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            Business ProfileAcumen Connections

            Credit Card Processing Services
            BBB accredited business

            Contact Information

            6840 W Central Ave

            Wichita, KS 67212-3377

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            (800) 864-4644

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

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            Customer Complaints

            This business has 0 complaints

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/3/2013

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            Acumen Connections is a merchant services provider. They set up electronic payment processing systems for businesses and government agencies including credit and debit cards, ACH check processing, prepaid or stored value cards and gift card programs. They also offer e-commerce virtual terminal processing and mobile commerce including smart phone card readers.

            Business Details

            Location of This Business
            6840 W Central Ave, Wichita, KS 67212-3377
            BBB File Opened:
            5/11/2006
            Years in Business:
            21
            Business Started:
            10/1/2003
            Date of New Ownership:
            11/28/2017
            Business Incorporated:
            11/2/2017
            Accredited Since:
            1/3/2013
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Accumen Connections, Inc.
            Business Management
            • Mr. Craig Walker, Vice President
            • Mr. Brian J. Staver, Owner
            Contact Information

            Principal

            • Mr. Craig Walker, Vice President
            • Mr. Brian J. Staver, Owner

            Customer Contact

            • Mr. Brian J. Staver, Owner
            Additional Contact Information

            Phone Numbers

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            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            MIchael B

            03/27/2024

            I have a Dental Office in Derby, KS and was approached by Caitlin S**** of Acumen Connections that they worked with our dental software, Softdent, and that they could save us alot of money on our credit card processing. I sent my recent credit card processing statement and filled out an application to get started with their company. A few days later I was asked to fill out another application with a different credit card processing company and was told that this was due to Softdent requesting such information. I called Softdent directly and was told that they don't work with this company and had not requested such information. It suggests to me that someone is lying or spreading incorrrect information. I asked Caitlyn S**** to destroy my original application, but am now told that it is being reviewed by Softdent. Something just doesn't add up with how this company does business.

            Acumen Connections Response

            04/19/2024

            Michael, we understand your concerns and apologize for any confusion. Our aim has always been clear communication and transparent service. We’ve tried reaching out a few times to clear up any confusion or miscommunication. Your experience is very important to us, and we appreciate you taking the time to leave a review and share your feedback. We are committed to addressing any issues or concerns. We work with many dental offices in the state, and it’s true that our services do integrate easily with SoftDent. However, we don’t have an “exclusive” partnership with SoftDent. This may not have been articulated as effectively as needed. We value our reputation for trust, transparency, and satisfaction, and apologize for the miscommunication on our end. We encourage you to please read our Google reviews from other merchants. We just really wanted to help you, and would love to talk so that we can resolve this, and can help clarify some elements! Thank you for your time and consideration.

            Local BBB

            BBB of Midwest Plains

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