Customer ReviewsforThe Golf Warehouse, Inc.

SIMILAR TO EVERY REVIEW HERE THIS COMPANY HAS NO ACCOUNTABILITY FOR SHIPPING PRODUCTS. THEY PROMOTE FAST SHIPPING AND THEN DELAY IT BY MONTHS. I GOT AN EMAIL TODAY A DAY BEFORE I WAS TOLD MY ORDER WOULD SHIP THAT IT IS NOW 25 DAYS DELAYED ON TOP OF THE 14 DAYS I WAITED ALREADY. GARBAGE LOGISTICS SYSTEM AT THIS COMPANY AND UNLESS YOU DON'T PLAN TO GOLD FOR A COUPLE OF MONTHS DO NOT ORDER ANYTHING FROM THIS COMPANY.

Dear Chris, Thank you for sharing your recent experience with us, and we apologize for any inconvenience caused by the backorder status of your purchase. Upon reviewing your order and associated notes, we understand the frustration this delay has caused. Please rest assured that backorder dates are determined by the manufacturer, and we only bill you once we receive and dispatch the item to you. However, we acknowledge that the timelines for backordered items are beyond our control and subject to change at the discretion of the manufacturer. It's important to note that our advertised fast shipping applies to in-stock products only. Any products on backorder or those shipped directly from the manufacturer have stated timeframes located in your shopping cart. Nonetheless, we are committed to getting your item to you promptly as soon as we receive stock. Your satisfaction is paramount to us, and we appreciate your loyalty. If you're open to exploring alternative in-stock items for substitution, please reach out to me directly at [email protected], and I'll personally assist you with your order. Alternatively, you can contact our customer service team at 1-888-838-5551. We value your business and sincerely hope for the opportunity to serve you better in the future. Should you have any further questions or concerns, please don't hesitate to reach out. We thank you for your understanding. Best Regards, TGW - The Sweetest Spot in Golf

Worst experience ever! Wrong product received and they blamed it on vendors. They refused to respond to me over days and days. I tried to accommodate them by using store credit instead of refund. Still no response from them on getting a golf bag. Finally had enough and requested a total refund. All I ever get is excuses. Never again will I order from them. Hopefully I get my refund but with lack of customer service they provide who knows.

Dear Patrick H***, Thank you for your feedback, and we apologize for the inconvenience you experienced with your recent order. After reviewing your order and our internal records, it appears there was a mislabeling issue in our warehouse, resulting in the wrong product being sent to you. We deeply regret this oversight and have taken immediate steps to rectify it. To make amends, we'd like to offer you an additional discount on your next purchase, along with expedited shipping. Please reach out to me directly at [email protected] to arrange this. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future. Best Regards, Esa H. Customer Care Team TGW - The Sweetest Spot in Golf

This is in regard to The Golf Warehouse. On 3\18\24 I ordered a Sun Mountain golf bag. I was told that bag would ship by the end of March. I also had a conversation with TGW that I needed the bag before the end of April. On 3\19\ 24 I got a e mail stating that the order was processing. On 3\20\24 I got a e mail stating that the order was backordered until 4\8\24. On 4\2\24 I got a e mail stating that the bag was backorder again, this time untill 5\2\24. Between 3\20 & 4\2 I called TGW, several times to check on my order status only to be told the that ___ of bags were due from the manufacture on two specific dates. My problem is that TGW knew that the golf bags weren't available but posted them on the Web site anyway. The bag is last year's model and is heavily discounted. This made me apprehensive but I got suckered in by the price. Never again. Done with TGW. Cancelled my order; deleted myself from from their mailing list; and added them to my blocked \ spam list. I can easily deal with: Golf Galaxy; Dicks; Carl's Golfland; PGA Superstore; Amazon; E Bay; All of these companies seem to value the business relationship with a customer.

Dear Michael, Thank you for sharing your experience with us, and we apologize for any inconvenience you've encountered with your order. Upon reviewing your order and associated notes, we understand the frustration caused by the backorder status of the item you ordered. Please be assured that backorder dates are determined by the manufacturer, and we do not bill you for items on backorder until they are dispatched to you. Unfortunately, these timelines are beyond our control and subject to change at the discretion of the manufacturer. Your satisfaction is important to us, and we appreciate your loyalty to our brand. As a gesture of goodwill, we'd like to offer you free expedited shipping and a discount on your next purchase of discountable items for any in-stock product of your choice. We've recently received stock of these bags, and they are available for immediate shipping. If you wish to reorder or explore alternatives, please contact me directly at [email protected], and I'll personally assist you with your order and expedite the shipping. We value your business and hope for the opportunity to serve you better in the future. Should you have any further questions or concerns, please don't hesitate to reach out to me directly at [email protected] or contact our customer service team at 888-838-5551. Thank you for your understanding, and I hope to hear from you soon. Best Regards, Esa H. TGW - The Sweetest Spot in Golf

Made my order on December 6th - golf apparel. 2 weeks passed - nothing. I contacted Customer Service - told me they would check into the delay. Christmas came and went - still no answer from TGW on my inquiry. I wrote a summary of what happened, and tried to post a critical review on their website - they informed me they would not post my review. 2 weeks later - still nothing / no response, no answers - nothing. Im convinced if I didnt pursue the matter, the order would disappear and be forgotten - they were quick to accept payment for the article however.

Thank you for taking the time to share your feedback with us, Kurt. Your input is crucial to our commitment to continuous improvement and ensuring customer satisfaction. I noticed that you left a one-star rating, and while we value all reviews, I regret to see that your experience fell short of expectations. Your satisfaction is our top priority, and we would like to learn more about your specific experience to address any concerns you may have. Unfortunately, your review does not provide details about the issues you encountered. We genuinely care about our customers and want to make things right. If you could spare a moment to share more information regarding your experience, it would be immensely helpful in assisting us to identify and resolve any issues to ensure your complete satisfaction. Please feel free to reach out to me directly at [email protected]. Your feedback is essential, and we are committed to addressing any concerns promptly and effectively. We appreciate your business and your willingness to help us enhance our service. Thank you for giving us the opportunity to address your concerns, and we look forward to hearing from you soon. Best Regards, Esa H. [email protected] TGW - The Sweetest Spot in Golf

I ordered a Bat Caddy electric golf cart on April 11. It is still not here (May 5)and I can’t get anyone from the company or TGW to communicate with me. I left a negative review which TGW would not publish. I was promised a text to review my service which never came. I was told a manager would call me and they didn’t. The last rep I talked to was rude and short with me. I have spent thousands of dollars on TGW over the years but not one more penny.

Mr. O'Brien, We do see that you ordered a golf card on April 11th, 2023, this product does ship directly from the manufacture with a timeline of 3-7 business days. This order should have shipped out on or around April 21st. We did reach out to the manufacture and was informed that this would ship out on April 26th, or 27th. After additional follow up, we found that the item still has not shipped out. We do see that the order was cancelled. We left a message on your voice mail. Please return that call so we can talk more. We apologize for the inconvenience.

I ordered Sunday 1/29/23 and paid for expedited shipping. Per their website it should have shipped Monday. On Wednesday I had to contact them and they supposedly overnighted the package. It's now almost Sunday 2/5/23 and no package. ****** has no idea when it will get to me, they can't seem to locate it.
This company has the worst luck with ****** as all these reviews say the same thing about bad shipping! They now want to wait 5 days to either refund or send another item. You don't have the money to refund or send now and then provide a return label or contact ****** and re route package? ***************************************

Ariana,

Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are very sorry to hear that your shipment was delayed while in transit. I reviewed your order and do see that your shipping method was upgraded to next business day air on 2/1/2023. We shipped the item out on time on 2/1/2023 to arrive to you on 2/2/2023. However, looking at the package tracking in detail, on the shipping carrier's website, it states that the shipping carrier had delays that were beyond their control. Unfortunately, if this happens, we also have no control over those unforeseen delays. The delay was more likely a weather-related delay due to the storms in your area during this week.

If a shipment does not arrive by the allotted time frame for the shipping method on the order, we then must file a trace or a claim and allow the shipping carrier the opportunity to locate the package and deliver it to you or deem it lost so a replacement or a refund can be made, depending on your preference. The claim/trace period is 2-10 business days. This is standard procedure and policy for any package that is delayed/pending while in transit. I do see that package tracking does state the shipment delivered to you on 2/7/2023. We are glad to see this arrived to you. The reason we do not refund you or replace the item right away is due to the fact that the shipping carrier many times will locate the package and deliver it to you. If a replacement or refund is sent earlier than the expiration of the claim period you could potentially end up with two products, two charges, or end up with the product and a refund. To avoid this from happening, a claim must be filed on any missing or delayed package. We understand this can be an inconvenience and again we truly apologize for any inconvenience this may have caused you. If the package was not located by the end of the claim period, then you would have received a replacement or a refund. I do also see that we issued you a full refund on the shipping fee due to the delay. That was issued on 2/3/2023 and should post to your original method of payment between 1-5 business days from that date. If you have any further questions or concerns or if there's anything I can further assist you with, please feel free to contact me directly at ******************************** and I will be more than happy to answer any questions you may have or assist you further. As always, we do appreciate your business and hope to continue doing business with you in the future.

Regards,
Esa
-Baseball Savings

My shipment was delayed by your company for 3 days. I had to call to make sure they planned to ship. The delay by ****** was added to your companies delay. If it has been shipped on time I wouldn't have been as upset. But your company's delay, was your fault. I returned the item as I had to find another bag to use. All your review say the same thing, you don't ship by the promised website date. That's fraud.

Lousy fulfillment, feels like an entitled company culture, no accountability and which does little to provide accurate information and earn its customers business. Promises 2nd day shipping on its website, then takes 10 days to deliver. I won't be fooled again!

Thank you for providing your feedback and letting us know about this issue, Michael. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. With regards to shipping. There is currently an offer for free 2 business day shipping for new customers only when you sign up for emails. This is a pop up that appears when you initially visit our site. If you are not a new customer, this offer will not work. The terms are listed in the details of the offer. I do also see you were an existing customer in 2014, which is probably why the code did not work, if this is the offer you're referring to. Anytime you enter a successful 2-day shipping code, the system will automatically pre-select the 2 business day shipping method at checkout, so that you don't have to. Please check the original confirmation email that we emailed you after you initially submit your order to see what shipping method you submit the order with. We do ask that you always review the final confirmation page as well as your order confirmation after submitting your order for accuracy. if you submit with standard shipping, then the shipping method does take 8 business days or less, not counting weekends. If you paid for 2 business day shipping and the shipment arrived late, we do apologize for any inconvenience as we don't have control over the package while it's in transit but we can certainly follow up with the shipping carrier on the whereabouts. I was not able to locate a current order for you. I would be happy to look into this shipment for you. Your satisfaction is very important to us. Please feel free to send me a direct email with your order number included to [email protected] and I will be more than happy to look into what happened. I hope to hear back from you soon. As always we appreciate your business and want to thank you for shopping at TGW.

Regards,
Esa
TGW.com - The Golf Warehouse

You are incorrect, if you look at your your website there is a picture of the ping hybrid I ordered that merely says Free 2nd day air, Sale

Thank you for your quick reply. I apologize for any misunderstanding. Those were just common scenarios we currently have with general free 2 day promotions, I mentioned. I wasn't able to see your order and order notes without the actual order number. However, since my last reply, I was able to locate your zip code and was able to locate your order most recent order with us. I am showing that you ordered a Club with a 2 day promotion. The shipping method should be pre-selected at checkout on the 2 day method. I went through the website to do a mock order using your address information and it did in fact come up with the 2 day offer. I sincerely apologize, this somehow reverted back to standard shipping when you placed the order and I would like to learn more about this and possibly have you provide me with that original confirmation that was automatically sent to you when you submit the order. If you still have that. This is an issue I will have to send to our IT department to look into coding to see why that could have happened to cause this, After the order was submit and it downloaded into our main ordering system it came in with Standard shipping and it shouldn't have done that if the shipping method was pre-selected 2 day at checkout. Once again, we would like to make this right and your satisfaction is very important to us. I will be in contact shortly via e-mail. Thank you

Order never arrived. It's now well over 3 weeks and TGW tells me ***** stole it somewhere in Georgia where the tracking # ends. However, they won't give me my money back! I now have to go thru the whole credit card dispute process because these thieves are telling me that it's ***** not them that didn't deliver the order! Some kind of crazy circular logic they are using to steal my money - they are responsible for delivery of my item, not anyone else. NEVER, EVER DO BUSINESS WITH THIS MERCHANT - THEY WILL STEAL YOUR MONEY

Thank you for your feedback. We set a high standard for ourselves and are truly sorry to hear that you feel this standard was not met in your interaction with us. We reviewed the order as well as the email log you had with our reps on 9/14/2021. We did not find any other interactions with our customer service team prior to 9/14/2021 using your phone number on file and your email address. In the reply by our rep, you were informed that since the package tracking was in a pending status, we would need to file a trace with the shipping carrier to attempt to locate the package. There is no record of our reps telling you that the shipping carrier stole your package. Submitting a Trace or Claim on a pending package is a standard procedure and policy. We must file a trace with the shipping carrier and allow them the opportunity to locate your shipment or deem it lost so that we can provide you with an option of replacement or refund if the investigation deems the package to be lost. We do not usually refund or replace the order until after the trace has been completed and the package has been deemed lost, as many times, the package with the shipping carrier may have gone off route and will still make its way back to you. I see a trace was filed with the shipping carrier on your package the day you contacted us on 9/14/2021 and the tracking for your package now indicates the shipment is no longer in a pending status and is on its way to your shipping destination with an expected delivery date of 9/20/2021. Once again, we do apologize for the delay of your shipment while in transit. We are glad to see it has been located and is in transit to you. If you have any questions or concerns please feel free to contact our customer service team by email, live chat, or phone and we will be more than happy to further assist you. Your satisfaction is very important to us and we appreciate your business. Thank you for shopping at *******. Have a wonderful day!