ******** but it was not installed and was unable to for several days because of a ******** error that i had to figure out myself (not a big computer guy since this was my first pc in 15 years.) eventually figured out that ******* was installed without secure boot. There are several pcie headers that were unplugged from the motherboard. Power supply rgb not connected to motherboard rgb so it just flashes all rgb at very high pace. **** *** **** **** ** ********  I also think you should tell people the brand of graphics card you are putting in. When i saw *** i wasnt sure what to think and had to be reassured by a local computer store who said that they dont supply *** because of the lack of knowledge about their consumer parts and they purposefully do not supply this brand to avoid customer reassurances. My last gripe is 2 days after i bought it, i was given promotions throuhh your emails about a pre configured pc that was $*** cheaper than the one i bought but was superior in every part and aspect. I will not reccomend your company to my friends as i believe my order was neglected and overcharged. Thanks, Tyler ******

  

  Business response

  04/14/2023

  We would like to thank the customer for choosing CLX, and sincerely regret that their experience - thus far, has been less than satisfactory.
  
  We would also like to observe that when the customer's feedback was initially received, we were a bit surprised, as our systems showed no prior contact regarding any questions or concerns about the system whatsoever.  In addition, our early attempts at contacting the customer, both by phone and through email were initially unsuccessful.
  
  Fortunately, however, the morning of the day of this writing, we were finally able to establish communications with the customer, and have begun the process of addressing and remedying the issues and concerns encountered.
  
  In these initial (from our viewpoint) communications, the customer informed us that they had tried to reach us prior to offering their feedback here.  As mentioned above, we have been unable to locate a record of a call, email, or message, and are trying to verify the means and number/address used in the customer's attempts to reach us, and sincerely apologize for any circumstances within our control that caused those attempts to be lost and/or overlooked.
  
  We also apologize for missing the installation of ******** on the PC; that was an error on our part, as this should have been done during the integration and testing phase, but appears to have been missed.
  
  Based on the description of the issues encountered, we are lead to believe we are dealing with some form of ******* corruption, which can have a variety of causes. Most commonly, it's a ******* Update interacting poorly with a driver or background process.  While it will take a bit of troubleshooting to verify this, regardless of the cause, we have steps that we can take to resolve this.
  
  Regarding the RGB lighting in the power supply. At times the RGB is not plugged into the motherboard due to the power supply having its own controller, and sometimes the lack of available motherboard RGB headers.
  
  However, the customer's configuration has a non-modular power supply, and that cable will be present and available for use. Once plugged into the motherboard, and the RGB control button on the back of the power supply is pressed for three seconds, control will be switched from the integrated unit over to the motherboard software.
   
  This leads us nicely into all the extra cables and connections that are not plugged in; as mentioned before, the power supply is a non-modular unit. This means that all supported cables/connectors, including those that are not needed or used for the current configuration are still fixed to the power supply and unable to be removed.  They are simply present, and available, should they be needed in future (such as when modifying the configuration).
  
  As to the concern over the brand of graphics card, please know that while availability at time of assembly does frequently determine the brand of card used, we are very particular about the brands we will use, selecting for proven reliability and performance, including ***.  While perhaps not as widely recognized by end users in the home/gaming market, *** is particularly well known in the industry for their ****** ****** series of cards, primarily used for high-level design applications.
  
  This being said, we do appreciate the customer's observation and feedback, which will be provided to the appropriate teams.  We do listen to our customers, as this helps us to shape our products and processes, to better suit their needs.
  
  With regard to the promotional emails the customer indicates they received, we are coordinating with them, to determine which emails were received, and what configurations were in them, as compared to the one received by the customer.  Once we have more information, we will be better able to address this concern for the customer.
  
  We would like to thank the customer again and to let them know that we are committed to helping them, and given the above, including that communications have been established, we are confident that we will be able to do so to their satisfaction.

• Initial Complaint

  03/01/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I spoke with the support department about an order i placed on your company website Order#****** because I needed the form to cancel the order, and your customer service never sent the form billed my credit card for $******** and has yet to build the computer and send it, Because for some reason the computer I built on your website has software and hardware issues meaning they are unable to build the computer so I asked to cancel but, customer service says I need to fill out the form to cancel order#******. But they have yet to send me anything at all to my email address. And they were sure to charge my card in the meantime. I am also unable to speak with a live person on the phone, all I receive when I call is a ring tone and then I sit on the phone for 15 mins then your phone service drops my calls. I've tried calling after hours but am unable to leave a message because I don't have a name for anyone at the company to leave a message with. convenient for your company to never offer a name to anyone that works in sales or customer service to prove that I have ever spoken to anyone at the company about my order that cannot be built because your software doesn't show any problems when you customize your order on your web site. I'm seeking a full Refund of the money you charged my credit card for in the amount of $********

  

  Business response

  03/08/2023

  First, we would like to express our sincere regret regarding any confusion or difficulty, both in the order/cancellation processes, and in reaching us.
  
  After being notified of the feedback here at the BBB, we were able to see that there had been a breakdown of some sort in communications, as a full refund had already been completed on our part, 10 days prior to the feedback being filed.
  
  Therefore, upon becoming aware that there was a concern needing addressed, we reached out, and were able to establish contact with the customer's son, who was able to confirm that none of our emails to the customer, regarding the refund that was made, had gotten through.
  
  We then provided information showing that the refund had been completed nearly two weeks prior, and advised that the credit card company / bank be contacted, to show the funds having been returned.
  
  As to the description of events when attempting to contact our Support Team, although we have not noticed any outages or other anomalies with our phone system, and all seems well at this time, we are looking into logs to see if we can find where the difficulty may have temporarily arisen.
  
  Thank you, and we believe that as the refund the customer was requesting in their feedback had already been completed on our part, prior to the feedback being made, that the situation has been addressed in a manner that will satisfy their earlier concerns.
  

• Initial Complaint

  08/25/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Order status shows computer was shipped on 8/23. Upon reviewing the shipping QA in order status, it shows that labels created and shipped out 8/25. I have already waited through a 5 day delay (order status showed no missing/waiting for parts). Customers wait for an expensive item they ordered, correct information should be relayed to them. Order should have arrived today or tomorrow, but will now possibly be next week all do staying in order status that it had already been shipped when it had not.

  

  Business response

  09/27/2022

  Business Response /* (1000, 5, 2022/08/26) */ We would like to thank the customer not only for choosing CLX, but also for their feedback! We would also like to apologize for any concern or confusion caused by the manner in which the Order Status page is updated. In this instance, the confusion was caused by the fact that at the time an order is invoiced and begins being prepped to ship, i.e., label creation, etc., the order status page reflects this at that time, and orders normally are picked up by the carrier that same day. However, there are those times - especially such as the case here - where high order volume can add a business day or two, to the amount of time it takes an order to not only invoice, but get packaged, and physically picked up by the carrier. At the time of this writing, the system in question was not only actually picked up by the carrier earlier on the same day as the customer provided their feedback, but is also -based on tracking status and information provided by the carrier- currently expected to arrive on the 'tomorrow' mentioned by the customer in that feedback. Again we apologize for any confusion, but believe that as the package is scheduled to arrive when the customer expected it, that the matter will have been addressed to their satisfaction. Thank you!

• Initial Complaint

  09/13/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  close to **** dollars paid for a computer, motherboard crashed 2 months ago. Sent in for warranty, no updates, no responses to emails for over a month. Finally called on 9/13/21, told my computer was shipped to ********. I live in ********. NO CALLS, NO EMAILS NOTHING ABOUT IT BEING SHIPPED TO THE WRONG ADDRESS. PROBLEM HAS NOT BEEN RECTIFIED. COMPANY IS NOT CALLING ME BACK.

  

  Business response

  10/25/2021

  Business Response /* (1000, 5, 2021/09/24) */ We would like to very sincerely apologize to the customer for the circumstances which led to their recent experience being less than satisfactory. We would also like to address the points raised, regarding the misshipment of a system and lack of communications. First, the customer is correct, in that there was a lapse of communication. Part of the time involved in the lapse is understandable, once the circumstances are examined, while the rest of the lapse was us not responding in our normally prompt manner, for which we again apologize. When the customer last contacted us, prior to the gap in communications, it was by email, to inquire about when the system being returned to them would ship, and their inquiry was replied to in just a bit over 2 hours, informing them that it had been slightly delayed, but would ship as soon as possible. The system did, in fact, ship out 5 business days later. However, it was mistakenly sent to the wrong address - an error the cause of which we are investigating, to prevent a similar instance in the future. We of course were unaware of the error and, at this point, believing the system was being returned to the customer, also believed we had resolved the matter for them. This is why further communications were not initiated by us at that time. From the customer's standpoint, of course, they had no system, and communications had just suddenly ceased, without the issue having been addressed or resolved. They later contacted us twice more via email, to inquire about the replacement. Each email was sent to us after-hours, but we should have replied the next business day. We are embarrassed to say, we missed both emails, and responded to neither. This is why, when the customer reached out to us yet again, nearly 3 weeks after the system had shipped, and just under a month since our last communication with them, they were quite understandably upset. At that time, communications were reestablished, and we then first realized that a misshipment had likely occurred. Once we were able to confirm that this was the case, we took immediate steps to replace the system for the customer. The replacement system was prioritized, but still had to pass through proper assembly, integration, testing, and QA, before being released to ship. This of course takes a bit of time, but still, the new system shipped after a scant 6 business days. At the time of this writing, the new system has been delivered to the customer, and a member of our Support Team has reached out to them -leaving multiple voicemails- to make certain any concerns have been addressed to their satisfaction. We hope the above has helped to clarify events, and would like to not only apologize once again, but to also thank the customer for their overall patience and understanding, given the situation and circumstances detailed above. Consumer Response /* (3000, 7, 2021/09/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) please note, now that the computer has been received, the computers 1tb HDD memory was not sent with the computer as they went with the original order, even though the CS rep assured me it would be added. The phone recordings I have will notated such. I had to contact CS again to get it sent overnight. It seems CS is hit or miss. This experience was one of the better experiences. However, Cybertron leaves a lot to be desired in this department still, and I am reading every time I have to call to get things made right because of over sights. Business Response /* (4000, 9, 2021/10/07) */ We again apologize to the customer, and deeply regret the highly unusual series of events, which continued even into our attempts to remedy the issues encountered. In this most recent instance, while the order for the replacement system was correctly based on the original order - which did not have a 1TB drive, the note to add a 1TB drive to replace the one we had previously supplied did not properly save in the new order. Unfortunately, this resulted in the replacement system being built, and shipped, without the aforementioned additional drive. As soon as we were made aware of this, we of course shipped a new drive to the customer, who indicated that they would install it themselves. After shipping the drive, and seeing that it was delivered, we again attempted to follow up with the customer, to make certain their concerns have been addressed, but as of this writing, have not heard back. We believe all should now be in order, and hope that moving forward, the customer will enjoy the positive product experience we normally provide our customers.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩