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Business Profile

Concrete Contractors

Noel Masonry & Concrete

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concrete Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/12/2023 Promised 4 inches of concrete at 4000 PSI promised 6 / 8 wire placed on 2 inch chairs for reinforcement promised, 2 inches of AB3 rock Actually received 3, and a 1/2 inches of concrete and the 2 inch chairs were removed placing the 6 / 8 wire on. The AB3 rock rather than being in the middle of the horizontal pour. Attempts to resolve included communication with *** **** ***** who over 3 weeks time. Frame could not find time to at least come look at it. Or provide a copy of the warranty that we requested repeatedly. We want a full refund, so we may hire a different vendor to complete the work correctly. As this concrete failed because it was installed in an inferior way and not as vendor promised in contract.

    Business Response

    Date: 03/10/2024

    I have visited the site and went over the details with the customer he’s very argumentative and hostile. The concrete is poured over 4 inches and have pictures with the contracted amount of ab3 base to prove it. The concrete and base is the same over the whole area. Concrete cracks and we have control joints to prevent most cracking in the notoriously know areas such as corners and from existing concrete. We are at a stand still with the customer at this point. A full refund is not happening because of 3 hairline cracks over a thousand sq ft of concrete poured. The cracks are industry standard for the allowance for cracking. 

    Customer Answer

    Date: 03/11/2024

     
    Complaint: ********

    I am rejecting this response because:
    Requested full refund, vendor said NO refund.
    Sincerely,

    ***** **********

Noel Masonry & Concrete is NOT a BBB Accredited Business.

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