Business ProfileforUrban Air Adventure Park

In late 2022 or early 2023, I signed a 12 month agreement with Urban Air. Around August of 2023, I inquired about upgrading my daughter to a higher tier of membership, and spoke with the location manager. He assured me that this would not affect my membership and would not extend its term. But instead of upgrading her membership, he created a 2nd membership for her and I was billed for 2 memberships for 1 child for quite a few months. Upon discovering the double billing, I requested that my membership be canceled, as I was past the initial 12 months. Urban Air refuses to cancel the membership, stating that it was extended by the upgrade, despite the location manager saying it would not be extended. They also refuse to acknowledge that they double billed me for months, again caused by their location manager. I would like Urban Air to cancel all my memberships and apologize for this situation. This was entirely preventable if the manager had not lied about the upgrade extending my contract and if he had not created an entirely new account for my daughter, resulting in the double billing.