Business ProfileforIWP Foundation Repair

We purchased our home in June and the previous owners hired IWP to do some foundation repair prior to closing. Unfortunately, IWP was not able to make it out until Monday, July 18th. While they were completing the job, one of the guys bumped our toilet and it started leaking. As there was a contractor who had been at the house that morning and would be back, the IWP worker told us to have him look at the toilet, fix it, and then contact the IWP office with our address and the bill and they would take care of it. Later that week when we got the bill for the toilet, we contacted the IWP office, gave them our address, and submitted our receipt for the toilet ($***) and the contractor bill ($***), as we were told to do. We were told that the person over our job was out but they would pass the info along. The following week we received a call from Camden at IWP who said that the toilet was already broken prior to their arrival and someone had rigged it to not leak and they would not be paying for the bill. The toilet was not leaking prior to the IWP crew member bumping it. We had an inspection performed on the house prior to closing and the toilet was performing fine, we had other contractors in and out of the bathroom prior to IWP coming out and there were no issues. Had we known that IWP was not actually going to pay to have the contractor fix the issue, as they told us they would, we could have saved a lot of money by replacing the toilet ourselves. Instead, we were lied to and when I tried to explain the issue to Camden (who was not on the job site) he told me that it's the crew members word against mine and that he would not have said that. Camden also refused to give me his manager's information after I asked multiple times.